Sarno

If you haven’t already, can you please try using an alphanumeric password?

Yes, that’s correct.

Try placing it somewhere other than in the following folders;

• /Program Files/
• /Program Files x(86)/

For example, C:/Games/Last Epoch should be less prone to permissions issues.

Thank you for the very informative post, @sunsmoon!

We continue to investigate this.

I’ve responded to your e-mail with some further troubleshooting - if that doesn’t work, we will almost certainly need to ask you to try reinstalling the game as our next troubleshooting step.

If that doesn’t work, could you please tell us where it is installed?

That looks like the Windows version of our launcher.

Assuming I’m right, could you try right-clicking on it and selecting Run as Administrator? It won’t prevent the need to unarchive packages again, but might make it stick next time.

I’ve heard back from our service provider.

This error is related to either proxy settings or firewalls interfering with the download. Can I please ask whether you use a proxy or VPN, and which firewall you have installed?

When you run the Launcher in the main Last Epoch folder, does it download something?

A Clean Boot would be nearly as helpful and probably far less inconvenient.

This is the problem being reported by the log files;

[INFO] Tue Apr 2 12:40:42 2019 - Downloaded data is completely invalid.

It’s not an issue we’ve encountered before, so I’m trying to see if one of our service providers can get us more information as they may be more familiar with this particular issue.

The issue can’t be on our end - as if it was it would either affect everybody, or at least affect anyone connecting to a particular server. I’m not seeing any other reports of this.

I’d be curious if creating a new Admin account, logging in on it, and trying again on that profile would be successful. From what I can see either the data is corrupted by the time it reaches your computer,...

Thanks for the reports!

This is on our radar. Last time I checked in on this we weren’t entirely sure what was causing it just yet, but we’ll continue to look into it. We don’t currently need log files for this.

Can you please let us know whether this issue is persisting?

We’ve made a few server-side changes.

Is that definitely the full file?

Could you perhaps upload it as an attachment instead?

Can you please post a log file?

https://support.lastepochgame.com/article/39-the-games-log-file

Which controller do you have? What Operating System are you using? Have you used that controller in another game, just to rule out the possibility of it being faulty?

Unfortunately your screenshot suggests launcher-log.txt is 0 KB, and thus it is unlikely to contain much useful information - it looks suspiciously empty.

Could you please check this support article and post the other file if it isn’t blank?

Thanks.

Very strange.

Sorry for the inconvenience, but could you try deleting those files and downloading them again?

Sorry to hear this!

If it gets stuck without downloading anything, that could be security software interference.

Could you see whether this support article helps?

We should have digital signing taken care of in time for our initial beta release. Apologies for the inconvenience until then - we’re prioritizing tasks as best we can.