Hermes

Hermes



08 Feb

Post
    Hermes on Forums - Thread - Direct

Game servers will be down for maintenance beginning Wednesday, Feb. 8 at 4 a.m. PT / 6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 2 hours and 15 minutes. Please note that maintenance is longer than usual this week due to some backend updates that are occurring. We appreciate your patience!

The following changes will be made to the game during this maintenance:

  • The Freya’s Ice Doll event will start for 2 weeks!
  • The Valentine’s event will start for 2 weeks!
  • The Love Strongboxes Promotion will continue for 3 weeks!
  • The Cablena Doll Event will end!
    • All event related items will be removed.
  • The Dragon Slayer Promotion related items and exchanges will be removed!
  • Fixed an issue where the Limit...
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03 Feb

Post
    Hermes on Forums - Thread - Direct

Hello everybody!

The gift codes for February are ready to be used to redeem some useful things! The items received from using these codes do not expire. However, the codes must be used by the last day of the month. 

Please note, these codes should not be redeemed during server maintenance. Scheduled maintenance details are posted every week in the game appropriate ‘News & Announcements’ section of the forums.

Below are the vanity codes for the month of February, which can be redeemed by following the instructions listed here. Please be aware that each code only works once per account, and all items redeemed can only be received by on...

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Post
    Hermes on Forums - Thread - Direct

Hello everybody!

The gift codes for February are ready to be used to redeem some useful things! The items received from using these codes do not expire. However, the codes must be used by the last day of the month. 

Please note, these codes should not be redeemed during server maintenance. Scheduled maintenance details are posted every week in the game appropriate ‘News & Announcements’ section of the forums.

Below are the vanity codes for the month of February, which can be redeemed by following the instructions listed here. Please be aware that each code only works once per account, and all items redeemed can only be received by on...

Read more
Post
    Hermes on Forums - Thread - Direct

Hello everybody!

The gift codes for February are ready to be used to redeem some useful things! The items received from using these codes do not expire. However, the codes must be used by the last day of the month. 

Please note, these codes should not be redeemed during server maintenance. Scheduled maintenance details are posted every week in the game appropriate ‘News & Announcements’ section of the forums.

Below are the vanity codes for the month of February, which can be redeemed by following the instructions listed here. Please be aware that each code only works once per account, and all items redeemed can only be received by one ...

Read more
Comment
    Hermes on Forums - Thread - Direct

Hello!

We are reworking the Season Pass, and I don't have much information to share. So please stay tuned, and we will announce the Battle Pass as soon as we are ready :)

Regards,
Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

I apologize for the conflicting information in the promotion article, which had to be updated. The CS team is honoring the article's description for all players who made purchases before the information was corrected.

Please get in touch with CS if you have any issues. They are working to make things right.

I apologize for the inconvenience.
Hermes


11 Jan

Comment
    Hermes on Forums - Thread - Direct
56 minutes ago, CataPvE said:

@Wissp  @HermesU said u will open last week the transfers,u again forgot?u said in 4 january transfers will be open again

  

 

Transfers are...

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14 Dec

Comment
    Hermes on Forums - Thread - Direct

Hello,

We have verified the Attendance Event issue and are currently working on a fix.

I will update you all once I have more to share.

I apologize about the inconvenience.

Hermes


01 Dec

Comment
    Hermes on Forums - Thread - Direct

Hello,

The rewards for the Attendance Event are really good, so we need to increase the level requirement. 

On the bright side, to get the last reward you only need 3 weeks of login, and the event will be running for 4 weeks, so there is 1 week where you can focus on getting to the level requirement :)

Cheers!

Comment
    Hermes on Forums - Thread - Direct

Hi all,

This is the Dragon Cloak, and the character is a GM, not a player

Will close the topic as the question was answered above.

Cheers!


14 Nov

Post
    Hermes on Forums - Thread - Direct

Hello everyone,

First, thank you all for being patient while we continue investigating the lag issues reported by many in our forums. Please note that providing an enjoyable game environment is our top priority.

We have been investigating the recent lag, disconnects, and login issues that are being reported. However, we are having difficulties in narrowing down the causes while it happens mainly to Eastern Europe players.

We would like to open this discussion more broadly here in the Forum and collect more information from as many players as possible. Therefore, please provide the following information to help us find the root cause of the problem:

Q: Game server you play on (Chronos/Naia):
A:

Q: City and Country where you play from:
A:

Q: Your ISP provider name
...

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Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

Just a quick update, we will be resuming race changes after this week's scheduled maintenance.

I appreciate your patience while we worked to resolve this issue.

Thank you,

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello!

I apologize for the issue. It was indeed a typo in the article, and we have corrected it.

Please contact Customer Support if you were affected by this error, and they will provide you with a proper outcome.

Thank you,
Hermes


11 Nov

Comment
    Hermes on Forums - Thread - Direct

Hello!

We have just processed all remaining transactions for players who purchased the Night Market Coins from 11/02 4AM - 11/03 4AM. Please check the coupon code section of your account here, and then apply the coupons that have been inserted.

If you still have issues, please send me a PM so I can help you.

I apologize for the trouble.

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

I apologize that you guys are having issues receiving your Bonus Night Market Coins.

Please remember that there is a limit of 2,000 Bonus Coins for both weeks combined, so if you received 2,000 Bonus Coins during the first week, you won't receive additional Bonus Coins because you have already reached the limit.

If you believe there is an issue with your distribution, please contact Customer Service. They will be able to look into your account and help you resolve the problem.

Thanks you.

Hermes


07 Nov

LAG

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

We are investigating the issue. I will reach out via PM to get more information that could help our investigation.

I apologize for the inconvenience.
Hermes


27 Oct

Comment
    Hermes on Forums - Thread - Direct

Hello,

The Bonus Coins have been sent out via coupon. Please check the information on this topic on how to claim your bonus coins!

Thank you,

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

Due to a technical issue, the delivery of the bonus coins will be delayed.
Our team is currently working to resolve the issue, and I will update you once I know more.

I apologize for the inconvenience.

Hermes

Post
    Hermes on Forums - Thread - Direct

Hello Everyone,

The Night Market Bonus Coin distribution for the week one is completed. 

All qualifying players have received the bonus coins via coupon code added directly to their accounts. To claim the bonus coins, please follow the steps below:

•    Visit the My Account Page.
•    Select “Apply a Code”
•    Click the “Lineage II” tab on the page if you are not already sent there.
•    Select the Night Market Coins coupon code. A prompt will pop up with the server options and character options. 
•    Confirm your selection and the items will be sent to the character.
•    To claim in game, visit the Dimensional Merchant and select “Claim Dimensional Item”.

 

*Please note that each coupon will reward x400 Night Market Coins. Multiple coupons have been added to your account if you qualify for more coins.

Enjoy!
...

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26 Oct

Comment
    Hermes on Forums - Thread - Direct

Servers are available. Welcome back!