Ignasis

Please refer to our statement above.

This issue has been fixed as per our latest patch.
Regarding server moderation, please make sure to follow the procedures listed here:

Hey @xxdsidexx

We can’t offer refunds, as that’s handled by the storefront where you purchased the game from. @SpecialSnowflake above has the link for you should you desire to proceed with it. Other storefronts might have different proceedings for this request.
The previous thread was closed due to offtopic conversations and subjects that fall under the Content Rule in ...

For those of you still affected by this issue after trying the workaround listed above, could you send us the following information via DM?

1. Your DxDiag (https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe)
2. Your latest gamelogs (located in ConanSandbox\Saved)
3. If playing in an official server, server number and character name.

As a side-question, do any of you suffering from this issue have any antivirus software installed? If so, which one?

Thanks in advance.

For those of you experiencing this issues, could you try this other workaround instead:
In the file \ConanSandbox\Config\Windows\WindowsEngine.ini , set the variable bPlayFabTelemetryEnabled=True to bPlayFabTelemetryEnabled=False
Let us know if this workaround gets rid of this issue while we work on a fix.

Hey everybody,

Thanks for the thorough feedback, and apologies for the frustration.
We’ve relayed all this information to our team so they can look into this problem.

Hey everybody,

We’ve made some edits to the main message to reflect some of the developments about this problem. We’ve also incorporated the workaround by @Illidan you can use before we push a hotfix for this issue. It is currently in testing and will be released as soon as possible.

Hey everybody,

New update regarding the “lost character” issue.
Our team is looking into this issue and may have identified the core problem. Until we release a fix for it, and as a workaround for those of you who might run into this problem, do not proceed with the character creation process . Exit it and wait for a later time, either a client or server restart.

Hey there,

Offline play is not and has not been supported for PC, and was only possible by a mod created by a third party. Just to clarify, we did not purposely disable this mod, delete it from the workshop or target its functionality.

That being said, our team is looking into possible issues that may be actively blocking offline play.

Hey everybody,

We’re bundling in feedback about this issue on this other thread. Please keep sending us your feedback in that thread instead.

Hey everybody,

Just to keep you all in the loop of what we’re working on at the moment.
We’re currently looking at, and working on, possible solutions for a few of the issues bundled in this thread.
First and foremost, we are looking into the server browser issues and we’ve been pushing small updates over the night that have addressed some of the core problems. We’re working on a better bundle of fixes to cover for most of the problems in this regard for an upcoming hotfix (both client and server-side).
Regarding the “lost character” issue, we’re still working on a solution that would address this problem. We might have identified the core problem and a few possible solutions, and our team is working on determining the better approach to deal with it.
Again apologies for the frustration. To those of you who’ve been sending databases and logfiles to help us investigating these issues, we’ll start answering your DMs now. Thanks for your amazing support and c...

Hey @Gooseneck

Please be aware that Battlemetrics is a service hosted by a third-party not affiliated in any way or supported by us. Any issues with its functionality should be addressed by its respective owners.

For those of you that had this happen on an official server, please let us know of your name and server.
If it happened in a private server, and if you can, please send us your game.db and latest server logs so our team can take a look into it. If you’re playing with mods, also let us know.
Thanks in advance and apologies for the frustration.

Please continue sending us feedback in this other thread:

Those of you having to re-create character in a private server, could you send us your most recent game.db so our team can look into it and see what is causing the character issues? If possible, also the server logs that were created when the server started for the first time after the update.
Also, could you let us know if you have any mods installed and which ones?

For those of you who managed to connect to an official server and had to re-create character, could you send me either here or via DM the name of the server and your player character?

Hey everybody,

Our team has isolated the issue and they’re working on a fix to be released as soon as possible.

We’re gathering feedback about the two issues at hand. Please send us any related feedback on those threads so we can relay them to our team more efficiently:

Hey everybody,

We’re looking into the server browser issues and trying to determine the cause. Once we got any updates on this situation, we’ll let you know as soon as possible.

Please send us any related feedback on this thread so we can relay it to our team. We will also update this thread with any updates we might have about this situation.

Thanks for your understanding and apologies for the frustration.

Update (2:45pm EDT): A partial fix has been pushed so servers should populate once more. There are some known issues we are still investigating, however. Once these are resolved, another update will be available and announced.

• Ping for several servers may appear as “???” and can’t be connected to
• The “favorites” list is not working as intended
• Last connection is no longer at the top of the list
• Server browser list may take longer to populate than normal

We are still looking into t...