Shadow_Fox

No one is being silenced or banned over this topic. But personal insults will not be tolerated. Feel free to let me know what your concern or question is.

Great to hear the hard work of the team is paying off! We will be continuing the war against the bots and still prioritizing many other important topics that were brought up. Thank you for letting me know!

AGS has already confirmed there will be more gender options for the classes, it takes time to create an entirely new character,

Nothing is being ignored, at all, I’ve said this before. Roxx has addressed the situation and I’m unsure of what you’re looking for? We can only explain the situation so many times but it does not change what had happened.

I know the past two weekends have been hard, along with sorting out the false bans but the team is still eagerly working hard to get through that and I’m keeping an eye on things to let them know of anything else reported.

Thank you so much for your patience and the feedback that I asked for last weekend when I saw how bad of a problem it was. It is truly helpful for the team! Especially on the weekend. We’re in this battle together, and while the devs can quickly just look at numbers, it’s always helpful to have realtime feedback too.

Please let me know if you’re experiencing any insane queues this weekend!

There will ALWAYS be bots.

Happy to hear that the hard work is showing results! Especially after the queues being insane last weekend!

Thank you for bringing this up! I’ll have the team look closer into this!

We are continuing to aggressively ban bots along with a few things that are not considered when looking at steam charts, such as time zones, holidays, even the specific day, etc. The steam charts will always be up and down, for any active and popular game.

I’m aware that players are false reporting and will be letting the team know.

The concurrent is always going to be spiking and dropping. We’re currently getting more aggressive with our bot bannng along with that chart only showing a small snapshot in time. Different timezones, days, weekends, holidays, etc all effect those numbers. It’s not best to live and die by only one piece of information on reporting.

I’ll let the CS team know that there is an uptick in targeting reporting.

I’ve let the team know that they still have bans to get through, they will be prioritizing this. I’m really sorry about the mistake!

Anyone that hasn’t yet, please submit a ticket here so CS can unban you: Appeal a ban - Support | Amazon Games

We are absolutely continuing to fine tune our process along with continuing to ban bots.

We do indeed ban bot accounts. This was intended for bans… when I noticed the posts on the forums I quickly let the team know and the recent wave was then turned into kicks. We are still fine tuning the system.

We absolutely do appreciate the feedback as it allows us to become better at targeting the bots and allows me to also tell the team when it goes too far.

Your accounts are NOT banned, only kicked. No need to appeal or submit a ticket, just reload back in.

You do not need to submit a ticket or an appeal.

I was able to alert the team quick enough for them to stop and only give kicks not bans.

I’m so sorry as I cannot go into extreme detail to prevent teaching the botters.

No one skips the queue boss but bots will absolutely be kicked, we just dialed it back quickly for the last wave as I started seeing reports we targeted a bit too big of a group.

I’m so sorry, that is extremely frustrating. I will ask the team about the re-rentry ticket process for this as I’m not sure