Kafka

We don’t ban without context. If someone feels they have been banned out of context they can submit a ban appeal for it to be reviewed.

@CrispPurpose876 I’ll check out your channel and reach out

Regarding the Vault events, they’ll be announced in the blogs as usual.

This is off topic for this thread so I’ll just say this. I don’t know where you got the idea we’re just searching for words to ban for without any context because that’s not the case. No one is getting banned for talking about loofahs, they’re getting banned for using slurs in context. Or spamming slurs then claiming it’s a loofah to troll people. If it were actually a conversation ...

Oh yeah for non-staff members the way to go is to use the flagging system - there’s a flag button at the bottom of every post if you click the ‘…’. Then staff get a big red blip on their screen that something needs attention, also if enough community members flag something, the community “self-moderates” ie. the community can hide posts that break forum guidelines.

We have different levels of oversight on support as with all our teams so multiple people handle it.

As with any job staff have supervisors.

It rarely escalates but it has in the past and if those users are around they could atest to having spoken to my manager as well.

Then the correct way to report it is by contacting support privately where their manager can address the complaint, not by blasting it in a public forum where the rules state call outs aren’t allowed.

I’ve deleted the post because it’s a repost of the thing that broke forum rules and caused the last suspension.

To be clear - providing feedback about policies, procedures and about communication etc is fine in the feedback section.

Calling out specific forum users (which includes specific staff members) is against the rules and always has been against the rules. This has not changed. We’ve spoken about it at length in the past.

Basically if your feedback is about a problem it’s ok. The second it becomes about a person you’re breaking forum rules.

If you have an issue with a specific staff member, contact support and a manager will review your complaint. This is something I have also repeatedly communicated over the years both publicly on the forum and privately and directly with users. This is the only appropriate channel to make such complaints.

Upon reading the thread I’m locking it - it got too specific, it also became more of a ban appeal than general feedback about the community guidelines, ban procedures and policies and then there were complaints about moderating homophobic language and a reference to the holocaust - 2 things we absolutely don’t accommodate in our community and are absolutely not up for debate.

If you see someone say something in chat you think breaks community guidelines and it makes you uncomfortable send in a report and it will be actioned appropriately if it did break community guidelines.

Sorry for the delay I’m waiting for more information, I just know it’s still being worked on.

I know which case you’re talking about and I’m going to review it later today. We’ve also had a request that a different staff member handle the ban appeals so we’re going to do that to give the player(s) involved peace of mind.

We don’t have auto banning based on player reports for the reason you outlined - it’s too easy for players to gang up on someone to get them banned - so we never implemented any bans to trigger based off player reports (not for chat and not for cheating).

I know other games do have auto chat bans based on player reports, so it is a standard practice in games, but for me, as long as we have a block button, I’d prefer to handle the chat manually. I don’t think our chat is so toxic we need an automated system to keep up with it and I hope we never hit a point where we do need that.

There’s only 2 ways I’m aware of for a player to be banned from chat currently:

1. Spamming swear words will trigger an autoban for maximum several min...

I’ve followed up with the team and a fix will be ready for this on Tuesday morning.

I mentioned the time just to give more context why the bug wasn’t being pounced on by everyone immediately last night when I saw the reports

I know you’ve all been incredibly patient so thank you

Hi everyone, I’ve reported this. It’s 2am here so I will poke the team harder in the morning when they’re awake.

The pet will be able to be awarded retroactively so we will get that sorted out soon.

I’m sorry for another bug, especially on the weekend.

Oh you’re right, I missed that, thanks @Fourdottwoone I’ll do some more digging

I checked with the team and she will appear in the next soulforge cycle.
She missed out on the last cycle due to her release timing.

I also asked if we’re planning on increasing the number of Troops available in the Soulforge each week due to the sheer number we have in game now so it’s taking longer for Troops to repeat back through the Soulforge and got a fairly positive response. I will follow up to see where we’re at with that and make sure it’s not fallen off the radar. I won’t have any immediate ETAs or promises I can make about it but I think it’s a reasonable request so

Unless I’m having soup brain everything has run on time according to the 2023 Roadmap we published so far? Yes, still on schedule. I don’t have further info to announce at this time.

Holiday event troops are available from chests 2-3 months after the event ends, like the Campaign content.

I do want to sort out a more solid chest release schedule we can share but it’s going to take some time to organise, you’ve beared with us so far so I appreciate it, thank you

Hey, sorry for the delayed reply on this, I went to double check for more info from the team and then I ended up leaving work early due to being sick and this thread slipped.

There is a possibility for this sort of offer that cancels itself out at the moment.

I’ve asked the team to put something in place to prevent this in future.
I don’t have an ETA right now but it’s on the list.

I apologise as I know it makes for some pointless clicks and an annoying pop up when you get an offer that doesn’t even do anything.

Sorry for the delayed reply, this will be changed in v6.9

Oh no this notorious bug is back from 2015 or so

Which armor did you have equipped @Gushismosu and which device were you playing the game on?

Just finalising which date he’ll be available in Chests AND spell fixed - they are likely to happen at the same time or at least in the same week. Once we have the date confirmed we’ll let you know.

Thanks I’ll also test it out in the morning before my meeting with the devs