Jagex_Weath

Jagex_Weath



13 Jun

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I've secured the account for you. I can see that you've submitted a recovery for it and this should be granted in a short while by our support mods.

Unfortunately, it looks as though the email that you had registered on the account is not as secure as you had hoped. The hijacker used this email to recover your account (rather than going through the manual recovery system). I recommend taking some time to secure your email and/or create a new one that is not affiliated with anything other than your OSRS account. I'd also recommend checking the email on a website such as haveibeenpwned, to try and identify how it was leaked.

I've begun the process of tracking any wealth that was taken from the account. I'll ban any hijacking/real world trading accounts that have received or sold the wealth. I have also made the anti-hijacking team aware of your account so they can fully investigate the person responsible for the hijacking.


28 Mar

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Originally posted by diregna

If OP got phished by clicking on suspicious link like you mentioned wouldn't that explain how they had his login info?

Yep that's what I mean by unknowingly giving them his login info

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Originally posted by He_Ma_Vi

If your password database got hacked do you think it would be proper for journalists to say "Jagex gave the malicious party their database"?

If our password dadabase was accessed by someone who has the admin username and password, it would be a fair statement that someone gave it away somehow

If someone hacked into your systems and gained access to a database would it be fair and proper to say "Jagex gave the malicious party their database"?

That question was neither convoluted nor complicated, and the very fact that you tried to skirt around it demonstrates that you know damn well it's unfair and improper to say "give" without evidence of intent.

If you have evidence to demonstrate intent then that's fine. But don't pretend it's not needed.

No but it would be fair to say that the "hacker" was given the password if they used it to access the database

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Originally posted by kmcgurty1

Not to pile onto the shit you're dealing with already, but I certainly hope that's not a possibility (plaintext passwords).

I genuinely have 0 knowledge of how they're stored or secured so wouldn't even be able to guess

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Originally posted by He_Ma_Vi

If your password database got hacked do you think it would be proper for journalists to say "Jagex gave the malicious party their database"? How do you reconcile the use of the word "give" with the use of the word "hijacker"? Which is it?

Do you have some credible proof that there was intent involved?

Saying libelous shit is probably not in your employee handbook.

You can unwillingly or unknowingly give something away, I haven't at any point said that the account owner did so with the intent of allowing third party access. If our password dadabase was accessed by someone who has the admin username and password, it would be a fair statement that someone gave it away somehow

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Originally posted by Shaharlazaad

How is it that you know that? Why should we trust you saying he did when Cigarscape is saying he didn't?

If you'd like to avoid this he-said-she-said nonsense post up some proof mate.

The hijacker logged into the account without changing the password so whether OP did it knowingly or not, he did give out his login info

There's no proof I can post without giving out sensitive information

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Originally posted by Sinternet

"Hijacked through his own doing?" What do you mean by that, and how is that determined?

He gave the hijacker his username and password

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Originally posted by [deleted]

Show me this evidence you have. I am telling you- this is not me. You have me confused with someone else :-(

Here's some of the evidence from your in-game chat logs:

WHAT?

GUESS IT COULD BE

LOL IDK HOW MUCH TO ASK FOR IM DOWN 45MIL ATM SO IDK MAKE OFFERR=-P

SOUNDS FAIR

REAL LIFE NAME TO BTW=-P

NOPE NEVER BEEN ASKED

COMPLIMENTS BUT NEVER BEEN ASK

OK SO BUY A BOND THEN WHAT

K BRB

OK MIND SHOWING THE 200M?

NEVER SEEN MORE THAN 60M

NOPE

ok

redeen convert or what

says i gotta log out lol

ok got it

ok

ok trade

is there scam involving names?

said pay 200m for my name and gave me bond

xferred to 126 then to there lvl 58...

she wants urs says 1b

lol

u hear?

800m for urs

is what shes offering she says

she says name any price.

if i get paid and show you its legit..would you do it?

yah i think its scam idk

shes asked me to buy bonds.. etc no delivery

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None of them were hijacked through the recovery system.

