Hey guys, so sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can.
We will provide a specific support destination as soon as possible to provide help for this issue and get you back into your acocunt. Thank you for your patience and understanding.
Hey guys, so sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time. Our team are continuing to work on anyone impacted by this to get you playing again as soon as we can.
We will provide a specific support destination shortly to provide help for this issue, where you'll be able to contact Customer Support and we'll help you to get back in. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-gam...
Read moreHi, thank you for raising this - this issue should be fixed now. Can you try logging in again?
You guys were very patient & amazing. Thank you very much!
We believe the servers are back up and running now. Thank you for your patience in all of this and all the kind words to the team.
It still does not let me log in. Says error please try a different world.
We're looking into this - can only apologise and we'll be working overtime to get this fixed.
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hearing reports that they're going back down again, might need to call the missus back
“Nightbot remind me when its been 20 min- oh wow its been over?”🤣
Most servers should be working now, just advise to not do any risky content until we've confirmed all servers are working and good to go. =]
Hey guys, thank you for raising this to us. We're currently investigating this issue as an immediate priority. We will let you know as soon as it's fixed. Really sorry for the inconvenience caused.
EDIT: Servers are coming back online, most players will be able to login and we'll have the remaining ones online again as soon as possible. I would advise to not do any risky content just yet because we'd like to ensure all the servers are OK.
EDIT 2: We see reports of worlds going offline again, it's being investigated. Again we are really sorry for this.
Update - Most servers were back up, they went down again and we're still investigating.
Hey bro the servers are back up now
Hey guys, thank you for raising this to us. We're currently investigating this issue as an immediate priority. We will let you know as soon as it's fixed. Really sorry for the inconvenience caused.
EDIT: Servers are coming back online, most players will be able to login and we'll have the remaining ones online again as soon as possible. I would advise to not do any risky content just yet because we'd like to ensure all the servers are OK.
EDIT 2: We see reports of worlds going offline again, it's being investigated. Again we are really sorry for this.
Update - we estimate this to be resolved in the next 20 minutes. We are restoring corrupted files on the RS3 side of things and once that's finished players should be able to login shortly after. I will update if this changes.
We are very sorry for the downtime. Thank you for the kind awards aswell that is really sweet of you guys. I will pass your thanks on to the technical team who do deserve the praise for all the hard work theyre doing in getting the servers back up :)
Edit - still working on getting the servers working again - they were temporarily fixed then went back down. Stand by!
Currently sending out PSAs on our socials. Everyone's aware and technical team is looking into it. The IT team is in a zoom call right now figuring this out. We'll share as soon as we know more!
Update - The team estimates the servers to be up in the next 20 minutes or so. In order to restore corrupted files on the RS3 side additional time is needed and then players should be able to login shortly after.
so so so cute ;-;
If they're switched off, can't you just switch them on?
Yes I am free for employment before you DM me
Please...We need our jobs. :(
D:
Current ETA on restoration of service is at 16:00 UK time so any moment now, really. Although please note that is approximate and we're still in the process of rebooting everything! So sorry about the withdrawals! >_<
There's a small technical hurdle now of dealing with an unresponsive server which is causing some delay so we're figuring out the best way to reboot. Stand by!
Any update, Mod Light? I’m having withdrawals. 🤪
Current ETA on restoration of service is at 16:00 UK time so any moment now, really. Although please note that is approximate and we're still in the process of rebooting everything! So sorry about the withdrawals! >_<
You saw too much and we had to get you outta there!
(Kidding, I think you had to be kicked out so we can fully reboot the servers. I really apologise for the inconvenience caused and it should be fixed as soon as possible).
Hey guys, we're investigating this issue as an immediate priority. We're so sorry for any inconvenience caused, our team is on a call right now working on getting this issue fixed ASAP. Thank you for bringing it to our attention and we'll get the server back up and running for you ASAP.
Can't wait to get back to training agility
...actually, you know what? Take your time.
LOL thank you for the chuckle. But seriously we're working on getting the servers up as soon as possible so we appreciate your patience.
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