JagexLight

Hey, this came up in discussion a few weeks ago as we understand that players want to preserve their very first 99s.
There's no way we can retrospectively give people back their untrimmed capes, but we understand the sentiment and are open to allowing players to store their very first untrimmed cape in their POH in the future. This would be a polled question and would be very clear that we can't apply this retrospectively. It hasn't quite been fleshed out, but it's in the works. In regards to your suggestion, I'm really sorry but there's no way we can tell which your first 99 was so we couldn't implement it in the way you'd want it, but we can try to do so for future players if it passed a poll.

This ban has been reviewed individually by a member of staff and confirmed as correct, unfortunately mate. I can't justify asking the team to review these types of issues if I'm going to have cases where they've come back as correct reports and not to do with Steam. I kindly ask that you guys please only tag me if your issue is related to Steam - there is an appeals process for bans otherwise. If it's unappealable this is usually because we are 100% sure that TOS has been broken and in this case, it was apparently.

Thank you so much for letting me know, yes will absolutely respond on the Steam Forums. I apologise again for the inconvenience caused.

My apologies, similarly to the above our Anti-Cheating team has looked into this and consequently unbanned your account. We will continue to monitor this and apologise for the inconvenience caused.

In typical OldSchool fashion, something has to be scuffed. We're looking into fixing this! Thank you for raising it to us.

Hey thanks for raising this and thank you for tagging me. We're extremely sorry, your account got flagged incorrectly. I can't explain the reasoning behind why it got flagged to us, as it would lead to people who are actually doing bad things to further get around the system. The Anti-Cheating team is making changes to prevent further Steam accounts getting flagged in this way. We apologise.

Noted this as feedback - thank you!

You guys are awesome! Welcome cute noobs. :)

Ah that's super unfortunate. Unfortunately if your steam email is lost then that's a whole separate issue.

You can still recover it through Steam, though, but it just might take more time.

https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090

Hey there. If you want to use a current OSRS account you have to make sure it's linked to that specific account. An account in OSRS will be automatically be linked to RS3. Unfortunately at this time you can't switch between accounts.

First step is make sure your Steam is definitely not linked (I assume you've done this step) - https://support.runescape.com/hc/en-gb/articles/360013578958

If you can't remember your email for RS3 you'll have to reset it. You might find this useful - ...

I believe it's only possible to have a single account linked to your Steam Account. Both the Runescape and OldSchool profiles of the account will be linked to the respective games. I'm really sorry as I know this is super annoying. However you can switch which accounts are linked at any time. General FAQ's here - https://support.runescape.com/hc/en-gb/articles/360013471957-Steam-Login-FAQ

Also made a note of your feedback as an issue to feedback to the wider team.

Thank you for supporting the Steam launch.

Hey, can you try unlinking your account from Steam to see if this fixes the issue? https://support.runescape.com/hc/en-gb/articles/360013578958 

Hi, I think you can unlink your account from Steam here - https://support.runescape.com/hc/en-gb/articles/360013578958 

It's live now - sorry we were delayed due to having some issues with Download/Play Now button not working for some people. This has been resolved now.

Feedback noted - we're super busy with the launch of Steam but will review this with the team. Thank you!

Hey, there were some issues around the "Download/Play Now" button not appearing for some players. We believe this issue had been fixed now. Can you confirm if it's still an issue?

I've noted your feedback regarding membership default pricing also, I don't believe it's intentional but will discuss - thank you!

Hey u/ImJoshinYou , u/adkenna and u/lulznoodle We had some urgent issues with some players reporting they couldn't see a "Download/Play Now" button on steam so we had to sort. We are live now, many apologies for the tardiness!

Hey, Mod Ash is going to be talking about Clans tomorrow on our Livestream I believe!

Huge apologies for this - we had some urgent issues around the "Download/Play Now" not working for some people so we had to sort. We'll be live soon (tm)

Hey, there were previously some issues with people not seeing the download/play now button but we've heard this has since been resolved. Can you confirm if you can see it now?