TrevzorFTW

Hello!

All of the servers you posted in your screenshot are showing as either “Open” or “Full.” Which server are you looking at that is still in maintenance?

Got the info to the team, and it should be good to go now

Alright, hopefully final update:

All worlds, all regions, are now available for play.

Thank you for you patience while we worked through this update.

We’ll see you in Aeternum!

My deepest apologies, that was a communication error between myself and the release team.

I have updated the thread here

Correction:
There was a communication error between myself and the devs, EU still has a few worlds being worked on.

Apologies for the delay on the correction, I’m struggling with the Forums logging me out just as much as you all are

More updates coming when I have them!

Hey everyone,

We know that the situation on the forums is frustrating. I myself have been logged out multiple times just trying to write the most recent update in the Official News section.

Due to the length of the downtime, there has been a MASSIVE crush of users trying to find out information. Unfortunately, the nature of load balancing and scaling of web services, even when automatic, is not something that happens instantaneously. From the time this issue started happening to even now, we have been in contact with our Forums provider to dramatically ramp up our scaling for the forums.

We are working to get ahead of the problem for both today as well as in the future. We appreciate your patience and understanding while we sort through these issues.

Thank you for being part of our awesome community!

Update:
EU is now complete and online, we are now focusing on NA East, West, and South America.

Thank you for your continued patience while we roll this update out.

Maintenance has been completed. Go forth back into Aeternum!

No merging or anything of that nature. Just some emergency maintenance that was just completed.

Update, the last:
The dev team has confirmed that everything is back up and normal with the above mentioned worlds.

Thank you for your patience and understanding!

The dev team has confirmed that the full list of worlds impacted by this maintenance is as follows:

• Valhalla
• Cantahar
• Carabas
• Aztlan
• Mictlan
• City of Brass
• Macaria
• Vlaanderen
• Morrow

The restart process is still underway, hang tight Adventurers!

New update:
The team is fairly confident that they understand and have resolved the problem. The effected servers are going to go through a restart process now.

More updates to come when I know more!

The issue that you are speaking of is actually a feature in the game that is working correctly. One of our dev team made an awesome post detailing the mechanic out here:

Please do not burn your nuggets. That would be a sad thing

Thanks for pointing that out. I’m not sure why that page wouldn’t have updated, but I will escalate that to our web team to figure out the situation.

Heyo!

Our team is working through the issues on NA East now. We are certainly planning to get them back up tonight. When we have more information to share we certainly will be so stay tuned!

Small update:
We are seeing a large amount of these errors specifically in the NA East region at this time. While other region’s worlds may experience restarts, a large portion will be from the NA East region.

We apologize for the inconvenience and thank you for your understanding.

There is going to be more information addressing Server Transfers coming out later this week.

Keep your eyes on our official channels and newworld.com for when that information is released!

Hey everyone,

We understand that frustrations are running high and that everyone is having a different experience within New World.

To address some of the points brought up in this thread:

• Server “lock” (Full status, if I understand the frustration correctly) was instituted because certain worlds within regions were seeing DRAMATICALLY higher numbers of individuals who wanted to play on that particular server. With server capacity being worked on, one of the ways we found to effectively mitigate the growing queue issue was to limit new character creation...

Greetings Adventurers!

Our team is currently investigating an issue with Company creation.

Please hang tight while we figure out the situation and get it resolved. Thank you for your patience and understanding!