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WHAT A HOOT!
New Epic Troop: Totec
Totec will be available this week for 400 Glory in the shop as well as in Event Chests, and will appear in Glory, Gem, and Guild chests in 3-4 weeks’ time.
... Read more
Hey!
I have passed this feedback on, as the sunglasses are not as obvious as the Elf hat for example.So having a little tooltip or news in game would help explain.
But the sunglasses currently are the Summer Skulls! 
@cognificent can you please send through a ticket to Support as soon as possible, making sure to include your invite code and we can get this looked into!
Jeto (she/they) - Support Human 
Hey just jumping in here again.
If anyone is still experiencing this, as a precaution (if you haven’t already) go into your in-game Settings > Graphics and download all assets again.
Normally this would affect the battle loading screen as opposed to the Victory screen, but worth checking off just in case!
Also would affect some devices compared to others if you are playing across two, as one may not have certain assets the other has downloaded.
Hey all,
The team is working on getting a hotfix out for this so it is resolved before the next update, but I do not have an ETA at this stage.
Hey!
Passed this on to the team this morning 
Looking at getting a fix out for this as soon as we can.
Jeto (she/they) - Support Human
Hey all,
After confirming with the team, split screen is not a feature we have built into Gems of War.
Split screen often being dependent on your device’s capabilities and what options are currently in that version of Unity. Most likely the case for those reporting in this thread is that with the 6.3 update, there has been an update also within Unity that has caused the changes players are experiencing.
We’re checking if that is the case and if that is something we have the ability to change, as normally this is not something we have direct control over.
Once I get any more information, I’ll share it in this thread.
Hey all,
Thanks for sharing your reports!
The team have found the issue and is working on a fix!
Hey all,
Currently keeping an eye on this one, to see if it is linked to an influx of people jumping on as there were some degraded performance warnings the past couple of days since the update was released or if it is something else!
Jeto (she/they) - Support Human
Hey!
This was also reported in the 6.3 patch notes and we had some follow up questions.
... Read moreFollow up question from the team, when was the last time you reinstalled Gems of War?
Both for those who aren’t getting notifications and for those who are… just as a precaution if there is any link there
Thanks!
If anyone else jumps in experiencing the same, as long as your device is included I can add them to my report!
Also if you are still receiving these notifications on an android device (@sls) please also include your device
Cross sharing this here too just in case! Breakdown of the Alex Pet bonus using my own goes as follows;
The bonus turns are applied to the base starting turns and do not stack on top of each other after each major level.
Hey all,
Just to share a maybe more detailed breakdown of the Alex bonus using my own Alex pet goes as follows;
The bonus turns are applied to the base starting turns and do not stack on top of each other after each major level.
If anyone else is noticing they are no longer working and haven’t already listed what device you are on can you add it to your comment
So we can investigate where the issue may be.
Also confirming, that everyone has already checked their device settings just in case something has reset.
Jeto (she/they) - Support Human
Thanks for the separate thread @gary_dils
Jeto (she/they) - Support Human
Grabbed this one from the patch notes thread!
But thank you for creating it’s own bug report, sometimes things get lost in patch notes comments.
Jeto (she/they) - Support Human
Update: Team just fixed this up, should appear in game shortly!
Moved your new thread @awryan again into this existing one, so no information is missed by creating various new threads