Mayra

Mayra



16 Sep

Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell! And welcome to our forum.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review this matter.

Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell! And welcome to our forum.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review this matter.

Comment
    Mayra on Forums - Thread - Direct

Thanks for letting us know. We’ll keep this thread open to help other players that might face the issue.

In the meantime, another workaround we can suggest that might help is to play in Offline mode.

Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell! And welcome to our forum.

Thank you all for your reports. @ObiWanCelebi we updated your forum rank and you should now be able to share the video.

In the meantime, can everyone else share on which platform are you playing? (Steam, Game pass, etc.)

We await your reply. Thanks in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell! And welcome to our forum.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.

Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell! And welcome to our forum.

Thank you for your report. We updated your forum rank and you should now be able to share the video.

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings everyone,

Please submit a ticket to our Help Center with your FuncomID and our team will try to assist you with this issue.

Make sure to select “in-game purchase” as the reason type since it’s related to the new features of 3.0.

Thank you in advance.


15 Sep

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please read the following:

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Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please read the following:

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Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please read the following:

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Post
    Mayra on Forums - Thread - Direct

Greetings!

All the functionalities should be now active again and working as intended.

Please make sure to restart your game if the tabs still show as disabled on your session.

We appreciate your support and once more thank you for your patience.

Post
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Due to unexpected behavior, the following functionality will be paused as we work on a fix:

  • Battle Pass
  • Bazaar
  • Challenges
  • Crom coins purchases

We will update this thread once we have more news to share. Apologies for the short notice and thank you all for your patience.


13 Sep

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

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09 Sep

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Would you be able to record a short video to help us better understand the issue?

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please submit your bug report on the correct thread and with the provided template so we can better assist you.

Once you start a new post the template will show. Make sure t...

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Comment
    Mayra on Forums - Thread - Direct

Greetings @Scyberdruid,

At the moment we are working together with the platform holder to narrow down some issues we found.
Unfortunately, we still don’t have an ETA to share.

Once we have news we’ll update this announcement post.

Apologies for the inconvenience.

Comment
    Mayra on Forums - Thread - Direct

Hello,

In this case, can you send a ticket to our Help Center so we can investigate if there are any issues with your account?

Make sure to select “in-game purchase” as the issue type.

Thank you in advance. Have a great day!


08 Sep

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for tagging us. We are aware of this issue and it’s being worked on for a future patch.

Apologies for the inconvenience. And thank you for your ongoing support. :slight_smile:

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

We are currently investigating the issues on this server along with G-portal. Unfortunately, due to the 3.0 launch, all processes are taking longer than usual.

We will announce any news to the community once we know more or have a solution to this.
Thank you for understanding and for your continued patience.

Comment
    Mayra on Forums - Thread - Direct

Thank you for the files, we’ll ask the team to look into this.

Have a great day! :slight_smile: