JagexAzanna

Heyo Folks, teams been looking into this and it is a login check firing off in the wrong order.
When you first login during Franks Free chests you would have gotten a Pirates Plunder. If you had a full bag it would have given this message and asked you to relog, upon relog you would have gotten the bag.

Now the issue comes if you already gotten a Pirate Plunder and relogged, you could see this message again if you had a full inventory even though there isn't a second Pirate Plunder waiting to be collected.

This was caused by the login flags being in the wrong order, it was supposed to check if your eligible for a Pirate Plunder and then check if you have inventory space. It is doing it the other way around atm so if you have a full bag even you will see this message even if you collected the Free Pirate Plunder already.

The team is working on clearing up these messages.

Heyo Folks, we are flagging up these reports so the team can have a look into this in the morning.

The Fort has been built and the celebrations went as well as could be expected, now it is time to start tackling the next stage of the Fort Forinthry Season and address the dangers of the wilderness and beef up your Slayer skills.

Here is what you can expect from these Unwelcome Guests.

https://secure.runescape.com/m=news/unwelcome-guests---fort-forinthry-season-update

We're conducting some planned maintenance to RuneScape on April 6th 2023.

https://secure.runescape.com/m=news/maintenance-alert-april-6-9am-game-time

But that wasn't the issue they were fixing, this outcome is a side effect of the change, not the intended change.

The change made it so it was the same teleport regardless if it was used from held or from backpack.

The issue is the one people prefer is not the first option on the list and that has been noted and folks are looking into it.

I think this is a disconnect in what occurred.

The team were resolving an issue that had been previously reported by players, they resolved that issue, unfortunately, it caused a different problem.

This is just a regular fix of which there are several every week that had more of an impact than intended and is being looked into now.

I don't imagine the OSRS team polls every reported issue they take those reports and work on fixing the issues and if the fix missed the mark they address that too and its pretty much exactly what we do as well.

Please understand how silly that would be.

The team was responding to an issue that's likely been in the backlogs for some time that was something like "The Wilderness Swords teleport options are different when used from hand and backpack"

So the issue being addressed is that inconsistency, what exactly the teleports are weren't being questioned just that they weren't consistent, if the Edgeville TP was the default one nobody would have likely noticed this issue and had a problem.

This is how the majority of fixes are handled and they do not require player input at this level, when a change causes an unintended issue like todays did we go and address the problem.

Maybe I could have chosen better words but the sentiment is the same, I cannot make a claim that the issue will be changed/reverted without verification first and for that to happen we need to look into it.

For instance the issue isn't that the inconsistency was fixed, that is going to have to stay so "reverting" the change doesn't help. What I believe you and other players are asking for is to make the Edgeville teleport the default option which is something we are again looking into.

Unfortunately I can't just make the claim that we are going to change it without it being verified first which is why I said its being discussed and monitored atm.

I understand players want a rapid response to this issue but making claims without verifying the outcome will only cause more trouble. We are looking into how to resolve this, unfortunately I don't know what form that can take maybe we swap around the teleport order or go another route etc.

To speak plainly, folks are looking into it. If it is viable to change the teleport order that's great but I cannot make a claim that we will be doing it without going through verification first.

So the options :
1. Wait to confirm if we are changing it before making any comment which leads to players believing we aren't listening
2. Annouce a change we hadn't confirmed.
3. Respond acknowledging the issue and reassure players that its being handled.

I went with the third option.

Typo in the newspost, number came from an older design doc, in game number is correct.

Cause the issue being solved wasn't "Which teleport do people prefer" it was "The teleport options are inconsistent" and the change was made to fix that.

So to be blunt, I don't want to make a statement that can be wrong.

We are looking into this and the likely outcome is changing the order of the teleports but if that doesn't happen and I said it will then we have a bigger problem, hence why I went with the neutral statement of monitoring it cause I can confirm that is happening right now.

Hey Folks

To clarify what has changed, previously the sword had been porting you based on if it was held or in the backpack and this update change that to be consistent, it will bring you to the same port regardless of where its used from.

The issue players are having is they preferred the Edgeville TP instead of the Herb patch, this is something we are discussing and monitoring at the moment.

From what we heard from players they enjoyed the idea of getting some extra rewards that they could work toward at their own pace (weekly cap on keys etc) but the rewards were a bit of a let down at the end so we are giving it another go with changed rewards and some milestone rewards so that its not all hinging on getting exactly what you want at the end.

Hey folks just to shed some light onto this change, it was updated to be consistent.
When it was being used from the backpack it would do one thing and when held it would do another, this change made it so both are the same.

With that said we recognize that players had gotten used to the previous version and we are monitoring the change to see what the best way to handle this is.

Spring is in the air! Time to celebrate with eggs and pirates the classic combination.

https://secure.runescape.com/m=news/spring-festival--franks-free-chest-2---this-week-in-runescape

Quick little update on the progress of the Closed Beta as we have ramped up the availability massively!

https://secure.runescape.com/m=news/jagex-accounts---closed-beta-updated-mar-30