Hermes

Hermes



26 Apr

Comment
    Hermes on Forums - Thread - Direct

Hello,

We are checking this issue and will update this topic once I have something to share.

I apologize for the inconvenience.

Hermes


21 Apr

Comment
    Hermes on Forums - Thread - Direct

Hello all,

Server Transfers are now enabled again.

Thank you for your patience!

Hermes

Comment
    Hermes on Forums - Thread - Direct
1 hour ago, mikeys said:

The serial code you entered is invalid.

Mike, stop trying to double dip 😁

The new code will only work if you have not used the previous one.

Hermes


20 Apr

Comment
    Hermes on Forums - Thread - Direct

Hello,

The live server code has reached its use limit. We have created a new code: L2LIVEAPRILGOODS 

The original post has been updated. However, please keep in mind that the new code will only work for players who have not claimed the previous one!

Hermes


19 Apr

Comment
    Hermes on Forums - Thread - Direct

Hey everyone,

I see many people talking about the 19th Anniversary events. We have that in planning, but it will be held at a later time than the usual.

Hermes

 


17 Apr

Post
    Hermes on Forums - Thread - Direct

Hello,

We have an important announcement:

Payment processing will be unavailable Tuesday, April 18th, from 9:00 am - 1:00 pm PDT. Please note while the Web Shops are in maintenance, the purchase of NCoins will be disabled. 

We will provide an update if there are any changes to the current timetable.

Thank you for your patience and understanding.

Regards,
Hermes

Post
    Hermes on Forums - Thread - Direct

Hello,

We have an important announcement:

Payment processing will be unavailable Tuesday, April 18th, from 9:00 am - 1:00 pm PDT. Please note while the Web Shops are in maintenance, the purchase of NCoins will be disabled. 

We will provide an update if there are any changes to the current timetable.

Thank you for your patience and understanding.

Regards,
Hermes

Post
    Hermes on Forums - Thread - Direct

Hello,

We have an important announcement:

Payment processing will be unavailable Tuesday, April 18th, from 9:00 am - 1:00 pm PDT. Please note while the Web Shops are in maintenance, the purchase of NCoins and Prestige Packs will be disabled. 

We will provide an update if there are any changes to the current timetable.

Thank you for your patience and understanding.

Regards,
Hermes


14 Apr

Post
    Hermes on Forums - Thread - Direct

Hello,

Thank you for everyone who participated in the Ranking Event that was held in the Guardian server from 3/15 - 4/12.

We are happy to announce the Ranking Event standings below: 

.tg {border-collapse:collapse;border-spacing:0;} .tg td{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px; overflow:hidden;padding:10px 5px;word-break:normal;} .tg th{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px; font-weight:normal;overflow:hidden;padding:10px 5px;word-break:normal;} .tg .tg-fhbg{background-color:#272221;border-color:#f8a102;color:#f8a102;font-weight:bold;text-align:left;vertical-align:bottom} .tg .tg-rrbv{background-color:#272221;border-color:#f8a102;color:#f8a102;text-align:left;vertical-align:bottom}

...
Read more

13 Apr

Comment
    Hermes on Forums - Thread - Direct

It's back already.

Comment
    Hermes on Forums - Thread - Direct

Hello,

We are currently working on fixing an issue with the server transfers. I will enable it again once the issue is resolved.

I apologize for the inconvenience.

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

We are investigating this problem.

Hermes

Post
    Hermes on Forums - Thread - Direct

We are resuming the Monthly Gift program! Each month through the end of the year, we will be gifting all players in Lineage II, Lineage II: Classic, and Lineage II: Aden with useful rewards! Please note that some items received from using these codes will expire, and the codes must be used by the last day of the month. 

Please note, that these codes should not be redeemed during server maintenance. Scheduled maintenance details are posted every week in the game appropriate ‘News & Announcements’ section of the forums.

Below are the vanity codes for the month of April, which can be redeemed by following the instructions listed here. Please be aware that each code only works once per account, and all items redeemed can only be received by one character. The last day to redeem this month’s codes is Sunday, Apr. 30.

Lineage II: Live - L2LIV...

Read more
Post
    Hermes on Forums - Thread - Direct

We are resuming the Monthly Gift program! Each month through the end of the year, we will be gifting all players in Lineage II, Lineage II: Classic, and Lineage II: Aden with useful rewards! Please note that some items received from using these codes will expire, and the codes must be used by the last day of the month. 

Please note, that these codes should not be redeemed during server maintenance. Scheduled maintenance details are posted every week in the game appropriate ‘News & Announcements’ section of the forums.

Below are the vanity codes for the month of April, which can be redeemed by following the instructions listed here. Please be aware that each code only works once per account, and all items redeemed can only be received by one character. The last day to redeem this month’s codes is Sunday, Apr. 30.

Lineage II: Live - L2LIV...

Read more
Post
    Hermes on Forums - Thread - Direct

We are resuming the Monthly Gift program! Each month through the end of the year, we will be gifting all players in Lineage II, Lineage II: Classic, and Lineage II: Aden with useful rewards! Please note that some items received from using these codes will expire, and the codes must be used by the last day of the month. 

Please note, that these codes should not be redeemed during server maintenance. Scheduled maintenance details are posted every week in the game appropriate ‘News & Announcements’ section of the forums.

Below are the vanity codes for the month of April, which can be redeemed by following the instructions listed here. Please be aware that each code only works once per account, and all items redeemed can only be received by one character. The last day to redeem this month’s codes is Sunday, Apr. 30.

Lineage II: Live - L2LIVEAPRILGIFTS...

Read more

12 Apr

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

There was a typo in the Cookie Quantity, which has been corrected.

We will be honoring the cookie quantity for any players who opened a Gold Light Box and got only one cookie until 9 AM pacific, when the correction went live.

If you were affected, please reach out to support.

We apologize for the issue.

Hermes 

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

There was a typo in the Cookie Quantity, which has been corrected.

We will be honoring the cookie quantity for any players who opened a Gold Light Box and got only one cookie until 9 AM pacific, when the correction went live.

If you were affected, please reach out to support.

We apologize for the issue.

Hermes 

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

There was a typo in the Cookie Quantity, which has been corrected.

We will be honoring the cookie quantity for any players who opened a Gold Light Box and got only one cookie until 9 AM pacific, when the correction went live.

If you were affected, please reach out to support.

We apologize for the issue.

Hermes 


04 Apr

Post
    Hermes on Forums - Thread - Direct

WE’VE UPDATED OUR USER AGREEMENT AND PRIVACY POLICY.   
 
We’ve updated our
USER AGREEMENT and PRIVACY POLICY to reflect certain changes, including the change in the definition of “NCSOFT” from NC Interactive, LLC to NCSOFT Corporation and NC America, LLC. Moreover, additional changes have been made to the following:   

CHANGES MADE TO USER AGREEMENT
Section 1.1 Eligibility. 
Section 5.2 Binding Arbitration.
Section 6.2 Governing Law an...

Read more
Post
    Hermes on Forums - Thread - Direct

WE’VE UPDATED OUR USER AGREEMENT AND PRIVACY POLICY.   
 
We’ve updated our
USER AGREEMENT and PRIVACY POLICY to reflect certain changes, including the change in the definition of “NCSOFT” from NC Interactive, LLC to NCSOFT Corporation and NC America, LLC. Moreover, additional changes have been made to the following:   

CHANGES MADE TO USER AGREEMENT
Section 1.1 Eligibility. 
Section 5.2 Binding Arbitration.
Section 6.2 Governing Law and Venue. 
...

Read more