RiotKorensky

Yes - hop 1 there is bad. You will probably hear them tell stories about how ICMP is de-prioritized but this looks like congestion or over-subscription on your access segment / last mile, assuming that the first hop you are seeing here is the PON ONU. They should be inspecting counters on your OLT for errors as part of triage here to make sure there's nothing specific to your drop that may be the cause.

Can confirm the stats for Verizon were not good but this was not the same problem. Looks like it was possibly an outage of some sort as the packet loss went through the roof. Going to be keeping an eye on it through evening peak again tonight to see what we can do. I'll try and wrangle some contacts at Verizon as well to see if we can find a better long term solution to this as well.

This is not the Verizon problem this thread is about. Please log a player support ticket at http://support.riotgames.com

I forgot Verizon don't want their customers being able to run traces so they effectively block them on their network edge.

I've been through some stats across multiple games and can see it's only impacting League and looks to be one of the two carriers we send traffic for Verizon to in Chicago. It might be trial and error on our part to see which of these two it is and making sweeping route policy changes late on a Sunday evening is not the best idea. We'll do some more digging and make some path adjustments tomorrow before peak. If it runs fine through peak, we've likely found the culprit. If it gets worse than we know to revert and go the other way.

EDIT 3: Update 25/1: Routing changes have proven effective and Verizon performance has looked stable for the past couple of nights now. If you are still experiencing any issues please log a player support ticket so they can get the right log data needed to triage this properly. If you're not a Verizon user, this is not the problem impacting you. Please log a player support ticket. There's kind of a recurring theme here. Logging player support tickets will help us help you when it comes to chronic network conditions, if it is something within our power to fix or work around. We also have a resource at www.lagreport.com that you can use to see if other people on your ISP have similar performance problems during different times of the day in different locations.

EDIT 2: Changes were made to routing this mo...

I see it. I can’t say anything about what the outcome will be yet. I am having conversations with the right folks internally to see what we can do. I can’t promise, announce or commit to anything but I can tell you that I’ve seen this and will advocate for a solution.

Hello - can you take a look now? Thanks

This doesn't help unless you mention which ISP you're using.

Which ISP in France? This doesn't really make a lot of sense as latency is the key metric on deciding which network path the client will use.

Ok - unfortunately they don't seem like a huge data source for us so you can either DM me your IP address ( google "what is my ip address") with the last digit replaced with XXX or you can raise a player support ticket.

The servers have multiple network options that get tested during match making. These spikes might be indicating an intermittent problem the test window misses. They are the same servers as they’ve always been and in the same locations - the client just tries to find the best path to them. Which ISP are you using and which city are you playing from? I’ll get the team to take a look.

Hop 3 and 4. Sorry but this is inside Telstra.

This should be fixed up as of about 6-7 hours ago.

I spoke with some engineers at RETN and they've got an equipment failure between Stockholm and Helsinki causing some traffic to be routed on another path. They're going to see what they can do for this specific case while they are waiting on replacement parts for the larger issue. I'm also reaching out to Elisa to see if they can carry this over to Stockholm on their own capacity as we connect there with their parent company and we send the traffic back to them on this path which is why you're seeing such a high ping value at the moment.

Thanks. They're sending this to RETN in Warsaw towards us. I'll see what we can do.

Thanks - I'll just take a poke around the stats and make sure we're not missing something that we can fix.

Which region are you in and what server location were you playing on? Thanks

Messages are open - chat requests are not for accounts <30 days age. Try to message me if you're on a new account or post the data here without your IP address.

If it’s still this way please DM me your ISP, location and IP address (Google what is my ip) along with a traceroute (tracert 162.249.72.1 from the command prompt). Thanks.

We did some digging and think we have corrected a problem that would have been kicking in towards Optus mainly around peak time. I need to stress if you're having issues like this, player support tickets help and if you're not getting satisfaction there, sending me a ticket number will help me chase it up from our side. Monitoring the entire Internet is not an exact science and while work on systems to get better at it constantly, having the support queues used to grab our attention to specific issues can help shine a light on things we are missing.