How do we participate in this survey if we were not sent a link? That seems kind of unfair to send them at random. I have an active sub and am almost 2k total level, and I don't get to allow my voice to be heard on Warding because I wasn't randomly selected?
The best way to ensure you're sent a survey is to opt in to email communications. The actual survey is always distributed via email!
New bug with gold crafting, it won't remember the last option you selected for make x or make all, etc. Keeps switching to make x if I have it on make all, and vice versa. Sometimes it will put in random make x amounts like 2, or 15.
I've passed it on, cheers.
Did you report it in-game too?
Any plans on SEA worlds?
Nothing immediate, establishing new infrastructure is a big undertaking. We'd need to see strong numbers in that region, coupled with solid plans for growth in that region.
Emblem farmers are part of a regular sweep. See Mod Tyran's tweet for a bit more information: https://twitter.com/JagexTyran/status/1120992625094529024
In your comments you mention the bot busting streams, but it isn't like Ayiza and myself found the bots ourselves. They were given to us by the anti-cheating team. That's how bot banning ordinarily works. The anti-cheating team find the bots, and they ban them, without the stream theatrics.
We'll constantly try to improve how we action offences, we know it's a pain for players trying to BH legitimately.
I went to the Customer Support page and selected the option to change email for old/inaccessible emails. I provided my details and submitted it just to be told I would be "emailed shortly with the results" but how am I supposed to see that email? The email server is completely inaccessible
Edit: I can still log in to the runescape account, Im just worried about authenticator, password changing, etc.
2nd Edit: Account was locked under suspicion it was hijacked. I was sent an email to my new email address saying recovery attempt denied. and then another email 8 minutes later saying recovery attempt approved? It allowed me to change the password with my new email and account is now unlocked so I guess all Is solved
RE: 2nd Edit. The support system worked as intended.
We wouldn't email your old email, that'd be pointless, you're quite right. The second appeal would have been accepted because it contained stronger information than your first appeal.
I don't understand what the deposit inventory does. Haven't we already had that option for a while?
You're correct that we've had deposit inventory - but this update brings with it the option to hide it.
Can we expect the 2nd poll blog for it soonish? Like the one talking further about rewards/content within the city
Yep, I'd say soonish. I've seen a first draft from Mod Gambit, there's lot of feedback and unanswered questions from the team to address first.
Anyone get the warding poll willing to post it here?
It asks whether players would vote yes or no, why they'd vote that way, for thoughts on Warding generally, and thoughts on new skills generally.
Those are just UK worlds with German flag on it lol. Dutch worlds would just be dutch community worlds. Not dutch ping worlds.
The servers hosting the German worlds are located in Germany.
What's the time estimate on Song of the Elves? Early summer or late?
Tricky, I don't want to commit - it's still in development, it'll need to be tested, revised, plus we've got player visits for playtesting. We will not release until it's ready.
Any ETA on the Hosidious house rework?
Also can we get an answer about the lost Q&A from last week? I know it had chat issues which caused it to be taken down, but it hasn't been uploaded to the YouTube channel either.
No specific date yet, but it shouldn't be too long.
The chat issues caused the VOD to be deleted from Twitch. Sadly we didn't save the recording locally, meaning it isn't possible to upload to YouTube. In short, we lost it. :(
There's a support section called Bonds.
One of the links there is My Bonds purchase keeps failing.
You'll then have to identify what payment method you're trying (and failing) to use. Most of those articles have Contact Us links which will allow you to submit a support ticket, th...
Read moreThere's another account of yours which had three x 1 month subscriptions bought on it yesterday. I reckon you simply bought membership on the wrong account. The login emails aren't too dissimilar.
You can get a refund and/or transfer the membership quite easily.
Contact payment support. Simply say the name of the account you wanted the membership on (the one in your picture) and provide them with billing information. They'll identify the same one and get you sorted nice and quickly.
https://support.runescape.com/hc/en-gb/articles/360000981197-Transfer-Membership
or
... Read moreor just be rude about it . . . the information on the page is old af
The information on the homepage ( https://secure.runescape.com/m=news/warding-design-blog?oldschool=1) is brand new.
It was announced at RuneFest (Sep/Oct), and the linked blog is the revised iteration of it.
If you haven't used them you should still be eligible for a refund: https://support.runescape.com/hc/en-gb/articles/205981571-Refunds
Hit the Contact Us button there. You'll get a reply, just don't use them.
It wasn't the bank PIN or the train wifi - I've had a look at your account (comment history) and it seems the password was compromised as early as November '18 (there were some website logins dating from back then), and it's still the same creation password.
Since that time they've been unable to login to your account in-game because the Authenticator was active, but once it was disabled toward the end of last month, the path was cleared for them.
Definitely do change your password ASAP, and re-enable the Authenticator.
We've spoken about this before on Q&As - it'd probably get us more voters, but we don't want quantity at the expense of quality, and I wouldn't be surprised if this caused some players to spam vote Yes/No answers.
It's possible the fraud alert affected the purchase. Submit a ticket via the Refunds page - https://support.runescape.com/hc/en-gb/articles/205981571-Refunds
The support team will help you identify what is wrong, and you'll be able to get your purchase (or a refund, if that's what you want).
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