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EdgarVerona

EdgarVerona



22 Aug

D2 Cross Save FAQ & Megathread

Comment

Originally posted by Scornflakes3301

I click review your setup and nothing happens it just brings me back the start the cross save process is this a problem on your side or mine? I also realised that I would like to link my battle.net account so that I can play over the next month I would have to rebuy but I dont mind of course but is it too late to link, I would need to make a battle.net account to play but I'm not sure that cross save is enabled or not.

Any help appreciated!

Is there any chance that you only linked a single non-Battle.net platform and a Steam platform together?

If so, there's a bug right now where if you only do [SINGLE NON-BATTLENET PLATFORM] + [STEAM] Cross Saving, the act of cross saving doesn't actually happen. In the worst case if that ends up being the actual setup you want, you may have to wait until Steam becomes a playable platform (when Steam goes live) before you can engage Cross Save.

But if you link Battle.net, then it should work fine! And it sounds like you do - and I would advise it, as your purchases for Battle.net specifically will transfer to the linked steam account as soon as Shadowkeep goes live! And it will let you engage with Cross Save right away!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by MercuryRains

Edgar...I'm hoping you might be able to help me out with this. I may have been half-asleep while trying to set up cross save and it seems my Xbox account became the main account and not the PC account as I had intended. And it won't let me un-link the accounts for 67 days due to a recent silver purchase. Is there any way I can get the active account swapped or the accounts forcibly de-linked from your end? I don't care as much about being able to re-link them now as I am about being able to use my PC characters on Shadowkeep launch.

Ah, unfortunately I can't help with that directly, but I can pass on that folks are experiencing that issue! Accidental pairing is a tough one. Definitely hit the Help forums and post about what happened there as well: the player support folks may be able to provide better advice on this one.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by ZeroOfTheRequiem

This will probably sound very stupid, but I normally only frequent this sub. How/where does one submit a ticket for this on the bungie site? Im on the help section and it just looks like a bunch of forums. Im in a similar situation with negative silver, but it was due to making my old ps4 toon my main just to play around with my old titan for a bit, yet when i went to deactivate because I was content and had my fun, I was then locked out with -2300 silver on ps4...?

Ah, good question - yes, the best way to ask for help is to go through the Forums. They're a bit swamped right now, but that's where player support folks can see your report and investigate! I suppose it's not quite a "ticket" - but that's the right place to go.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by aLiamInvader

Ah, we've all been there. I wondered if it was something stateful like that hurting under load, as I'd managed to verify and then had the server reject it afterwards.

hugops

<3

D2 Cross Save FAQ & Megathread

Comment

Originally posted by ___FLASHOUT___

That worked! I was too scared about the 90 day lockout to proceed past that step. Thank you!

Sweet! No problem, glad to be of help!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by DarkSideSith860

No thank you I'm just glad it's a known issue have a good day you guys are awesome keep up the great work

<3

D2 Cross Save FAQ & Megathread

Comment

Originally posted by BoogaLechuga

Can confirm had loss of authenticate in only a few seconds errors for 8 straight hours but after fix, it worked flawlessly, surprisingly, through the destiny app on mobile, which nobody mentions as an option.

Sweet! Sorry about the long delay to get here!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by DarkSideSith860

I filled a ticket about this issue is there another way you want me to contact bungie help?

Oh, that's perfect - the ticket is ideal! Thank you!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by Haxazard

i did cross save but my xbox characters never showed up and since that on my pc destiny 2 i have no characters and forced to start all over again and i cant deactivate cross save due to a 2 week before silver purchase so am i forced to wait 86 cause of it ?

Hit up the Bungie Help forum when you get the chance, and let them know the expected situation and what you ended up seeing.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by DarkSideSith860

I had negative silver because when I preordered forsaken and the anual pass it gave me negative pre order silver I tried using the ticket system but cant transfer my charachters cause of that negative so I paid it off even tho I never refunded any silver and I still cant cross save please I really want to go to pc cause that's where all my friends are going and I'm the only one not allowed to leave fix this please

We're looking into these issues - can you hit up Bungie Help when you get the opportunity?

D2 Cross Save FAQ & Megathread

Comment

Originally posted by VonDB

Oh, and I read the FAQ above once again, based on what I understood, the new “version” of the game will be New Light for everyone, so since I’ll have to download it anyway from Steam, I’ll be covered :)

Ah, good stuff! I've not been following the status of New Light as I probably ought to have, good to know!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by UnderMyCumbrella

I will try again tomorrow after work and let you know. Gotta get up at 6 am.

Totally understandable!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by VonDB

Edgar, you are crushing here on Reddit (and at the office too), thank you so much for taking the time to answer this bunch of questions and going above end beyond with the follow up!!! Congrats to you and the team for making today a historic day in the Destiny community. Today I experienced my PS4 guardians on +60fps, 100fov and had a total blast! PC gaming feels so good. Keep rocking!

