TrevzorFTW

All regions are now live! It has been an unbelievable 24 hours and the support for New World that we’ve seen so far has been incredible. We understand that some players are experiencing lengthy queue times and we are working hard on a few things to help address these issues. We are continuing to stand up additional servers and will expand the capacity of our existing servers once we have properly tested these changes. Our sole focus right now is to get everyone logging in and playing quickly. To ensure everyone can find an open world now, while also finding a home in Aeternum with their community long-term, we’ll offer an opportunity in the next two weeks for all players to relocate their characters to a new server of their choice at no cost. We appreciate your patience as the New World community grows and encourage you to solidify your long-term server plans for you and your Company.

Thanks for your support! We can’t wait to see you in Aeternum.

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Saudações Aventureiros,

O lançamento do New World é um momento único quando Aeternum é uma terra de oportunidade ainda sem dono, E a habilidade de você e sua companhia para organizar, progredir, e reclamar território é um evento excitante para estabelecer uma posição inicial para defender e desenvolver. Queremos que a corrida por terras seja justa para todos os nossos jogadores ao redor do mundo. Quando os servidores foram iniciados, durante o Closed e Open Beta, prestamos muita atenção ao seu feedback

Quando estávamos planejando os horários de lançamento dos servidores, levamos em conta um modelo justo e seu feedback e desenvolvemos um processo de liberação dos servidores que esperamos, irá suportar a maioria de nossos jogadores. Nós levamos em consideração os horários locais e iremos lançar o jogo na ordem abaixo:

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Greetings Adventurers!

TrevzorFTW (he/him) here!

I spend a lot of time more “behind the scenes” as part of the Community Manager team making sure that things like our forums software, moderation, and overall feedback loop are working as best as they can while pushing for better improvements as time goes on. I’ve been around for a bit and will remain around for quite a while as well.

Some fun facts:

• Pizza is the food of the people and no one can tell you what toppings you put on your pizza
• If I am heads down and working I will usually park my character next to a waterfall and listen to that plus the music to stay focused on my tasks
• I’m an avid disc golfer and try and get at least one round in every week

Thanks for being part of our awesome community! I’ll see you in Aeternum!

Downtime is now complete.

Thank you for your patience and understanding!

Greetings Adventurers,

We will have downtime for the following EU servers today, September 11th at 9:00pm PT/ September 12th at 6:00 AM CEST:

• Asgard
• Duat
• Eurytheia
• Finias
• Hades
• Abaton
• Hellheim
• Harmonia
• Fae
• Albraca
• Elysium
• Ganzir
• Silpium
• Utgard
• Annwyn
• Hyperborea
• Antillia
• Styx
• Ravenal
• Vimur
• Thrudheim
• Amenti
• Glyn Cagny
• Saena
• Urdarbrunn
• Penglai

We expect this to take approximately 90 minutes.

After this downtime, if you are on these servers and experience a “timed out while waiting for sever” error please contact Customer Support and provide the following information:

• Your character name:
• The server you had the issue on:
• What time...

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Adventurers!

As you know, the servers are now no longer available.

Please get your final feedback in before 5pm Pacific Time, Tuesday August 3rd!

Thank you for taking part in our Closed Beta test and for helping make New World a better game for everyone.

We’ll see you in Aeternum!

Quite a bit, actually. Just because I’m not rolling around in my GM account doesn’t mean I’m not power lurking named something other than “TrevzorFTW”

Since the server merge from Saghata into Suddene was a success we’ll be merging the following servers next:

US-West Ocadalon → US-West Hyperborea

This downtime should also take around 60 minutes (1 hour) and will start at 10pm PT.

Thanks for your continued patience and understanding!

The merge is now complete.

Thank you for your patience and understanding while we test this functionality!

Reporting merely gives a notification to the Moderation team that something is amiss. Only after there is a review is any action taken.

Let me be clear, humans are imperfect. Everyone makes mistakes from time to time. It is because of this we have a dedicated link to appealing a game suspension. Any time a suspension is found to be made in error, we reverse it.

Remember to check out the Code of Conduct and remember to to promote a fun, inclusive, and safe place for everyone in the community to play in.

All of our reports are reviewed by humans and suspensions based on those reviews. Sheer numbers of reports do not actually change the process or criteria against which they are reviewed. Our moderation team, however, is human! So there is a non-zero chance that a possible mistake is made. That is why there is the ability to appeal a suspension by going to this link:
https://www.amazongames.com/en-us/support/new-world/articles/appeal-a-ban

We have been actively monitoring the suspension process during the beta, especially with the large amount of reports stating that a ban was placed after mass reporting...

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Greetings Adventurer!

Welcome to the New World Forums. Here you will be a part of an exciting community of people who, just like you, are striving to make a name for themselves in Aeternum. To be part of the forum community, you will need to have a forum account. A forum account easy to make and will only take a couple minutes of your time.

Here's what you need to get started:

• An Amazon account
• A Steam account

Step one

First, click the button marked "Sign Up" in the top right corner hFzYfc9.jpg1187×256

Step two

Next, follow the steps to log in to your Amazon account. ... Read more