devtrackers.gg → EdgarVerona
EdgarVerona

EdgarVerona



22 Aug

D2 Cross Save FAQ & Megathread

Comment

Originally posted by mrmetal_53

Do we have to link all the accounts listed on that page? For example, I've got PS4, Battlenet, and steam accounts. I do not plan to ever play on Xbox and I don't even remember what my Xbox live account is (haven't played since Xbox 360 and have never played destiny on it). I did play Halo 3 on it, but I never made a bungie account; my bungie account has only existed since destiny came out. Do I need to figure out what my Xbox login is or can I just skip linking that account? Sorry for the long question

Oh no, you aren't required to Cross Save all possible accounts - but we do require that, if you have accounts Linked together on Bungie.net, they all must participate.

In your situation, you can leave XBox unlinked and you can continue the process just Cross Saving PSN and PC!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by Xavier0080

Wait, so you're saying that the silver on my PSN account will be inaccessible to use once I make my Xbox account my primary?

It said silver balances are maintained per platform, which should mean my silver count on PS4 stays at 1000, even when making my Xbox account primary.

Is your post from first-hand experience? It doesn't make sense to me that silver I own is effectively being revoked

Aye, check out the FAQ here for more info:

https://www.bungie.net/7/en/CrossSave

It is unfortunately a confusing situation, but the gist is in this section:

"Does Silver get merged with Cross Save?

No. With Cross Save, players select one set of characters from a platform to be their active characters. Silver is associated with your characters, so when you select a set of characters to be active, only that silver on that platform will be available. The Silver you own on your other accounts will remain tied to those accounts, should you ever choose to access them again. However, any future Silver purchased will be available on the platform it was purchased."

D2 Cross Save FAQ & Megathread

Comment

Okay, the spice should be flowing again. We've deployed a fix that should resolve the "sudden loss of authentication"/"auth fast or die"/"What's this 500 error?!?" issue for the vast majority of people.

Some people may experience this as an occasional one-off, if so try again: the odds of it happening more than once as of this fix are extremely slim unless you are using any plugin or mechanism that blocks cookies.

I'm looking into a fix that will help to resolve that remaining minority case of one-off errors of this type, but that will likely not come until an upcoming deployment.


21 Aug

D2 Cross Save FAQ & Megathread

Comment

Originally posted by Xavier0080

One thing that's a bit unclear for me is on Silver purchases. I understand that silver is supposed to remain on the platform it was purchased on, but if I have 1000 Silver on both Xbox and PS4, enabling my Xbox as my active account and playing on PS4 should still show my 1000 silver (that was gifted to me on PSN), correct?

My Xbox account keeps showing 0 silver on Bungie's site, even though I have a balance of 1000 so it's a bit worrying to me. The final confirmation page also shows my silver count getting zeroed out across all platforms, why is why I'd appreciate some confirmation of this from someone who has run through this scenario.

Thanks!

Did you receive a warning pop-up in the prior step before that confirmation step? Go back to that prior step and keep an eye out for it. The situation with silver is that it stays with the characters they were attached to - so if you make XBox your primary account, the silver on that XBox account is available (but only while playing on Xbox), and the PSN accounts' silver stays on the inactive account and can no longer be accessed.

Also worth noting is that once you actually cross save, if you buy silver on that now-primary-formerly-XBox account, that silver will also stay on that account, but will be bound to the platform you bought it on. So if you buy PSN silver while you have your formerly XBox account as primary, you can only spend that silver while playing on PSN with that primary account.

I hope this helps to clarify!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by evil_mike

Does this mean I work for Bungie now?! :-)

FYI, I WAS able to push past the issue. I switched to inPrivate mode on Safari, and quickly logged into each of my accounts. I didn't wait for it to finish authenticating the second account before moving onto the next one, etc.

And thanks for all the hard work you guys and gals do. Seriously.

Sweet - ah, that's a clever move doing it in parallel!

Thank you, we appreciate it <3

D2 Cross Save FAQ & Megathread

Comment

Originally posted by 0xBEEFBEEF

Still seeing this behavior where I log into steam and it deauthenticates battle.net and vice versa. Looks like it won't let me continue unless all 3 ps4/steam/b.net are authenticated. I've tried Chrome, Chrome Incognito, Vivaldi, Vivaldi Private Window.

Aye, hang tight - this problem's totally on our side. Auth verification in certain circumstances is being prematurely invalidated. We're testing a fix and will be deploying it later today!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by TopcatFCD

Still no joy here, First xbox main account is already authenticated, PS4, steam and bnet arent. I can authenticate 2 at same time. I once got it to do three at same time but when i tried fourth it dropped one. Im getting proper sign in boxes and page seems to work ok just wont let me have more than two linked accounts authenticated.

Edit:scrap that, all 4 worked when i did it backwards, bnet, steam, ps4 and xbox. All sorted and ready!

Ah, sweet, good deal - yeah, for sure you were hitting this "auth invalidates too quickly" error that we're trying to push a workaround for soon(tm)

D2 Cross Save FAQ & Megathread

Comment

Originally posted by kajunbowser

You and your co-workers on the back-end have earned a raise (or at least a good night at a bar) working through this. Thanks for the work, and thanks to the people posting some constructive feedback.

