Ubi-Dastan

Ubi-Dastan



01 Mar

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

@G-SauceFries Sorry to hear that you are receiving the error code 4-0xFFF0BE25.

Firstly, I appreciate the images you have provided. One solution I can suggest would be to try and change the UseProxyAutoDiscovery" value from 0 to 1 in GameSettings.ini file.

You can find the file under the following path: C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

This has helped some players to solve receiving the error code.

Please let us know if you have further queries.

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @Red-Beretta937 Welcome to the Forums!

Sorry to hear that you are experiencing an error when trying to add your phone number to your account. Please make sure that your phone number has not been linked with another account as this may result in you receive this message.

Should you still encounter this Issue, I would suggest creating a ...

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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @Hades9288 Sorry to hear that you and your friend are not able to create custom games on the test server.

For any issues you experience with the Test Server, please raise them on the R6Fix: (https://r6fix.ubi.com) website.

If you have any further queries, please let us know!

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @BwanaCrab Welcome to the Forums!

Sorry to hear that the Data Center is swapping for you before a match. In Order to determine what may be the possible cause of this issue, I would suggest you to try these connectivity steps just to make sure that nothing is conflicting the connection to the servers.

Has this issue started to occur at a certain timeframe?

If you have any further queries, please let us know!


31 Jan

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @Small_bomb_78v Sorry to hear that you are not able to receive or join your friends on Xbox. When you are trying to join their lobby are you getting an error or some sort of message? If yes, would you be able to provide us a screenshot of that, so we can take a closer look!

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @Logan-Tuyen Sorry to hear that you have received an abandonment penalty during a ranked duel. Regrettably, we are not able to lift or shorten temporary sanctions as these are given by automatically by the server. However, in order to make sure that there are no conflicts between the game, connection and the servers, I would like to provide you some steps just to see if these may improve stability. Would you be able to let us know on which platform you are playing the game?

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @IgnitedForge Welcome to the Forums! Sorry to hear that you are experiencing crashes since the most recent updates!

As you mentioned that you have tried a few steps, in order to narrow it down (and not to repeat the same ones) would you be able to let me know which steps you have tried so far? Could you also let me know which PC version of the game you own? (Ubisoft Connect, Steam, Epic) πŸ™‚...

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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @Kage-No-Geisha Once we receive any updates, they will be posted on the forums. πŸ™‚

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey! Apologies for the delayed response! I had to delete your image due to privacy reasons. Should you still have issues where you are not able to locate the steam account with which your Ubisoft account was linked to, I would advise you to create a support case. My colleagues can take a closer look into your account and proceed with the investigation there!


03 Jan

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @mrmemeset-569 Welcome to the Forums! Apologies for the delay in getting back to you, and I am sorry to hear that you're getting this error.

In order to take a closer look for you, could you let us know which PC version of the game (Ubisoft Connect, Steam, Epic) you own? Does this error occur when you start up the game or during a specific mode?

If you could also provide us a screenshot of the error, it would help us a lot!

Should you have any questions in the meantime, please do not hesitate to contact us again!

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @CheesyBaconLvr Welcome to the forums, and apologies for the delay in getting back to you!

Sorry to hear that you are receiving this error when starting up the game. Would you be able to let us know which PC version of the game you own? (Ubisoft Connect, Steam, Epic) Would you also be able to provide us a screenshot of the error message you are receiving? This way we can take a closer look at you.

If you have any queries in the meantime, please let us know!

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @MakimasWetToes Welcome to the Forums! Apologies for the delayed response and sorry to hear that you do not have access to the Premium Battle Pass.

We would like to take a closer look at you. However, since this may be linked to your account, due to security reasons, we are not able to proceed with account related queries here. I would therefore, advise you to create a ...

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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @OperationMC69 Welcome to the Forums!

Apologies for the delay in getting back to you, but I thank you for the provided screenshot! The Progress of your game on Ubisoft Connect and Seam is linked to your Ubisoft Account. Even if you have added the steam version and linked your Steam with the same Ubisoft Account, it will have the same progress and cannot be deleted or reset I'm afraid.

I hope this helps! Should you have any further queries, please let us know!

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @MrGrippz thank for the information! Very much appreciated! I have forwarded this to the team, so they can take a closer look into this.

In the meantime, just to make sure that certain steps have been tried out, could you try these technical and ...

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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @oishi9000 Welcome to the Forums!

Sorry to hear that you are experiencing issues with your PS5 Controller on For Honor. Regrettably, PS5 controllers are not officially supported on For Honor. We have a dedicated article for all peripherals that are supported for this game.

However, I could advise you to try these steps to see if this may work for you:

  • Could you try to ...
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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @dayneer_ Welcome to the Forums! Apologies for the delayed response!

As this is an English only Forum, we're not able to offer official Spanish language support from this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you open a ...

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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @TookTheKids Welcome to the Forums! Apologies for the delay in getting back to you!

...

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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @Machina7ion Welcome to the Forums!

Apologies for the delay in getting back to you and sorry to hear that the experience has not been added after completing the contract orders. To make sure that there are no conflicts with the synchronisation and connection, would you be able to try these steps from our ...

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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @Kage-No-Geisha

Apologies for the delayed response, but I am happy to hear that you have been able to solve the issue in the meantime with your friend! πŸ˜„ But should you experience an issue like this again, please do not hesitate to contact...

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @masen9999

Apologies for the delay in getting back to you and sorry to hear that you are experiencing connection issues with the game.

Could you tell me if you receive any specific error code? Or does it only say "Connection failed"? Does this happen during startup and / during the game? If you could also let me know on which platform you are playing the game on, I am more than happy to look into this for you!