Hugo

Hugo



28 Feb

Comment
    Hugo on Forums - Thread - Direct

Thank you for clarifying, we’ll register the issue for our team to look into.

To prevent the issue from occuring, we’d recommend that you place altars and other large structures on top of foundations rather than directly on the ground whenever possible.

Comment
    Hugo on Forums - Thread - Direct

Hi @Rabit, welcome to the community and thank you for reaching out!

Can you confirm this is happening in an official server?

Is it happening in other servers or in singleplayer?

Were you ever able to unlock any feat without this issue being present?

Comment
    Hugo on Forums - Thread - Direct

Hello @LordBaiao, welcome to the forums!

Did you previously tweak any of the in-game server settings?

Have you tried to reset your server settings to default and restarting the session?

Comment
    Hugo on Forums - Thread - Direct

Hi @NosferatuV, we’ll forward this information to our team so that they try to reproduce the issue on our end, thank you for pointing it out.

Please let us know if it persists and, in case it does, if resetting the console cache or reinstalling helps.

Comment
    Hugo on Forums - Thread - Direct

Hey @ROLO, this shouldn’t be happening so there might be an issue with your current installation, could you try to reinstall or to install the game to a different drive?

Comment
    Hugo on Forums - Thread - Direct

Thank you for taking the time to share further details and screenshots, we’ll relay this information to our team so that the issue can be looked into.

Comment
    Hugo on Forums - Thread - Direct

Hello @Sophie77, welcome to the forums!

Are there any relevant message regarding the altar in your Event Log?

Were you close to the area during the upgrade process?

Was the altar placed over foundations or directly into the ground?

Comment
    Hugo on Forums - Thread - Direct

Hi @Red_84_Sonja, welcome to the forums!

Does this happen in any area and does it consume the building pieces you’re trying to place?

Do you have any other player’s buildings nearby?

Are or were you in a clan?

Comment
    Hugo on Forums - Thread - Direct

Thank you for your inputs, we’ll be monitoring the server for any unusual activity, if possible please let us know the exact date/time in which you experience these issues.


27 Feb

Comment
    Hugo on Forums - Thread - Direct

Thank you for clarifying, we’re currently looking into a few issues with the voice chat and will address them as soon as possible.

Comment
    Hugo on Forums - Thread - Direct

Hello @Rhyica, welcome to the community!

Do you have issues with other servers?

Is your console on a wired connection?

Does the workaround shared by LostInTim help with the issue?

Comment
    Hugo on Forums - Thread - Direct

Hi @Triton30, according to the server stats, #3515 seems to be running without any apparent issues at this time.

Can you confirm that your console is on a wired connection, and do you have any issues entering other servers?

Comment
    Hugo on Forums - Thread - Direct

Hi @Chris_of_Kali, we’re currently aware of the issue and introducing a few new features in the upcoming patches that should improve thrall management, they are currently being slowly incorporated into our testlive server and you can read more about this here:

Read more
Comment
    Hugo on Forums - Thread - Direct

Hi @Vaske, we have no updates regarding the land claim issue at this time, but thank you for providing your input.

We would really appreciate it if you could share a screenshot or a short video showcasing the area you’re unable to build into within your claim, while also showing where is the closest building from another player or clan.

Comment
    Hugo on Forums - Thread - Direct

Thank you, we’ll register the issue for our team to look into.

Comment
    Hugo on Forums - Thread - Direct

Hello @darkrisis23, welcome to the forums!

The Pro version is noticeably more performant than the standard or slim versions, so their hardware will get stressed sooner when dealing with a large amount of data.

Could you share more information regarding the amount of light sources and other placeables, together with a few screenshots that would allow us to understand the scope of this structure?

Do your friends have any issues while playing in official servers, and do they have their consoles on a wired connection to ensure network stability?

Would any of them be willing to share a short video showcasing the issue?

Comment
    Hugo on Forums - Thread - Direct

Thank you for clarifying, placing it over foundations will have it share the decay timer bonus for all connected pieces, while if it’s simply placed on the ground, the decay timer will be much shorter.

Comment
    Hugo on Forums - Thread - Direct

Hello @Trinkle77, welcome to the forums!

What’s your current region and ISP?

Is your console on a wired or wireless connection?

Do you have lag issues on any server you join, and could you specify a few servers as examples?

Do you have any performance issues while playing on offline singleplayer?

Comment
    Hugo on Forums - Thread - Direct

Hello @n2wichita75, the issue will be addressed in a future patch as the team is already aware of it.

Please refrain from opening further posts as it won’t expedite its resolution since there’s no further input needed on this specific issue due to the its nature.