Hey, sorry to bother you again - my ISP (WOW) is having another issue with Riot servers in Chicago/Dallas again. This has been ongoing for about 2 months now with no resolution from WOW.
I'm not sure what they changed, but this issue was resolved after i contacted you the last time.
Which location are you playing from as well?
We will need a traceroute to 192.207.0.1 to diagnose Valorant routing in NA.
its still high, getting 80ms consistently
The servers for PH are still in HK. There are a few submarine cable cuts still impacting the direct path (AAG is the system I think) which should be resolved in early May. I’ll look into it again and see what we can carry for them on our own links but this looks like they might be balancing some traffic out via alternate paths that aren’t as short. The AAG cable segment between HK and PH has had 5 separate faults over the past 7-9 months which have been blowing the restoration time out.
Hey, sorry to bother you again - my ISP (WOW) is having another issue with Riot servers in Chicago/Dallas again. This has been ongoing for about 2 months now with no resolution from WOW.
I'm not sure what they changed, but this issue was resolved after i contacted you the last time.
I would churn from them if you can. We used to have direct peering with them but they have been retracting their footprint the last couple of years. I’m not sure what their strategy is but they don’t seem to value quality of experience. I’ll reach out to them again but I’m not hopeful. What ping are you expecting to see here?
this has been happening to me too ever since 13.3. riot support made me do port forwarding in my router settings just to fix it.
league is the only game to have lag issues for me as well.
This has nothing to do with 13.3 and probably nothing to do with your home router. If you don’t post your ISP and location then we can’t cross check your report vs the data we gather from all users of your ISP.
Can you post some details on your isp and location? This sounds like congestion in their network but we can take a look. We post ping data at www.lagreport.com as well
hey bro its been 2 months how long does this take, i cant play on a 100ms ffs
If you’re still having problems it’s probably you. Have you contacted your ISP or Riot player support? Those would be good first steps.
u/RiotKorensky I currently have perma 90 ping being on PLDT, PH server.
You need to report this to PLDT. We have worked with ePLDT who do their enterprise side and they claim there is no issue. We connect to them directly in Manila. This is something in their environment we can’t get an answer on.
It’s Lebanon, like tiny dot south of syria which is south of turkey, London Madrid Paris and Frankfurt all have lower ping than Istanbul or Bahrain, though only Frankfurt stays stable all the game long, the rest have crazy ping spikes scattered throughout
Got it. It’s on our list. We have also taken into account we need to improve performance to Middle East for your area without making Europe perform worse which will require some design changes.
Why do you care? And tf is a random riot employee browsing Reddit gonna do for me, and yeah I don’t want people ik irl finding the threads where I talk about painting my nails and coming to hatecrime me sorry
I’m on the network engineering team at Riot, so not really random. We are working on some improvements in the Middle East region that will probably still take a few months to be finished. If it’s geographically closer for you then hopefully you will see some improvements.
The only server with worse ping than Bahrain is Tokyo lol, that ping is worse than Istanbul’s by 20, who’s got the third worse ping on my list, despite me being way closer geographically to both Istanbul and Bahrain than frankfurt, like quadruple the distance geographically
I like how you managed to answer me without actually answering. A+
I’m from there and there’s no servers here, Frankfurt ping is lower than Istanbul’s ping what you want me to do
What country are you in? What’s your ping to Bahrain like?
u/RiotKorensky May I know why I own the Prestige K/DA Kai'Sa skin, but I'm unable to select it? Happened during ARAM, it shows locked as if I didn't own the skin.
I can't help you with this - please log a player support ticket for any account problems and they will be able to assist you. https://support.riotgames.com/
There are some errors when routing packets in Vietnam, leading to some providers sending packets to Australia, some to HK.
Can you show me anywhere this is still happening? This was resolved within the first few hours of the servers going live.
I don't think they're in Hong Kong. I played a game and most of the packets go to AUS.
I'm pretty sure I know where they are. There was an initial routing issue where some providers were sending this IP space to Australia as these are old IP address blocks from the original OCE data center.
i need help isp pldt my ping used to be around 30 peak now its 80-90
You will need to report this to PLDT directly now. This is not due to the routing between our networks. We have advised them of this also.
Edit: I’ve asked them if they can provide me some sort of fault reference number so you can link your case to ours (and so other players can do the same).
My ping with Garena was reasonable at around 50ms. After migration my ping is 230ms. Anyone know what the deal is with that? Im on the Singapore 2 server. I live in Cambodia.
Which ISP are you on please?
Are you able to give a time window for "longer term improvement"? And is bringing single-digit latency back possible by then?
We will likely be doing optimization work in the region up until April. There should be announcements when we hit specific milestones like moving server locations into country. Stability is our primary focus right now as we have just made a lot of huge changes in a lot of places in a very short period of time. These routing problems are hard for us to find until we have live traffic and we solve each of them in a way that we hopefully don't need to make another change once the servers move into the country. We don't want players to go via HK from PH and back again once we have the in-country build done.
ISP: Royal Cable
Before migration: 40-50ms
After migration: 89 ms
I'll need a traceroute to 103.240.227.1 please if you're talking about PH. Otherwise - what region?
Thanks! Here's to hoping it's sooner rather than later.
Should be good as of about an hour ago.
ISP: Dasca (Local Cavite Internet services) Used to be 2-10ms now it's 260ms it upped by a landslide but it'll go down soon
Can you post / send me a traceroute to 103.240.227.1 if you know how to and also please report this to your ISP. They can get in touch with us by emailing [[email protected]](mailto:[email protected]) - I have not been able to find a contact there. Thanks.
devtrackers.gg
