Kafka

No new info about the Vault event sorry, just flying by at 7:50pm to check on things again before heading off for the day.

Nope! You’re still stuck with us sorry! Due to the new years holidays and sick leave and such we went from taking turns spending a week each on the ...

I’ve moved this thread to feedback so it doesn’t get lost (it was in the “uncategorised” list) - I also changed the title. Please don’t write to support about this. We can’t do anything with support tickets that have feedback in them other than what we are already doing on the forum - which is passing the feedback on. But the added downside to receiving feedback support tickets is that they take time away from helping players with account and technical issues.

I hear ya out here loud and clear.
I have given the feedback, I’ve been told it’s not bugged.
I also tested this again yesterday myself.

If you want my results:

7x Amethialas
2x Emeraldrin
1x Garnetaerlin
3x Rubirath
3x Sapphirax
1x Topasarth

Given I’ve been told this isn’t bugged, I will focus more on the fact it FEELS streaky and unfair and leaves a bad taste in the mouth, when I’m sharing this with the team to see if anything more can be done from that angle.

Just following up as it’s been awhile since I replied.

I’m sorry my messages came across in a “hostile” way, it really wasn’t my intention. Text can be difficult to convey tone and intention and with stress levels already running high in this thread due to the issue at hand can make communication a bit more difficult.

I asked for an update on the Vault event today and I’m hoping to have one before the weekend - I will keep poking!

Please keep the thread civil, unfortunately there had to be a couple of bans and several posts deleted due to swearing and insults. Also just a reminder that constructive criticism of anything is ok but targetting individuals whether they be players or staff (we’re all people right?) isn’t ok. Not only is it not pleasant to be on the receiving end, it gives the idea that it’s ok to behave like that towards anyone at any time they post and makes the forum a hostile environment for anyone who was thinking about joining. We want anyone to...

If you’ve gone and pulled unannounced information from unfinalised game data you’re basically asking me to address something that isn’t going to happen, it may as well not exist.

I could write anything in the schedule and it won’t mean anything until we announce it as finished. I could write absolutely ridiculous stuff in there and it would mean nothing.

It’s exactly like complaining unannounced Troops aren’t balanced or they’re using the same Troop art as an existing Troop - because they’re not finished or announced.

There was not going to be a Vault event in january at all, now there is going to be one between now and when the next one IS actually scheduled so it is an extra Vault event.

If you’re someone who goes looking for unfinished spoilers you need to take it with a grain of salt because nothing you find in the unannounced game data is set in stone until we announce it is. So it’s a bit weird to complain about it.

Of course, if you want to ...

There wasn’t going to be a Vault event in January.

Now there is, so yes, this is an extra Vault Event.

Update:

We’ll be running an extra Vault Event weekend once the Kingdom Pass has finished.

This way everyone can play with their usual play time but get the extra Rewards during the event that otherwise wouldn’t have happened.

It also means you’ll get an assortment of rewards from the Gnomes in amounts more respective of your individual play time rather than us sending out just the compensation based on average free Gems earnt per day, which is much lower for some players and much higher for others.

So it’s 200 Gems for banned players, 50 Gems global comp, and an extra Vault weekend.

Date is still to be advised, we will announce it through the blog like the regularly scheduled events.

Also, we hear your feedback about our global compensation not just for this issue but for previous issues as well and we will be reviewing our compensation policy for more widespread issues and updating them following this.

Hey folks, Monday here, no further info yet sorry.

There’s been at least a couple of really good posts here, particularly by @Kezef who has done a great job of articulating part of the situation.

@Fourdottwoone and @Cronus were talking about new thresholds implemented for Treasure Maps causing these bans and asked for confirmation.

Treasure Hunt and Treasure Map detectio...

I’ve passed the extra feedback about comp on @Cronus but due to not being able to synch with the people I need to now until after the weekend I won’t have any new info til next week.

@icy I’ll set a reminder to go off on Monday to ask about that as I couldn’t find the info I needed to answer. (It’s after 7pm here so I’m the only one still at work).

all good @WishKiller I just can’t let the s...

I don’t have any info on that that hasn’t already been shared and it’s off topic for this thread.

No more swearing.

I’m not stressed (surprisingly), this is how I always talk =/

I read everything you said I just want to mention so everyone knows, your Ring of Wonder should have been suspended and restarted when you were unbanned - if you’re missing days ping me your invite code so I can make sure that worked as intended and so we can correct it for everyone with one if not. Thanks!

Also if you earn 18M gold in that period that is not equal to 60K Gems.
Because you wouldn’t have spent those Gems on all that Gold, Gold has different uses to Gems.
You wouldn’t have earned 60K Gems.
You can buy Gold with Gems but in terms of compensation they’re not equally exchangable the way you suggested.

compensating 60K gems to all the banned players or even to one player for this would probably stuff up the leaderboards for 6 months and every now and then for years we’d still have random leaderboard unfairness when anyone with the 60K gems dropped them randomly on an event. You wouldn’t have been able to do that if you’d not been banned.

...

I have no motivating factors to want to short you, I’m not happy this happened, no one is.
I don’t care if you get given 10,000 Gems and a month long Vault event as long as I have a full time job still at the end of it employment is my motivation to assist you folks (I mean apart from the fact I care too).

It sometimes is a negotiation - because injecting Gems into the economy can mess up the game health. I know I know what you’re going to say- so does incorrectly autobanning players - but both can be true at the same time.

I’ve told the team and checked a couple of accounts about the amount of free gems per day you folks were talking about.

I do care, so do the team - I willll get back to you all about the feedback you’ve given but because of time differences and such it won’t be until next wee...

I don’t have an ETA yet sorry. Will let you know once I know more.

I’m passing the feedback about the compensation on.

Update:

We’ve found 3 players who were missed in the original bug so we’re fixing them up now.

@ToeKnee0 the bans aren’t instant, we’ve found you were detected 7 minutes after we ran the code to unban all the affected players.

The devs are going through now and extending the timeframe to make sure anyone who was detected due to the bug is unbanned or doesn’t get banned if their ban hasn’t already been actioned.

We’ll return all your Trophies, Campaign and event progress as soon as we can.

I’m looking into this now.

They don’t interfere with gameplay or the game data.
Kudos to anyone running external tools to optimise their guild performance that DON’T touch the game. I also use calculators and spreadsheets and external communication tools like discord to play some of my games - if it doesn’t touch the game it’s all fine.

The issue is with any tools that modify the actual game itself to gain an advantage.

A side effect of having an autoplay feature is that players who are just wanting to save some time/effort but still achieve things in game can now use the game as designed to do that in a balanced way that won’t negatively impact other players or put them at an unfair advantage. It’s not the reason we i...

I’m still waiting to hear about it.