JagexSween

This stream is on a 5 minute delay - we unpaused the game seconds after the pause occurred, and play was well underway by the time our stream caught up.

The multitude of deaths led to the failsafe being triggered. This failsafe was added after previous tournaments seeing masses of players leaving the game in a short period of time. It's hard to pinpoint exactly what the amount of players dying v time elapsed should be.

Genuine question, what more could we do to help with this? On mobile's beta release it was very easy to lose stuff in this manner, so we made the icon more prominent and changed the inventory to glow red. That, coupled with drop warnings, seemed like it should be enough.

Real sorry for your loss of progress - have you any other ideas we could implement, stopping shy of us asking for any confirmation with any drop?

You wouldn't have lost the name and progress, I'd say it's very, very likely that you're logging into the wrong account.

You can get help here: https://support.runescape.com/hc/en-gb/articles/206811825-Forgotten-login

If your account was banned whilst hijacked then we'll unban it, nice and quickly. You can appeal the ban here: https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans

Membership subscriptions are automatically canceled on banned accounts, so I think it's likely that you've got an active subscription left on another account.

Visit ...

The Summer Finals run from 22nd June until 29th June. After that there'll be no Deadman event in the immediate future. We want to take time to assess its state and improve upon the content.

Yep, you'd keep the recurring sub. You will keep your current price as long as your membership doesn't lapse for a certain period (I think it's 14 days).

Nope, it's separate entirely. Like in my earlier comment you could buy the Summer Special and request a refund for the 'normal' 3 months of membership you have (assuming you haven't used most of it).

You don't have to wait - membership always stacks. You could buy the Summer Special and then you'll have four months of membership, meaning that it won't automatically renew for another four months.

If cash is tight then here's what I'd do. I'd buy the Summer Special, and then ask for a refund for the month that just automatically renewed.

This support page will allow you to submit a forgotten login ticket: https://support.runescape.com/hc/en-gb/articles/360001552065-Can-t-log-in-

Hit 'no' both times when asked.

That's an official RuneScape email, but email spoofing is a thing, unfortunately.

Chances are that the email you received is a phishing email.

In terms of finding out what accounts you have linked to an email, you can receive an email which will list the logins for accounts linked to an email through this channel.

You can submit a ticket here: https://support.runescape.com/hc/en-gb/articles/360000937037-Transfer-Bonds

It asks where your bonds are, hit RuneScape (RS3) if that's where you think you bought them. Then follow the instructions (open them in your bonds pouch in RS3, and then submit a ticket by hitting 'Transfer My Bonds').

Some bans are appealable (you can see the list on the support article) via https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans.

There's a refunds page here: https://support.runescape.com/hc/en-gb/articles/205981571-Refunds.

Five days sounds unusual, typically it's three days (72 hours) before the membership is due to expire.

Submit a ticket via the link I gave you, it's easily resolved.

There's no harm in asking the Support team, I'm unsure whether they'd accommodate it since you technically used the bond (but not the membership).

Try this route: https://support.runescape.com/hc/en-gb/articles/360000982997. It's for refunds, which is pretty accurate since you want the bond refunded.

Be as clear and concise as possible (you want the membership removed and the bond replaced).

Yep, here is the refund support page: https://support.runescape.com/hc/en-gb/articles/360000982997

No public ETA just yet. It'll be blogged and polled before release, though!

Availability is also a factor to consider - we even toyed with producing a Mat K montage video. There's no sweeping under the rug. The first thing a player sees when they log in on a Thursday is a link to the newspost, we chose to include Mat's message in the game update newspost to ensure it'll get more eyes. A game update newspost (linked to in-game) typically sees 4/5x the amount of views as another newspost.