Jagex_Weath

Looks as though the ban has already expired :)

That will be a permanent ban yes. I can only recommend playing on accounts that you've created in the future. That way you know that they haven't come from dodgy people in the past.

Yep

It looks as though the account was banned because it was bought from a gold farmer

I've just registered his new email on the account so he should receive an email from us shortly. It looks like his old email address was compromised and they used that to recover the account/disable authenticator

Your account was hijacked and used as an LMS bot. You need to change your password immediately and I'd strongly recommend adding authenticator to your account.

If you encounter this situation in the future, you'd be best off appealing the ban through our ban appeal system, found here

My Twitter is not a support Twitter and honestly I'd rather not have people messaging me all day and night asking me to check things for them.

The amount of interactive support that we provide as a company definitely needs to improve but, most of the time, people can get the help they need through our website. They just aren't happy with the response they got or the time they're having to wait for a response. Filtering out the spam to get to the real people that need help is one of the bigger challenges that the support team needs to overcome.

We do offer the ability to appeal mute offences through the offences section of your account management page and I can see that you did appeal it in May of last year. Your appeal was manually denied by a JMod and you were sent an inbox message explaining the Support Team's decision (which you've read).

You also received a temporary warning mute to stop your disruptive behaviour on the 11th of February (which included another inbox message) but you continued to break the rules with very toxic behaviour.

Some staff, like myself, have a quality filter on Twitter notifications. This is to avoid spam tweets that come in quite regularly which is why the tweets may have been missed. I can appreciate that it would be frustrating to not receive a reply from me but there were plenty of opportunities for you to resolve this through the official channels.

I usually try and find the main where possible but obviously some gold farmers don't really have a 'main' so I'll just follow it to where all the items/gold are being stored (if I can)

Thanks, I've banned the mule account that they were trading and will investigate how the bots made it past the trade restrictions :)

It's just you

I'd rather avoid any content that might also annoy legitimate players. However, if we are unable to reduce the numbers through faster banning, then we can consider other options in content.

There are no plans currently because the engine team's very limited resource is being used elsewhere. However, priorities can change and I'll be continuing to request improvements (and more access to make improvements myself) at every opportunity!

Still banning Zulrah bots every day. Unfortunately they seem to have a good supply of hijacked accounts to use and quite a few of them get unbanned through ban appeal, only to go straight back to botting it.

A lot of the high kill count ones will be hand played gold farmers, which are a huge pain to deal with because the systems for doing so are very old and very bad.

It looks as though the accounts in the screenshot were banned a week ago so there isn't too much that can be done with them now. This was 1 day after the trade restrictions were put in place and we've been collecting a lot of data on the remaining F2P bots since then. It looks as though the restrictions have had a really positive impact so far and the price of commonly botted items are largely going up quite dramatically.

I will continue to adjust our systems to try and pick up the remaining bots and, as always, the best way to flag this kind of activity to us is reporting it in-game.

With the new restrictions, you need to meet all the requirements, not just the quest points

Hand played gold farmers are a massive problem

We need tighter restrictions on account creation to prevent (or at least slow) the mass creation of accounts. This would include mandatory email verification and limiting of email domains that you can use.

I would like better trade restrictions for new accounts. This is something that I'm currently planning but I'd like to find a good balance so that we don't put off new legitimate players.

Ideally we would also get a lot of improvements to the tools that are required to combat the hand played gold farmers, as the current ones weren't designed with that in mind and simply aren't up to the task.

You didn't need to because you could bot to 200m hunter without getting banned

We ban them at a much, much faster rate than we did back then.