Roxx

This is being worked on right now: [Issue] Server stability investigation - South America

This is being addressed now: [Issue] Server stability investigation - South America

All servers in the Central Europe region will be brought down for maintenance at 2022-02-13T07:00:00Z. Downtime is expected to last approximately 3 hours, and we will provide an update when servers are back online.

We are actively working on ways to add additional capacity to the servers in the Central Europe region in order to help shorten queue times and get more players in-game, and this maintenance is an important step in helping lay the groundwork for us to do so.

Thanks for your patience as we work to get more players into Arkesia!

With the massive number of heroes that have joined us since Friday’s launch, we are aware that the current queue times for servers across the Central Europe region can be extensive.

We are actively working alongside the Smilegate RPG team in order to explore multiple options to help decrease queue times and get more players into the game. We will provide more detailed plans on this as soon as we are able.

Some of the maintenance we undertake in the future will lay the groundwork for capacity improvements. We will share the exact timing and specific plans as soon as we’re able.

Thanks for your patience as we work to get more players into Arkesia!

Thank you, I have flagged this with the team

Thank you, I have flagged this with the team

Crystalline aura issues are being investigated now, but can you please reach out to support about the other issue you’ve encountered? Lost Ark - Support | Amazon Games

Don’t worry too much – we haven’t shared all future plans yet, but T3 content will be rolling out slowly over time, not all at once.

Thanks, we are aware of and investigating the issues in this thread

It does not contain items that had account-wide currencies, as we are aware of negative affects this may have on the in-game economy.

You just need to have redeemed the Founder’s Pack from your Product Inventory to any character/server before Monday at noon PT (8 PM UTC). The bonus pack from the article will be granted at a future date (we’ll share an exact timing when we can), and that will go to your Product Inventory so you can redeem it on any server/region you choose.

No worries on sharing the Steam ID, but we are looking into the issue right now so I will provide an update when I can

Hey there, please reach out to support: Lost Ark - Support | Amazon Games

Please be kind to each other here on the forums. If you are experiencing issues with spam or offensive chat (not just different language chat), be sure to report it: Lost Ark - Support | Amazon Games

The team is working on multiple solutions to help improve this situation. More soon

For some folks it will appear after a few minutes, for others it seems that is not the case. The team is investigating this. Appreciate the reports!

Thanks, the team is on investigating this for folks that do not see it reappearing as well

The team has determined the cause of the issue with the extended delivery period of Starter Packs for some folks, and is actively working on a fix!

Have you checked the mail of the character that you used the first Power Pass on? This is where it will be delivered

Please be sure to report these users here as well: Lost Ark - Support | Amazon Games