Advice I'd give for your long lost account would be to supply as much info as possible. Giving us a rough creation date and location really helps too for long time dormant accounts like that

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Just to clarify, we have a policy of not returning names to accounts where the player has been hijacked through their own doing. This is to prevent people from faking hijackings in order to sell names and then recover them at a later date.

The lack of Authenticator is relevant in this case because the name was changed from within the game. It also helps to highlight that OP had not taken advantage of the security advice and systems that we have in place

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Hey, I've sent an inbox message to your RuneScape account.

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Hey, I've sent an inbox message to your RuneScape account

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Hey, I've sent an inbox message to your RuneScape account.

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That name hasn't changed accounts for years.


20 Mar

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Originally posted by WhiskeyWolf

Sincere question, would a VPN explain certain drastic location changes or can you guys see through that? I have been curious of that since I started using one due to my work and new geographic location.

It could make it appear as though you have drastically changed locations but we wouldn't use that alone to conclude that you're not the account owner.

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Originally posted by krazeykev

But don't you find it strange how according to your own words, the OP is not the original owner and that the original owner now ( or did ) have the account back. If it was in the hands of the owner in your eyes, why would wealth be moved? Because the recovery system is flawed or because there is something more going on?

Possibly because the original owner wanted the wealth but had no interest in keeping the account.

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Originally posted by brodaki

So, for a second time, you're going to lock an account just for me to unlock it?

This is all really interesting though, thank you for being more transparent on what information you were given in the initial recovery appeal, because it sounds to me like my information was entirely compromised, more than I even thought. The hacker's geo-location or whatever, whether it's spoofed or not, he was not the account creator. Because that is me. This is not a case of an account seller then recovering the account.

A for the whole 5000 mile thing, I have been upfront with this the entire time. For all intents and purposes, I live in two different countries and travel back frequently. And I live for the most parts, in the US with my brother, who I pk with on occasion. After sending in the recovery appeal from the UK, and seeing in my email that it was successful, I immediately hit up my brother and told him to get on my account and let me know if the untradeables were dropped...

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I followed all the wealth that left the account and none of it has been sold.

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Originally posted by treesprite82

It's good that you've provided the information the decision is based off of this time, looks better than just a plain doubling-down.

but has now been convinced not to keep it

So before handing it over to OP, the friend recovered the account from themself? Why would they need to do that?

I'm still concerned that you might have just given the account back to a hacker, given OP's story from the first post seems more consistent with the given information than your guess (supposed-owner/hacker went to Uni with OP, so will have a close geolocation match, whereas OP moved to America. OP claimed they'd be in UK where the account was created from Sat to Tue, so the 5000 mile movements were already completely expected in advance)

Obviously only OP and/or the creator would know the answer as to why they recovered it again, rather than just registering OP's email back on the account. I can only speculate that it was an attempt to make it appear as though the OP was the one recovering the account from the original location.

The IP address for both this recovery and the first one that started this chain of events are identical and the OP is the last one to log into the account. If we had indeed given it to a hijacker, I'm not sure how the OP would have managed to regain access to the account.

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Originally posted by Noxidx

So you've locked it again? Why didn't you just do that in the first place so OP or the accounts creator wouldn't have lost their bank?

Because the account creator was in control of the account

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I've seen quite a few comments in this thread (and the last one) from people who are both confused as to what happened with this account and concerned that they might find themselves in a similar situation in the future. I'd like to hopefully ease some of those concerns by providing a timeline of what happened with the account and some limited details that will hopefully explain why I came to the conclusion that the account was not hijacked.

At the start of the month, we granted a password recovery for the account. This recovery contained very strong information, such as passwords, contact information and a good geo-location match with the account creation.

After reading OP's first post, I looked at the account and noticed that, on the day that OP first appeared on the account:

  • The login location moved 5,000 miles in 10 minutes
  • A new email was set on the account
  • A new password was set on the account

I then check...

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