Roxx

Reset as in restart from day 1?

I understand the frustration, but we are still working on options with Smilegate to help improve the situation all around. I will provide an update as soon as possible

Understood, thank you. The bug itself is in progress, but I will flag this to see what can be done to help you get that delivery

There is definitely heavy traffic right now, and the team is looking into this as well as more support alongside SGR

This is for Founder’s Pack purchasers, and in this case the item would have been delivered to your Product Inventory on login regardless of the store being up or down. Are you having a different issue finding your Founder’s Pack?

I am right there with you. I will provide an update as soon as I can.

Right now all servers in the EU region are filled to the brim, which means locking them down would effectively allow no new players any options for joining. We know this is not an ideal situation, and are working with SGR on more options to help support

Thank you, I am going to flag this and see what we can do to directly address this for those who are experiencing bugs preventing redemption

Servers are definitely overloaded. We’re aware of this, aware of the queuing errors, and actively working with SGR to improve the situation

Thanks, we have confirmed that the items are not completely gone from accounts, just not appearing or accessible at the moment. A fix is still being worked on.

No, I am here, I just had to get a couple hours of sleep

Unfortunately keeping locks in place would lock out all new players, so there is not a perfect answer here. We are still actively working to accommodate the influx of players we have seen this weekend, and working with SGR on additional support plans.

We are aware of and have been investigating both of these things

We have confirmed that the items are still in player’s accounts, just inaccessible/not showing. We are working on a resolution for this, thanks for your patience.

There has been an uptick in this error this morning, especially across EU servers. The team is aware and investigating

Thanks for the reports, there has been an uptick in this across EU servers that we are aware of and looking into

The team is investigating the error code and disconnects in real-time now

Understood about the desire for different maintenance times. The team has been working in real-time throughout the weekend, which has resulted in the varied times.

Additionally, the reports about the errors have been seen and are being investigated now

This error code throws for a lot of issues unfortunately so it can be hard to pinpoint. You are going to be experiencing a different issue that is triggering this code, so I would recommend reaching out to Lost Ark - Support | Amazon Games

This is related to the ongoing server issues in SA that are being investigated now: [Issue] Server stability investigation - South America