Hugo

Thank you for taking the time to provide additional details, we’ll forward these to our team.

Could you also provide an estimate of the amount of light sources and decorative placeables?

Hello @Bluefire6171, welcome to the forums!

Do you have any relevant messages in your Event Log?

What type of server are you playing on?

It’s possible that the building pieces are being damaged by either NPCs or players, the sandstorms should do no damage to your buildings, however.

Hello @zakijah, it’s possible for meteors to take several explosives to crack open, as Dzonatas suggested using a grease orb or even an oil arrow usually helps.

In any case, we’ll be sure to register your feedback.

We’re not detecting any issue with the server at this time, there are also 10 players on it so there might be an issue on your end.

Are you able to connect to other servers that are currently populated and are you on a wired connection?

We really appreciate you taking the time to share these screenshots with us, we’ll forward them to our team!

Hi @MrMikeJay, welcome to the forums!

You may upload it to a file hosting service such as dropbox or google drive and share the link with us, privately if you prefer.

Alternatively, you may also follow the same procedure but upload it to youtube.

Server 3515 has undergone maintenance a couple of hours back and has not shown any anomalies in its network traffic since then, please let us know if you experience any further issues, we’ll keep monitoring the server as well on our end.

@CIESO-OPP Unfortunately we’re unable to provide any assistance regarding the loss of materials or items in-game.

We’ll register the occurrence for our team to look into and determine whether there could’ve been an issue, we’ll just need additional clarification on the following:

Did the clan leader leave the clan when he was the last member?

To report players please reach out privately to either me or @Ignasis, we’ll be happy to clarify whether we might be able to intervene or not.

Hello @NatTheBuilder, thank you for reaching out and sharing screenshots regarding the reported issue, we’ll also need additional information to relay to our team:

Could you let us know which PS4 model you have and if the game is installed on its internal disk?

Are you aware of the amount of placeables and light sources that were present in that build, as well as NPCs?

Were you unable to restore a backup save from the cloud? We’d also suggest that you periodically back it up manually to a pen drive,.

Hello @Zealous_Chaos, this has just been addressed and they should be resuming normal activity.

Hello, apologies for the delay in our response, all Test Live servers should be accessible and running without issue now.

Hello @SoldatO, welcome to the community!

We’re sorry you’re experiencing a frustrating situation in an official server.

Our stance regarding harassment and griefing states that we only intervene in extreme cases, such as players preventing others from entering the game area by walling off the spawning area after character creation, more information below:

Hello @Latency666, could you provide the exact steps taken, without skipping on any detail such as relogs, so that we can try and reproduce it on our end?

You’ve also mentioned that the clan leader kicked everyone but himself, how exactly did he lost ownership?

When a clan becomes leaderless and without anyone left to dismantle its assets, you have to either destroy or wait for them to decay.

Hello @BbB, welcome to the forums!

Were the looted containers accessible in any way?
Please be aware that they can still be looted outside of raid times.

As it has been suggested, we’ll require screenshots of your event log to determine what could’ve occurred.

Unfortunately, we’re unable to assist with the recovery of lost items or materials as we don’t provide admin support for official servers.

Thank you for clarifying, we’ll register the issue for our team to look into.

Unfortunately, we’re unable to assist with the recovery of lost items or materials as we don’t provide admin support for official servers, we apologize for the frustration this issue has caused.

Hi @Brizza, we’ll forward this issue and your feedback to our team, thank you for bringing this up.

We need as much information as possible to forward to our team, which is why we ask about the hardware being used.

The XBOX One X is considerably more performant than the S model and having the game installed to a faster external hard drive or an even faster SSD usually improves loading times for both the game and its assets, as it’s possible to install any game to an external drive rather than the internal one.

There are also a few steps that you can take on your current console that can assist with performance and other issues that could be related to installation and pa...

Hi @DboiFresh, we’re aware of the anomalies affecting certain servers and are working with G-Portal to address it, apologies for the frustration.

Thank you for reporting back, you should be able to post any screenshots now, or alternatively you may also host the images in a free service, such as imgur, dropbox or google drive, and share the link.