FatsharkJulia

What is your upload speed, @Glordium? You can use a website such as https://www.speedtest.net/.

Could you have been playing on the ‘Modded’ realm? Your activity isn’t recorded there.

Unfortunately there doesn’t appear to have been any activity on account #1 between May 2020 and February 2021, and account #2 between March 2020 and February 2021. Regrettably, I won’t be able to assist in this situation.

Unfortunately no clue on this one, if you could send me your console log from the next time you encounter a crash I may be able to spot a pattern!

Apologies, I realise I haven’t replied but I have seen all of your responses. Just trying to collate the information I’ve been receiving and look for patterns.

Excellent! Thank you. Looking at the logs, I suspect this crash may have been patched on the 23rd. The difficulty is another issue in itself however, which we’ll need to look in to, but you may be able to play without crashing at least!

Sorry to hear that. I don’t think updating the BIOS is too “out there”, it’s evident there’s some sort of rampant incompatibility between the Ryzens and some motherboards that requires a BIOS update. I recommend this because it’s proven to work successfully for many, many players with improvements outside of Vermintide 2 also.

Ultimately there will be an underlying explanation for your PC crashing outside of Vermintide 2 itself, most likely hardware-related. I was hoping the BIOS could be the one-shot panacea that has worked for so many but in your case it’s likely to be a process of elimination.

I wish I could solve this immediately for you but that won’t be possible. You’ll want to check your overclocks, check for overheating, run the Windows System File Checker, etc. More information here: ...

Thank you! Is any crash report produced when this occurs? (A pop-up window containing a long ‘GUID’ string)

It would be super to see a crash report the next time this occurs, if possible.

Otherwise, if no crash report is produced, it would be appreciated if you could send us the console log corresponding with the session:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs

I’ve responded to your submission via the Support Portal with a couple of questions.

The BIOS update is the ultimate solution here, will ensure maximum compatibility with your Ryzen 5 and will benefit you outside of Vermintide 2 also. If you’d rather not update your BIOS, I’m happy to contact Steam and request that they issue you a refund.

I completely agree with you, PS4 is a mess. We’ve resolved it internally and are in the process of running it through the QA process, with the aim of hotfixing.

I hear some of you are still experiencing issues which is very unfortunate. Please do double-check you have the latest updates for the Steam client installed via ‘Steam’ → ‘Check for Steam Client Updates…’. No need to switch to the Beta, it’s all live.

Yes, your upload speed is very low. In the mean time you could try enabling the ‘Small Network Packets’ option in Vermintide 2’s ‘Network’ panel. But it would be infinitely better if your ISP could boost your upload speed somehow.

I can see the error being produced is related to your drivers, being: DXGI_ERROR_DRIVER_INTERNAL_ERROR:

I recommend a clean driver-reinstallation: [PC] How to Perform a Clean Re-Installation of Your NVIDIA GPU Drivers – Fatshark