JagexLight

JagexLight



31 Mar


30 Mar

Comment

Originally posted by Breath837

Hey Light, you might not really understand this community just yet, but that's understandable because you're a new jmod. We don't really like corporate nonsense responses like this.

aite well, if you don't appreciate the response the tldr is it'll probably get fixed via a small change on a content level (to bring it closer to how it's described in the poll) which will be in the next game update. :D

Comment

Thank you very much for raising this Taclys, and everyone who commented on the discussion. This is worded very constructively and helped us to get to the root of the issue. The team has been made aware of this issue and will investigate further so that we can improve your experience!


23 Mar

Comment

Originally posted by andreezy408

Could you make changes to the Report button to allow the UI to remain open despite being in combat? Sometimes, it's difficult reporting a player when you're fighting somewhere in multi that that repeatedly closes out the interface.

Noted as feedback!


17 Mar

Comment

Originally posted by BOL0CKS

Twisted wall kit is blocking the telescope.

Hey, thanks for raising this to us! Originally, telescopes in POHs hadn't been updated to recgonise the newer house styles. This meant that in these houses, the telescope would always act like it was pointing at a wall...However this issue should now be hotfixed. :) Appreciate the feedback and thanks again.


08 Mar


05 Mar

Comment

Originally posted by Toolatelostcause

This seems like an emergency maintenance coupled with the server issues, not exactly planned.

What the f**k happened?

u/JagexSarnie u/jagexlight

Nothing to worry about. We just needed to do this because some memberships purchased through steam during the server outage weren’t being applied properly after we fixed everything!

Comment

Originally posted by ItsAUsernameBruh

We're seeing reports of CCs working again now, it could be related to a quick reboot we did today. The issue should be resolved now, sorry for the inconvenience caused.

Comment

Originally posted by ItsAUsernameBruh

Thank you for tagging - looking into this now.

Comment

Thank you for raising and tagging me we're investigating now and will update ASAP.

Comment

Originally posted by MilaHurricanes

I'm kinda mega concerned, my payment wouldn't go through to pay for my sub the other day, now this.

Pretty sure RS has it out for me LOL. The game doesn't want me to find more lore via arch.

Hopefully I didn't get hoofed back to the stoneages by the Yak.

So sorry to hear about this. Hang in there, we'll make sure this is fully investigated and that you're able to enjoy the game again.

Comment

Originally posted by champokeman

Jagex light I am curious as to how you know certain accounts may have the issue? Can you give a brief explanation on how it works ?

A better explanation will be given once it's fully investigated. Please hang tight, we're working on it.

Comment

Originally posted by drencher3190

if its a "Very small" number of accounts why are half the people I know experiencing it?

if its a "Very small" number of accounts why are you taking so long to fix it?

The issue became larger as we investigated. You're totally right, we're working on a fix now.


04 Mar

Comment

Originally posted by Cruush_Halochek

I tried to Report Issue, and received the message “unable to submit report. Please try again later”.

I think this is to do with high traffic to the link which is our bad for not warning you about. Would advise to keep trying if you're getting errors. But if you receive email confirmation there's no need to spam more - it's worked and we'll be in touch.

Comment

Hey guys, we're so sorry this is happening. We will provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

We'...

Read more
Comment

Hey guys, really sorry this is happening. We'll provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

Looking...

Read more
Comment

Hey guys, so sorry this is happening. We're going to provide a specific support destination shortly to offer help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

Hopi...

Read more
Comment

Hey guys, so sorry this is happening. We're going to provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

Comment

Hey guys,

Extremely sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

We'll provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

Comment

Hey guys,

Really sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

We'll provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-