Hugo

Hugo



16 Mar

Comment
    Hugo on Forums - Thread - Direct

Hey @Zeb, we’ll be sure to relay the shared information to the team, could you also clarify if this triggered while you were offline or upon approaching the structure?

Comment
    Hugo on Forums - Thread - Direct

Hello @Boss, welcome to the community!

To clarify, these forums are the only means for customer support at this time.

You mention that private servers and cooperative mode are working correctly, however, that footage is from either a SP or Coop session, could you clarify on this?

Also, are you able to share any footage of different official servers on which you have this issue?

Comment
    Hugo on Forums - Thread - Direct

Hi @SilverStarMoonW7, we’re currently aware of an issue regarding collisions failing to load properly in certain instances, which likely causes the floating, it’s currently being looked into.

Regarding the second issue, do you mean that you get stuck in a loading screen when exiting to the main menu?

Comment
    Hugo on Forums - Thread - Direct

You should be able to post the images now.

Comment
    Hugo on Forums - Thread - Direct

Hi @Alhambra, we’re already aware of this issue and it will be addressed in a future patch, thank you for pointing it out in any case.

Comment
    Hugo on Forums - Thread - Direct

You’d have to either reach out to the player and reach an agreement about him moving his claim or lure NPCs/Purges to destroy the offending structure.


13 Mar

Comment
    Hugo on Forums - Thread - Direct

Hello @Jerry99, could you please share the exact location of your base and a screenshot of the Event Log messages you’re getting regarding the purge?

Have you tried to go into admin mode and check if the purge has spawned under the map?

Comment
    Hugo on Forums - Thread - Direct

Hi @Darkspire, have you tried to unequip and re-equip the armor?

By doing so, do the values shared in the second screenshot persist?

Comment
    Hugo on Forums - Thread - Direct

Hello @Barbaria, welcome to the forums!

Could you share a few screenshots of the area within your base that produces this behavior, as well as the surrounding area to your base?

Are there any buildings from other players close to yours?

Are you currently in a clan?

Comment
    Hugo on Forums - Thread - Direct

Hi @Gabe, thank you for reaching out!

We’re already aware of this issue and it’s being looked into, it seems to happen specifically with a few weapons such as the Dead Leg, Severed Leg and Severed Arm. Manually equipping these weapons to their hand slots seems to prevent the issue from occurring momentarily although it’s not an ideal solution.

Until the issue is resolved we’d suggest equipping them with weapons other than these, apologies for the inconvenience.


12 Mar

Comment
    Hugo on Forums - Thread - Direct

Hello @Andy101, welcome to the forums!

We’re unaware of any issues with updating the disk version of the game, however, it’s possible that this one is related to the patching process failure.

We’d recommend that you first uninstall the game, then proceed to reset the console cache and perform a soft factory reset while keeping games and apps.

To perform the cache reset, hold the power button for about 10 seconds until the console powers off, then disconnect it from the power outlet for a couple of minutes.

After doing this, reset yo...

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Comment
    Hugo on Forums - Thread - Direct

Hi @hal9000, thank you for pointing this out, we’ll send word to the developers.

Comment
    Hugo on Forums - Thread - Direct

Thank you for reporting back with further findings!

Comment
    Hugo on Forums - Thread - Direct

We don’t have any ETA to offer at this time, unfortunately.

Comment
    Hugo on Forums - Thread - Direct

You should be able to share them in this post now, or you may share them privately through DM if you prefer.

Comment
    Hugo on Forums - Thread - Direct

Hi @Kinulam, welcome to the forums!

We’re aware of an issue that’s affecting several servers and are working towards fixing it as soon as possible, apologies for the inconvenience.

Comment
    Hugo on Forums - Thread - Direct

Thank you for providing further details, we’ll forward these to the team, apologies for the frustration this issue has caused.

Comment
    Hugo on Forums - Thread - Direct

Thank you for the additional details, we’ll relay this to our team so they can look into it.

On a last note, do your friends hear your character making the sounds that you do not hear? And has the issue persisted after death/respawn?


11 Mar

Comment
    Hugo on Forums - Thread - Direct

Hello @pepebenz, the bar is only available when the Thrall Limit is enabled, and it’s currently disabled for Official servers.

We’ll announce this change with at least 2 weeks’ notice before we enable it on all the Official servers.