Hermes

Hermes



26 Oct

Comment
    Hermes on Forums - Thread - Direct

Hello,

Night Market Bonus Coins will be distributed at the end of each of the two weeks. For Week 1, you will be receiving it today.

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

We are checking on this and will update the topic once I know more.

Hermes


21 Oct

Comment
    Hermes on Forums - Thread - Direct

Hello,

The consumables expiration issue will be resolved during next weeks maintenance. I'm also updating the Known Issue Topic to include Soulshots and Spiritshots.

Thank you,

Hermes

Comment
    Hermes on Forums - Thread - Direct

Soon 🙂.


20 Oct

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

Thank you all for sharing the issues from the update with us. I have an update regarding the expiring consumables, and all the information can be found here.

As for the perceived reduction in EXP, this change was intended and listed in the patch notes. However, please know there is no real change to how things were before. The only difference is that the total EXP values were adjusted to 1/10,000. So if you used to obtain 100,000,000 EXP in a given zone, you are now getting 10,000 EXP. Again, please note that everything was adjusted to this new rate, so in reality, there is no difference in progression.

I hope I could clarify some of the topics.

Regards,
Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

We are still going through the issues being reported, but we wanted to take the opportunity to thank you all for sharing the update issues here.

I will reply to any issues I have an answer to below. If you don't see your question answered, it's because I still don't have an answer.

6 hours ago, iAndouille said:

Post all bugs and changes that are not accurate here guys. 

I start

Field of Crisis reward was not changed to (12x clan reward and x2 Legion bundle)

This was a typo, and it has been corrected. For transparency, the incorrect values were strikethrough and kept in the patch notes. The correct values are added next to it.

 

4 hours ago, Discreet said:

Are teleport prices right?

... Read more
Comment
    Hermes on Forums - Thread - Direct

Hello,

I have posted an update about this issue here.

I'm closing this topic as the solution is disclosed in the thread linked above.

Regards,
Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

I have posted an update about this issue here.

I'm closing this topic as the solution is disclosed in the thread linked above.

Regards,
Hermes


19 Oct

Comment
    Hermes on Forums - Thread - Direct

You can get it from the Crusader Cube (Limited Time) (Imprint).

Use the coupon AdenCrusaderParty & AdenPrestige22

More details in the event page.

Comment
    Hermes on Forums - Thread - Direct

Hello,

We are checking on the consumable expiration issue. I will update you all once I have more information.

Regards,

Hermes

Post
    Hermes on Forums - Thread - Direct

This is the Known Issues thread. If you do not see an issue listed here, then we are working through and adding information to this thread. Some issues may take longer to resolve as it may require additional investigation and updates.

Known Issues

Post
    Hermes on Forums - Thread - Direct

This is the Known Issues thread. If you do not see an issue listed here, then we are working through and adding information to this thread. Some issues may take longer to resolve as it may require additional investigation and updates.

Known Issues

  1. The Battle Pass is no longer displayed.
    • Our team confirmed the issue where the L2 Battle Pass Season 6 is no longer displayed in-game. During the maintenance on 10/26, the L2 Battle Pass Season 6 will be resumed (Pass progress is not affected), and the duration will be extended by one week (from November 2 to November 9).
Post
    Hermes on Forums - Thread - Direct

This is the Known Issues thread. If you do not see an issue listed here, then we are working through and adding information to this thread. Some issues may take longer to resolve as it may require additional investigation and updates.

Known Issues

  1. Previously Owned Consumables Now Have Expiration Date:
    • We confirmed the issue where many previously owned consumables have an expiration date after the update. The list of affected consumables is as follows:
      • Emperor's Special c*cktail
      • Honey Dark Beer
      • Freya's Ice Rose
      • Shining Dragon Attribute Tonic (XP) 
    • During the maintenance on 10/26, our team will remove the duration period from the affected items listed above*. This action is restricted to previously owned items that did not have a duration period. Howev...
Read more

08 Sep

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

We have been talking to the Dev regarding issues with Windows 11.

Right now, I ask that you please send any crash reports/logs to our Customer Service team. We have been collecting these and sharing them with the Dev so they can find the common issue cause and have it addressed.

Thank you,
Hermes

 

 

Comment
    Hermes on Forums - Thread - Direct

Hello!

Thank you for your feedback.

I'm sure there is much to be improved, and we are working to turn things in the correct direction. We understand that there is a great expectation for fast change, but things really take time, and we need to make small adjustments to ensure we don't take a bigger step than we can.

Even though we try our best to always make everyone happy, there will always be room for improvement. But we are looking at the feedback, considering it, and doing our best to make all possible changes that will make a difference.

I know I have told you all already, but I want to emphasize that  we appreciate all the constructive feedback. That is a powerful tool for us to be able to improve.

Hermes


31 Aug

Comment
    Hermes on Forums - Thread - Direct

Hello,

Welcome, Wissp!

We are very excited to have you with us! I'm sure you will do great with the L2 community. Although I'm sad that Artic is leaving the team, we are lucky to have someone like you joining us!

Artic, thank you for all the great work and dedication. I'm sure you will do great wherever you go, and we will miss you. Good luck with your future endeavor!

Welcome aboard, Wissp!

Cheers!
Hermes

Comment
    Hermes on Forums - Thread - Direct
1 hour ago, dontwantone said:

code not work says, 

The serial code you entered is invalid.

Hello,

I apologize that you are having trouble claiming the coupon code. We have just checked and confirmed that the coupons are working. I have also just claimed it on my second account to make sure. Please check the following if you are still having trouble:

1. Double-check the code and make sure there are no spaces when you copy it over.
2. Code redemption is limited to 1 per account.

If you are still having issues, please contact our customer service and they will look into your account to resolve the issue.

Regards,
Hermes

Post
    Hermes on Forums - Thread - Direct

Hello everyone,

We have investigated an issue reported by players where some items went missing from their mailbox.

We have confirmed the issue and are currently in the process of acquiring all the data so we can restore these items back to the affected players, and we expect to have this task completed during next week's maintenance, on 9/7.

We apologize for the inconvenience caused.

Best Regards,
Hermes

 

Post
    Hermes on Forums - Thread - Direct

Hello, everyone!


As a result of the recent extended downtime affecting players on the Chronos server, we will be offering the following compensation beginning after maintenance on Wednesday, August 31.


Chronos Server 
Coupon Code: ChronosDowntime0822
Limitation: Chronos Server. 1-use per account, valid through September 9, at 11:59 PM. 

  • Oriana’s Lucky Coin x300
  • Cube of Gratitude x1
  • Shining Dragon Attribute Tonic (XP) x20
  • Honey Dark Beer x20
  • Freya's Scroll of Storm x20

The Cube of Gratitude, received from the coupon code, can be used once-per-day for 14 days to obtain a daily reward. A special reward will be granted on the final day, for players who used the Cube of Gratitude for all p...

Read more

29 Aug

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

Firstly, I just wanted to thank you all for coming to the forum and sharing your compensation ideas.

As for the compensation: We are still discussing the plan and are reviewing all possible options. We expect to have a plan ready to be shared with you all tomorrow.

Thank you all for your support.

Best Regards,
Hermes