TrevzorFTW

Update:
We’ve transferred approximately 150K players since character transfers went live. A small number of those have resulted in characters with an invalid data state that needs to be corrected. We’ve done that for those affected last night, but there are a still some new transfers affected that we see happening. We have paused character transfers and evaluate how we can prevent future occurrences of this problem. When that is resolved we’ll resume the service, with an announcement ahead of time.

Please follow this thread for updates

Hey everyone,

Our team is aware of the issue and we will give any updates we have in this thread here:

Hey there everyone,

Our team is aware of the issue and they are actively investigating it now. When I have more information, I’ll be sure to share it!

Hang tight!

The answer to the topic of this thread can be found in our patch notes New World Update 1.0.3: Server Transfer Details - News | New World

As we move forward with opening up new regions for transfers we will be sure to announce as they go forward.

Cheers!

While the logic is sound, instead of assuming I am going to get exact clarification just in case.

Ooo… I don’t know. I’ll ask the team and see what they say and then update when I get an answer.

As soon as I get confirmation, this thread will get confirmation

I know the final resounding question is “transfers when?” and unfortunately I don’t have exact timing to share for that at this time other than what was announced last week which is “you can expect them this week.”

When I know the timing, you will also know the timing.

Hey everyone,
We have answers from the dev team to many of the questions that we have pulled from this thread! You can find them below:

Q: How many times will we be able to transfer for free? Will we be able to pay for server transfers after using the free tokens?
A: The initial release includes one transfer token, which is single use. We will continue to monitor the server populations, and if transfers result in uneven distribution that causes queues we will issue new sets of tokens where needed.

Q: When will “full” servers open for transfer? Will there be any monitoring of these servers to see whether or not they should be opened/closed depending on the flow of transfers?
*A: We monitor full status on a daily basis with changes as recently as today. “Full” doesn’t indicate a server that always has queues, it indicates a server that during typical peak usage has a substantial queue. We will be ...

I put this up in the other thread related to this issue:

Hey everyone,

I just confirmed that the dev team is aware of the issue and is currently investigating the situation. When we have more information, we will definitely be sharing it.

Greetings Adventurers,

Earlier this morning we were made aware of an issue with the Baralku server. Upon investigating we found that a server crash caused the world to spring forward in time. This in turn caused many time based mechanics such as taxes and darkness events to all progress dramatically. Unfortunately, due to the time between the server having issues and the time that the problem was discovered the option to roll back the server became impossible. While this is not the most ideal solution, we feel that it is the best choice so as not to risk introducing more issues on characters after a rollback.

We have performed a quick maintenance on Baralku and the server is now back and available for play. We are currently investigating the root cause of this issue as well as building systems to alert us to these types of situations sooner.

We apologize for the inconvenience and thank you for your understanding.

We know the situation is upsetting and we completely sympathize.

There is going to be more information about transfers coming out soon including time frames and answers for most of not all of the questions that have been put into this thread.

Wait is almost over.

Greetings Adventurers!

We are rolling out a change to our AFK detection system to address reports of players erroneously kicked from the world, like while you are browsing the Trading Post in Everfall for the perfect set of boots. There is no downtime related to this release, and it is not intrusive to your gameplay. As the change rolls out to all regions, we will be watching for any potential issues that may arise, and are prepared to revert changes if needed.

We are targeting all worlds to have this change deployed by 2021-10-15T05:15:00Z

Once again, there will be no downtime related to this release.

Thank you for your patience and understanding.

Atenção, aventureiros,
Temos recebido seus relatos e estamos entrando em ação!
Estamos tomando medidas para remover milhares de contas que foram consideradas fraudulentas, incluindo Jogadores “farmando” Ouro e bots.
Se você acha que sua conta foi removida por engano, entre em contato conosco aqui Apele de um banimento - Apoio | Amazon Games para corrigir esse problema. Obrigado por seus relatos e suporte contínuos.
Vemos vocês em Aeternum!

Aufgepasst Abenteurer,
Wir haben eure Anfragen erhalten und haben bereits erste Schritte eingeleitet, Tausende von betrügerischen Accounts inklusive Goldfarmer und Bots zu entfernen! Sollte einer eurer Accounts fälschlicherweise davon betroffen sein, könnt ihr über den folgenden Link Kontakt mit uns aufnehmen, Einspruch gegen eine Sperre - Support | Amazon Games um den Fehler beheben zu lassen. Für eure treue Unterstützung bedanken wir uns recht herzlich. Wir sehen uns in Aeternum!

Attention Adventurers,

We have seen your reports of gold farmers and bots in the game. We take these reports seriously and we want you to know that we are committed to ensuring fair gameplay. As part of this commitment, we are taking steps to revoke thousands of keys that were fraudulently obtained to disrupt gameplay. If you believe New World has been removed from your Steam account in error, which is possible, please contact us here (links: Contact Us | Amazon Games) to correct this issue.

As a reminder, please only purchase New World from one of our two authorized retailers (Amazon and Steam). This is the only way to guarantee that the key you have is authentic and works correctly. Beware of all other sites claiming to sell New World keys. We do not support keys sold by third-party sellers because they are often obtained thr...

La maintenance est terminée et les serveurs sont de nouveau en ligne. Merci de votre patience.

A très bientôt sur Aeternum !

Die Wartungsarbeiten wurden abgeschlossen und alle Welten sind wieder verfügbar. Vielen Dank für eure Geduld.

Wir sehen uns in Aeternum!