Hugo

Hugo



18 Feb

Comment
    Hugo on Forums - Thread - Direct

Hello @Rexarboy, welcome to the forums!

Is this issue happening only in that server?

Please try to load up an offline single player game and, after fully loading that session, immediately disconnect from it and start up your online session.

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    Hugo on Forums - Thread - Direct

Hi @Ace298, can your friend connect to other online servers?

Can you ensure her console is on a wired connection, as well as yours?

Where is the last place she logged out from?
Is there a high amount of buildings, placeables, thralls and/or light sources in that area?

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    Hugo on Forums - Thread - Direct

Hi @Joban, welcome to the forums!

On which platform do you play?

Did you have any relevant messages in the Event Log?

Could you share screenshots or a short video record of your event log and base?

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    Hugo on Forums - Thread - Direct

@malbsolisglez, thank you, feel free to share it within this post or opening a new one if it gets automatically locked.

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    Hugo on Forums - Thread - Direct

Hello @LizS, welcome to the community!

When followers return home, they simply end up going back to their previous guarding spot after a while, and depending on where that is, it’s possible that it could have spawned inside certain structures, such as base walls. Are you certain you haven’t set some of them to guard in a different place other than your base?

As you’re on a server you own, are you able to set yourself to admin and look under the terrain and building pieces to determine if they could’ve clipped through them?

That being said, we’re focusing on addressing thrall related issues and bring some quality-of-life improvements to them in the upcoming patches, which should prevent these occurrences and assist in managing your followers.

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    Hugo on Forums - Thread - Direct

Hello @SquirrelFluff, to report issues please open one topic for each distinct issue following these guidelines and sharing as many details as possible:

Read more
Comment
    Hugo on Forums - Thread - Direct

Hello @Munginho_10 , if you have a problem with a private server you need to contact your server admin so that he can determine whether it’s necessary or not to reach out to G-Portal.

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    Hugo on Forums - Thread - Direct

Hello @smokyhigh, welcome to the forums!

To report possible exploiters or DDOS attacks, please reach out to us privately providing as much information as possible, including video evidence that players might be behind them and the time at which it occurred.

Feel free to PM me or @Ignasis should you have any further information to share in that regard.

Could you also provide more details regarding being unable to respawn?
Were you stuck in the loading screen or were you unable to select a location to spawn in?
Are you able to currently login to the server?

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    Hugo on Forums - Thread - Direct

Hello @Kahdel, our server reporting form is meant for server issues such as downtime and unusual performance, which are relayed to G-Portal once confirmed. For gameplay issues it’s best to reach out to us through these forums.

Regarding this issue, did you check the decay timer for the building pieces to ensure that it has been refreshing properly?

Were there any relevant messages in your Event Log?

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    Hugo on Forums - Thread - Direct

Hello @Melleah, when one player builds at the edge of another’s claim, there will be a claim intersection area where both players shouldn’t be able to build in, which is intended and expected behavior for the current claim system.

As a workaround, most players extend their claims beyond their main buildings through the use of walls or other placeables.

Comment
    Hugo on Forums - Thread - Direct

Hi @MartinB105, thank you for your report, we’ll send note to our team so that it can be looked into.

Do you happen to have admin mode enabled when this happens, or have any specific buffs/debuffs active?

Also, if and whenever you do get crash report prompts, always send them through the PS dashboard once prompted so our team can get a hold of them and evaluate the causes.

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    Hugo on Forums - Thread - Direct

Thank you for sharing further details, we’ll be sure to register this issue.

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    Hugo on Forums - Thread - Direct

Hi @Lezbefriendz, welcome to the forums!

We’re aware of the issue and it’s being looked into. As sestus2009 has mentioned one of the most common causes for this occurrence is having an inaccessible base.

Comment
    Hugo on Forums - Thread - Direct

Thank you for providing further input, we’ll register this matter for our team to look into.


17 Feb

Comment
    Hugo on Forums - Thread - Direct

Hi @NosferatuV, thank you for reaching out, we’ll be sure to send note to the team regarding this matter so that it can be looked into.

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    Hugo on Forums - Thread - Direct

Hello @Swordmaster757, welcome to the community!

We’d appreciate if you could share some additional details so that we can relay this information to our team:

Which XBox model do you have?

Do you have your game installed to an SSD or HDD?

Is the console stable playing other demanding games?

Have you tried to reset the console cache or reinstall the game?

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    Hugo on Forums - Thread - Direct

Hi @Weare138, could you please share a few additional details regarding this issue:

Which XBox model do you have?

Do you have your game installed to an SSD or HDD?

Is the console stable playing other demanding games?

Have you tried to reset the console cache?

Do you experience the issue in any server or a specific one?

Have you noticed if the area where you’re logging into influences the dashboarding?

Comment
    Hugo on Forums - Thread - Direct

Thank you for sharing further details, we’ll relay these to our team so that the issue can be looked into.

When you say that the clan creation never worked, could you describe exactly how you proceeded with the clan creation (sharing the exact steps taken if possible) and what you observed during the process(for example, any error messages)?

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    Hugo on Forums - Thread - Direct

Hi @Mootzart, we’ll move the topic to the Suggestions board as it would be the best way to gather further input for your feedback.

As mentioned in previous patch notes, the next few patches will be focused on NPCs and followers, so we welcome all suggestions regarding them!

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    Hugo on Forums - Thread - Direct

Hi @Taeebaybay, welcome to the forums!

Would you be able to share a screenshot of where the elevator is currently positioned?

Were both your characters standing still and close to one another while riding the elevator?