Sarno

Hey there,

If you’re still having this issue could I ask for a screenshot?

Moving this thread to Technical Support.

Heya,

So unfortunately this isn’t as elegant as what I’d like - I think you’d need to have your friend register a Last Epoch account, then e-mail [email protected] yourself and we’ll work on getting him set-up. Afterwards he can claim the Steam key through our website.

Glad to hear it! Sorry again.

Very sorry!

Hi there,

This is a known issue: https://support.lastepochgame.com/article/159-degraded-download-speeds

One alternative would be to link your Last Epoch and Steam accounts (if you have one) and to download Steam. ...

Fixed! You now also have the forum supporter badge included in your supporter pack.

Fixed! Very sorry for the inconvenience.

Fixed! Sorry for the bother.

Hi,

Please don’t edit old posts to add new information. If we’ve read a post we’ll miss anything you add after us reading it. It’s usually best to post one thread per bug to be honest.

This is a known bug we are currently investigating.

Apologies for the inconvenience!

I’ve updated your account’s forum permissions.

It may take a minute or two for that update to propagate, but once it does you should be able to upload file attachments. There’ll be an icon with an arrow pointing upwards.

@ZiggaWaTT Sorry to hear this! Could you please post a more detailed description?

We need to know what you mean by ‘crashes’, as that’s an umbrella term often used to describe multiple subtly different issues. Is an error message shown? If so, what does it say? If not, does the client just silently close? Does it remain open but frozen?

Additionally, could you please show us your game log file and system information?

• ...

Should be fixed now @astrovan.

I apologize for slower than normal responses as we work through a backlog of requests. It looks like this should be working for you now - please e-mail [email protected] if you wish to discuss the possibility of getting a refund. Sorry again.

Thanks @Jerle.

Can confirm - apologies for the inconvenience, @Cako.

I apologize if someone hasn’t responded yet; we are currently working through a backlog.

@Darkkiller Should be fixed for you now.

Same! Very sorry for the crashes.

Moving thread to Technical Support.

Can you please post the game’s log file if the crashing persists after the reinstall?

https://support.lastepochgame.com/article/39-the-games-log-file

@zythron Sorry about that! If you try this again now it should work properly.

@Huntedknight Has somebody already helped you with this? Are you using the Steam client or the standalone client? From what I can see it should be working for you now.