JagexSween

JagexSween



12 Apr

Comment

We've spoken about this before on Q&As - it'd probably get us more voters, but we don't want quantity at the expense of quality, and I wouldn't be surprised if this caused some players to spam vote Yes/No answers.


10 Apr

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It's possible the fraud alert affected the purchase. Submit a ticket via the Refunds page - https://support.runescape.com/hc/en-gb/articles/205981571-Refunds

The support team will help you identify what is wrong, and you'll be able to get your purchase (or a refund, if that's what you want).

Comment

Originally posted by BasicFail

Thanks, that makes a lot more sense.

One more thing if you don't mind. How do you know that the desired password was the current password?

The reason I ask is because that implies that Jagex stores our passwords in plaintext. I'm hoping that is not the case. Therefore I'm assuming that you've looked at when the password was changed and other available data. Then based on that you came to this conclusion. Correct?

It's just an assumption, I could be wrong. I looked at the context available (phishing ticket replies). We do not have plaintext passwords.

Comment

Originally posted by BasicFail

Huh? How was he able to play today, if the hijacker changed the details back in January?

It looks as though he was phished back in January. Believing he was talking to Jagex Support he provided the hijacker with a desired password.

Comment

Your account was hijacked back in January, seemingly via the creation email being compromised. The hijacker looks to have set their own email in that time, which is why you aren't getting the recovery emails.

https://support.runescape.com/hc/en-gb/articles/207217595-Hijacked-account

  • Recovery request
  • Enter your login email
  • It'll say an email has been sent. You don't have access to the email, so click "I don't have access to that email address"
  • Submit an Account Recovery form

For more context for the hijacking back in January. You had submitted multiple ...

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Comment

It could be that another email was used to link to the login, or it could be something as harmless as a typo.

Submit a Forgotten Login support ticket:

https://support.runescape.com/hc/en-gb/articles/360001552065

The route is:

  • Still Stuck?
  • No (you don't know your login email).
  • No (you don't have access to your registered email).
  • Maybe we can help.

08 Apr

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We know how annoying this is, we're encountering the same issues when personally playing on mobile ourselves (not me, though, got an Android...). It's being worked on - the last I heard was that it was set to be fixed with Thursday's update.

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Morytania-locked UIM = Ultra Instinct?


06 Apr

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We've discussed similar ideas before, whether it's the entire tournament or just the final stages. I just don't think there's any getting around the fact that clans would make new accounts to ensure they're on the same team, or they would grief their teammates purposefully (running into barrage piles etc).

I think this would work if we had the same amount of interest in playing as the earlier Deadman tournaments, but at the moment it'd be difficult to get right because of the reasons above.

Happy to be convinced otherwise, and it could certainly form part of the overhaul we mentioned in yesterday's post.

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And so it is forbidden, this is an abomination in the house of Saradomin


05 Apr

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Originally posted by VaccinesGiveUAutism

Not everyone from the top 256 will be able to show up. I suggest putting those who died earlier than the top 256 on a waitlist to join the redone 1v1s. For example, the last player to die at gdz before the 1v1s would have highest priority to fill the empty spots from gdz, then next priority would be the second to last to die, etc. We're gonna see a lot of bye rounds if there isn't people to fill the spots of those who can't attend the redo.

It's a valid point that some players might not be able to attend, but adding another layer of uncertainty with the advent of a brand new priority/wait list mechanic isn't something we're keen to do. We'd sooner invite more people to the fog/final two area stage.

Comment

Originally posted by FreddoRS

If you have the logs and its possible inviting the final 512 instead would only add one extra round and could be seen as more fair

Increasing the 1v1s to 512 would be a considerable undertaking.

It would be possible to invite 512 and have another fog stage.

Comment

Originally posted by Madkillerr

Will the recent qa be put on youtube?

Went up like a minute ago or so!

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Originally posted by shrewynd

Hey Sween, will the permanent deadman server also share the same fate?

It'll remain open, but I expect it'll remain untouched until we do determine what we'd like to do with Deadman/PvP.

Comment

Originally posted by savagepost3r

Im not 100% sure on the details but to my understanding when you paused after the 128 from fally got gassed there were still more than 128 in the GDZ zone alive. Obviously the pause got abused to take out all high levels from the smaller clans who could have also won, so if you just take the last 128 remaining after the pause that would be unfair.

I think you should probably manually check the remaining players and remove low level bolt raggers and put all high levels with good gear into the 1v1s.

Otherwise you pretty much just hand money to the same clan that already benefited from the bug/pause again.

I'll make sure we keep all that in mind when it comes to inviting the players. Appreciate the input.

Comment

Originally posted by savagepost3r

The final 256 players from Saturday's event will be re-invited to compete.

128 from each location or how will this be decided? The GDZ ending zone was also a shitshow with the bigger clan using the pause and instant unpause to take out any high level player in the area

As it stands I believe it'll be the final 128 from each location, but the GDZ ending zone is something to consider. We'll have a think about how we'd like to tackle that.


04 Apr

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Nothing immediately visible our side, is anybody still having any issue?

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Using this to reply to both the OP and a comment you mentioned Facebook in.

  1. I'll start with the Facebook thing- even though your Facebook email and OSRS email might be the same, we don't know that. We don't know what your Facebook login credentials are, it's not how account linking works when you use social platform logins. Rather than the system saying "Oh, it's ***@***.com's Facebook account" it says "This is Facebook account xyz". You've essentially just created a brand new Old School account using your Facebook.
  2. The actual issue with your email. Without seeing your account I'm unsure why it was locked, but it's clear you have access to the email, so you can simply unlock it by following these instructions: ...
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