Kafka

Things should be mostly smoothed out now. Any lingering lag issues will resolve themselves shortly as time passes.

Sorry everyone!!!

I can see people in Xbox and Playstation chat finding it as well.

Yes over and above!

It is smoothing out now, it’s just taking time.

I believe this is fixed now and you can play the Deep Delve for Fang Moor.

We understand there are currently performance issues with the game servers which the team are currently working on as well which may make it difficult to play.

If you still have issues playing the Deep Delve for Fang Moor please let us know here.
(Ouitside of the server issues)

I know it’s not, I’m adding info as I get it
Sorry

Someone is looking into this right now.

Hey all,

Unfortunately the Deep Delve for Fang Moor won’t be playable after 7am GMT today.

The team are currently working on this issue.

We’re very sorry for the incovenience!

Sorry for how long it took to get confirmation on this:

The Vault event will be held next weekend (weekend of the 11th)

Moved posts to the correct existing thread in the feedback section as they weren’t related to this thread.

3 posts were merged into an existing topic: As Requested by a Dev: A Thread about Devs’ Actions/Inactions

Hi folks,

Some of you may have noticed a new name showing up in Support tickets and around the place so it’s time we introduced them!

@Bramble is our new CX Human!
We’re so excited to have Bramble on the CX Team as someone with a passion for games, game dev and community! and just generally a super chill and fun person to work with.

You’ll see them start answering and helping out with the Bug Reports here on the Gems of War forum and as time goes on and they learn the ropes they’ll get more and more involved

Please help us welcome them to our passionate Gems of War community.

...

Moved this to the Game chat section of the forum for now as this was an intentional change we communicated across multiple channels.

The Maps will be getting added back to the Spell but we have no ETA on that right now.

Thanks to the recent posts in this thread and ticket we discovered a bug where the lock icon isn’t displaying on unowned Weapons so it’s not very obvious between what’s owned and not at the moment.

Sorry about that! It’s been reported to the team so hopefully that can be fixed soon.

Yeah, I’ve confirmed this is intended. We give the stores the prices and then they do what they need to from their end to it based on exchange rates they’re using etc. so there will be slight variations between the stores.

The only way to avoid variations on the same server would be to not allow cross play, but we want our GooglePlay, Amazon, App Store and Steam players to be able to play together at their PCs and on mobile on the go and we know the community want crossplay so we have to work with the existing store systems and ToS, agreements etc.

Thank you so much for the video it makes things a lot easier!
I’ve passed this onto the team to investigate

Linking my reply from a feedback thread about this here as it seems like the most relevant way to respond to this thread also:

Sorry everyone, we’ve tried several fixes but none seem to have fixed it. We also don’t seem to be able to reproduce the issue on any of our devices, so we are basically testing a fix, checking in with you folks and others who have reported it, testing another fix, checking in again etc.

We’ve been looking for patterns with the affected players but have found no patterns:

• Device models
• Android versions
• Region (although if region had anything to do with it the fixes we tried and the troubleshooting we’ve asked you all to do definitely would have fixed this issue already)

Basically, we’re trying a bunch of stuff and looking for clues as to what on earth is causing it from what you’re all sharing with us.

If we have any significant updates we will let you know, but we have been actively working on this and trying different things to no avail so far ...

I’ve contacted the team responsible for the in app purchases in the stores to see what’s up.

Again though, the exchange rate as far as I know is set and changed by the store itself for all games at the same time when the store wants to update it. There will sometimes be slight variations in prices based on this and also based on where they’re getting their exchange rate information etc.

Disclaimer: I’m not an expert on the details on this, I have never been part of a team responsible for setting the prices or needing to understand the exact details of how every store sets their exchange rates etc.

I just know it’s related to the exchange rates and prices do vary across stores/regions based on that.

I’ve pinged the team to ask bout this.

Different stores have different fees and use different exchange rates. I can bring this up with the team though just in case but these are the 2 reasons for different prices 99% of the time.

I would have to confirm but I would think the value for Weapon Flash Offers would adjust automatically based on price and rounding and not be something a human enters into the offer data.