Thank you all! It's been really useful getting good data points from people experiencing the issue!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by Bugman657

I linked my Blizzard and Steam accounts yesterday, I am trying to activate Cross Save today, but it will not let me authenticate Steam and Blizzard at the same time. If I authenticate Blizzard today will I be able to use Cross Save on October 1st with Steam, or will I be stuck with the 90 day waiting period? I am using a PS4 account as my Main account.

Edit: Never mind they finally both authenticated, I still think it would be good to know if accounts can be added to cross save in the future without deactivating the feature.

Yes - so indeed if you link new accounts in the future, they will automatically be added to the cross save pairings!

The caveats though are:

  • You cannot un-link a cross saved account without undoing cross save. So make sure the ones you are linking are the ones you want forever (or at least for a long time!) if for some reason you have multiple accounts.

  • Once Shadowkeep goes live, Blizzard will no longer be a valid account to Cross Save with. You will have to migrate it to Steam at that point before that data can be included in cross save. (and once you migrate, the Blizzard account's data becomes the Steam accounts' data)*

D2 Cross Save FAQ & Megathread

Comment

Originally posted by evil_mike

I have 2FA set for all of my accounts. Is there a timeout issue where it's de-authenticating the other accounts because I'm not fast enough due to having to log in with an username/password AND authenticator?

Mmm, yes indeed I believe this the issue. We're testing a fix right now and trying to get a build pushed out to fix the de-authenticating issue - my apologies for the delays! I'll be posting an update here once we get it pushed live for folks to give it another shot who are experiencing this.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by omegasaga

It worked for me. Thank you and the rest of the team for all your hard work. Glad I could help!

Sweet, good deal!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by omegasaga

Sent you a dm/pm

Sweet - thanks to your input and others, I think we've identified the problem. Testing a fix now, will post in this thread if it works.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by broncosmang

"Something Weird Happened"

Pretty sure I figured out the issue here. Seems to come from your authorizations timing out while you complete to cross save process. I tried hauling ass through in a controlled manner and it went through without issue. Several other folks on the bungie boards have confirmed that this worked for them too!

Posted below, but sharing here for visibility:

"Something Weird Happened"

Pretty sure I figured out the issue here. Seems to come from your authorizations timing out while you complete to cross save process. I tried hauling ass through in a controlled manner and it went through without issue. Several other folks on the bungie boards have confirmed that this worked for them too!

Sweet - indeed, we believe this is the root cause as well. We're working on a fix!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by KSC216

Getting a "Something Weird" error with the following text: "Error: If this error continues, please consult the #Help Forum.\n at https://www.bungie.net/7/static/js/main.021f3d6d.chunk.js:1:3209\nat new Promise ()\n at d (https://www.bungie.net/7/static/js/main.021f3d6d.chunk.js:1:2993)"

Sorted this by just going fast af through the process.

Thanks to the input from folks here, I think we've isolated the issue. We're testing a fix, I'll update here if it looks to resolve the problem!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by xangasm

Thanks for the response! However, with the help of a friend I was somehow able to fix my issue by having him swap emails around.

Before we were able to fix it though, I tried the chrome+F12 check and got nothing at all just so you know.

Ah, good to know- thank you!

D2 Cross Save FAQ & Megathread

Comment

Okay, so Steam sign in should be working again. Give it another shot!

Some people are experiencing issues where they authenticate with one account and the others get disabled. Now that Steam is working more consistently, try it again from the beginning if you're hitting this. We're still looking into root causes and potential solutions for the people hitting this type of error.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by merkwerk

Hey I got it figured out, just did a scan & repair through b.net and everything is fine now! Thanks though.

Ah, good! Glad to hear it!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by omegasaga

I authenticate xbox, and the cross save site says I'm authenticated. Then I authenticate steam, it takes me back to the cross save page, xbox goes from authenticated (it is displayed upon my return) but then it goes away and steam shows it is authenticated. Hope that helps figure this puzzle out.

Ah, so in the flow you're going through, is it actually popping up a new, separate tab/window for the authentication and then closing that window? Or is it all happening in the same window/tab? If the latter, that definitely could be what's going on... we may be losing your authentication state because it's navigating away from the page. The intended behavior of the page is that it pops up a new tab/window to authenticate, but this is a good potential lead.

Let me know if you can send me a link to your profile URL, that'll let me see if I can find more info on our side.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by omegasaga

I am using fully updated chrome on a Samsung galaxy s7 edge. Nothing that would block cookies on my phone

Hmm, that is very odd. Let me see if I can dig in further into our logs! Could you send me your Bungie.net profile URL link?

D2 Cross Save FAQ & Megathread

Comment

Originally posted by RoguexA

Aye, as fate would have it, the authentication seemed to work as soon as I posted my comment. We use Cloudflare at work for 'securely hosting' some websites and was wondering whether your authentication app was having troubles getting through Cloudflare (if you used it) with Steam, or vice versa.

Seems to be fine now though.

Sweet - yeah, right now it's hitting Steam's authentication endpoints directly that is causing us troubles - but we're talking with folks and investigating now. Hopefully we should be able to work this out soon(tm).