Sarno

Sarno



28 Apr

Comment
    Sarno on Forums - Thread - Direct

In Patch 0.7 we will be continuing to implement the Companions system. In addition to various smaller improvements - such as slightly adjusting restrictions on how many you may have out at once - we will be adding the activatable abilities for your Companions.

One issue faced by minion-focused builds is that, once you’ve summoned your minions, your action bar can be devoid of useful skills. The Companions system will replace each of your Companion-summoning skills with an activatable ability. This will only be available w...

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    Sarno on Forums - Thread - Direct

Unfortunately this isn’t possible currently, however if you send an e-mail to us at [email protected] we can notify you when we’re able to help you with this.

Comment
    Sarno on Forums - Thread - Direct

Moving this account issue to Customer Service. :slight_smile:

Comment
    Sarno on Forums - Thread - Direct

We made a commitment at the time that those packs would never be sold again.

Comment
    Sarno on Forums - Thread - Direct

If the file was initially present but isn’t there now, it must have been removed by something. My first guess would be security software. Do you mind if I ask which ant-virus you’re using?

It could also help to know which .dll file the error says is missing.


27 Apr

Comment
    Sarno on Forums - Thread - Direct

We have already done this. :slight_smile:
 

This will be in our next build, released on the 30th.

Comment
    Sarno on Forums - Thread - Direct

Thanks!

I’m still not seeing any mention of a crash in the log, however.

Could you please provide more information regarding what happens? Does the game client close and show an error message (if so, what does it say?)? Does the game client get greyed out with Windows saying that it has stopped responding? Does the game client just abruptly stop running with no error message being presented?

Comment
    Sarno on Forums - Thread - Direct

Hi there,

The log file doesn’t appear to reference a crash. Each time the game client is opened, the contents of this file are reset. If you crash again, could you please give us a new log file?

Comment
    Sarno on Forums - Thread - Direct

Moving to Technical Support.

Comment
    Sarno on Forums - Thread - Direct

Just to clarify - this is currently working as intended.

Comment
    Sarno on Forums - Thread - Direct

Locking as the issue this thread was originally created about has been resolved.


26 Apr

Comment
    Sarno on Forums - Thread - Direct

Hi again,

Glad to hear everything’s okay!

Thank you very much for supporting us. :slight_smile:

Comment
    Sarno on Forums - Thread - Direct

Hi there,

We haven’t seen any evidence of disruption to our website’s ability to process orders placed by credit card. If this is still happening for you could you e-mail [email protected]?

Comment
    Sarno on Forums - Thread - Direct

Welcome!

Thanks for joining us. :slight_smile:


25 Apr

Comment
    Sarno on Forums - Thread - Direct

You are, of course, more than welcome to contact us privately if you’d like to discuss this further. The best e-mail address to use would be [email protected].

Comment
    Sarno on Forums - Thread - Direct

So I’ve looked into this, and when you sent us the KickStarter Reward Survey you gave us a different account name than your current account. Please understand that the pledge you have made can only result in the supporter pack being placed on a single account.

Comment
    Sarno on Forums - Thread - Direct

(You’ll see the link if you click on Riq’s name to pull up their usercard.)

Comment
    Sarno on Forums - Thread - Direct

Mostly Hardcore for me, personally.

Come release I’ll have mostly softcore online characters and hardcore offline characters. I do enjoy playing Hardcore - though would never do so exclusively - but I’ve a mostly fine ISP who sometimes performs maintenance while I’m playing late in the evenings. And as anyone who plays Hardcore will attest - that’s never a fun way to go! :frowning: