Roxx

The Yorn server is now opened in the South American region. We are continuing to monitor server populations and will continue adding new servers as needed.

Currently, going through support will be the best way to get this resolved

With the game’s launch, our goal is to get as many players into Arkesia and playing Lost Ark as quickly as possible. One of the ways we are doing this is to ensure server wait times are limited; this means that we will begin placing account limits on servers as wait times increase.

When an account limit is in place, new players will not be able to join the limited server or create characters there. If you already have a character on one of these servers, you will still be able to play and create additional characters for your Roster. These account limits will not be permanent, but will likely remain in place as long as they are needed to help regulate server queue times.

We understand that everyone wants to play with their friends and settling into your forever servers may take some time; please communicate with your play group to coordinate which server will work for everyone. We also want to recommend being cautious when it comes to redeeming your Founder’s Packs and...

Thanks, team is already on it

Lost Ark servers are online and ready for play!

We have found a fix for the missing characters and have pushed a new build configuration to Steam, so you’ll need to exit out of your client, update, and reload the game before you can play.

See you in Arkesia!!

Servers will remain down until we fully resolve outstanding issues – FYI, you will have to close out of your client and reopen it when things open back up again

Can confirm we have the ability to revoke all these items and will be doing so; launch is just the priority for today

The servers are still down while we get things going with the fix; just wanted to reassure folks their characters won’t be deleted

Just an FYI for those who may not have seen, we have confirmed that no characters created during Head Start are missing or have been deleted. All characters created will be present upon login once the game is back up and running.

The final one, hopefully.
(I know this has been a hell of a day, but gotta keep laughing and making jokes, makes everything a bit easier)

Good news – there is some compensation, and your character will not be missing on launch

We have confirmed that no characters created during Head Start are missing or have been deleted. All characters created will be present upon login once the game is back up and running.

We have confirmed that no characters created during Head Start are missing or have been deleted. All characters created will be present upon login once the game is back up and running.

Yeah, this looks like it aged poorly However, I wouldn’t be laughing if I couldn’t still assure you your characters & data are safe – we have confirmed that no characters created during Head Start are missing or have been deleted, and all characters created will be present upon login once the game is back up and running.

Thanks for the reports – servers are locked now while the team investigates. Sorry!

We have received your reports that characters are missing, we are taking servers offline to get this resolved. We apologize for the further delay, we’ll provide updates as soon as possible.

This is an error – we are bringing servers back down as we investigate.

The team is currently checking configurations regarding missing characters – we will be bringing servers back down while we resolve this issue. Apologies, and we will provide an update as soon as possible.

Annnnd missing characters are under immediate investigation

You will have to update, but the game is rising now!!