FatsharkJulia

Could you share your ‘Download’ and ‘Upload’ speeds with me, please? You can use a website such as https://www.speedtest.net/

Is there any chance you could upload the associated console log?:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs

Is anybody able to include any crash dumps from when this occurred?:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide\crash_dumps

Hmmm, then you would clear your ‘Download Cache’, and the installer would disappear until next time?

Hello! Do you happen to recall which Traits this weapon had?

We’re looking in to this now, I will update accordingly.

This is really odd! Is it only Vermintide 2 and Darktide that do this?

Hello! Do you happen to have a darktide_launcher.log in the directory accessed below, that you could upload to us please?

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide

@Gwildor I understand you were able to resolve this! But @Kraw, do you happen to have a darktide_launcher.log in the directory accessed below, that you could upload to us please?

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide

Hello! Do you happen to have a darktide_launcher.log in the directory accessed below, that you could upload to us please?

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide

Hello! Do you happen to have a darktide_launcher.log in the directory accessed below, that you could upload to us please?

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide

Hello! Could you please send us that darktide_launcher.log please?

Hello! Do you happen to have a darktide_launcher.log in the directory accessed below, that you could upload to us please?

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide

I’m sad to say your laptop will not be able to run Darktide.

We are aware that a crash report is often produced on closing Darktide.

Existing reports may be merged here, to help us keep track of the issues being reported.

Are you running Windows 7?

Try disabling lightingservice.exe via the Task Manager!

Thank you!

There should be a pop-up after the crash occurs containing a long ‘GUID’ string and the option to ‘Copy to Clipboard’ or similar! Otherwise, the console logs will do.