Sweet, I'm so glad to hear it worked! I've been in a tizzy all day trying to fix bugs that came up once people in the real world started hitting it, phew!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by aLiamInvader

It's always session storage, right? 😅

Ha, it's true! In this case, I made what in retrospect was a very foolish decision about where and how to store this information; the implications of which weren't clear until it was being hit in the wild at load. 100% my bad, and a dumb enough mistake that I will not soon forget it the next time I consider it as an option!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by nihhtwing

Not OP, but i have a similar issue.

I have enabled cross-save and the migration process. When i go to the cross-save page, it says that my PS4 characters are linked to PS4, Steam and Blizzard. This is what i wanted.

However, when i go to my migration page, it says that i am ready to migrate with my BLIZZARD character (level 16 or so Hunter). This is definitely not what i want and very confusing. I have tried refreshing the page to no avail. Is this a visual bug, or do i need to change something?

Yeah, it's a confusing thing because the two systems don't really know about each other.

The trick is that the act of migrating, when Shadowkeep goes live, is going to be stomping any Steam Destiny Profile you may have (in your case, you won't have one) and replacing it with your existing Blizzard data.

That act of migration happens separate from Cross Save: so when that stomping happens, if your Blizzard characters are already being overridden by Cross Save, then the stomping happens with characters that you no longer see. You will still be playing with whatever characters you chose in cross save both before and after that migration process happens.

The analogy I like to use is to picture each of your linked Platforms as being a container that can potentially hold Destiny characters. If you link a Platform, you don't have to play Destiny on it, but if you do then it may have characters in that container. Similarly, if you Cross Save, you have a ...

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D2 Cross Save FAQ & Megathread

Comment

Originally posted by VonDB

Thanks for clarifying, Edgar. I have a question on the same territory. On PC I have just the year one base game + Osiris + Warmind and don’t plan to purchase Forsaken. After Oct 1st will that content be “converted” into New Light? Apparently New Light has more content (e.g.: free roam on all destinations, Forsaken strikes, Gambit) than my current Y1 entitlements.

Just as a heads up, today got... busier than I was expecting... but I just sent a message asking someone about this. I'll reply again once I hear from them!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by UnderMyCumbrella

And it didn't work. Like what the f**k?! It says it worked on my phones browser (chrome) yet when I load into the game.. It doesn't work at all and just my hunter is there and not my end game characters I have on ps4

Can you give it another shot now? If you have any plugins, applications, special router settings etc that may strip cookies from your requests, make sure those are disabled.

When you get to that last page, make sure it's taking you all the way through the final confirmation step. After you choose accounts, there's one more screen that may potentially look like it's completed, but what it's really doing is trying to show you the final state your accounts will be in once you confirm the change.

If that doesn't work, take a picture of the confirmation page you get to and send me a link to it, along with a link to your bungie.net profile URL and I'll try to take a look in the morning!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by Xavier0080

Yeah, I was correct in understanding that silver purchased on PS4 stays on PS4, and stuff I buy with it will connect to my Xbox characters. The confusing part is that that is only future purchases. The existing Silver is connected with characters I'll likely never use again.

Oh well.

Aye, sorry about that. I'm bringing up the way the FAQ is worded to folks in case we can find a more clear way to put it.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by WaywardRider1138

Anyone,EdgarVerona? I've attempted to give PSN all the info I had from that time but they can't do jack shit despite me having PHOTOS that show it's linked to both my Bungie account and Spotify.

Ah, unfortunately I don't have any ability to solve that kind of issue - you'll have to hit up Bungie Help. Sorry about that!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by ___FLASHOUT___

I'm not able to select my correct characters. I have both my old PC Battle.net account and my new Xbox account linked to Bungie. But when I go through the cross saving process, I'm not able to select my Xbox characters.

  1. These are both my Xbox and Battlenet accounts linked to Bungie: https://i.imgur.com/mH0Ld7Y.png

  2. When I click "Get Started" I see this: https://i.imgur.com/19PTr0i.png

  3. When I click "Migrate to Steam" I see this: https://i.imgur.com/6bSkeT8.png

  4. When I click "Continue" I see this: https://i.imgur.com/EsVJZ0X.png. Unfortunately those are my old PC characters, which I don't want. I want to migrate my Xbox characters instead.

Oh, so what you're hitting here is that the Cross Save and the PC Migration are two separate things.

The first step, which you're doing, is the PC Migration. That is strictly Blizzard to Steam, (or at least setting it up so it will happen when Shadowkeep goes live).

The second step is to then go back to Cross save, at which point you choose your active characters (in this case, choose XBox) and the others - Steam and the soon-to-be-replaced Blizzard - will become overridden.

Try that out and let me know how that goes!