Ubi-Johan


Yesterday


Hey all,

The next Apparel Event "Explorer" will launch next week, not tomorrow as was communicated here. This mix-up is due to internal miscommunication and entirely on us.

/ Johan

09 Sep


Greetings Agents,

The servers will shut down for maintenance on Friday, September 6th at 10:30 AM CEST / 04:30 AM EDT / 01:30 AM PDT.

Estimated downtime is approximately 1 hour.

  • Fixed an issue that caused low level players who were joined by a World Tier 5 player to get all main missions unlocked.


Please follow this thread for any updates as the maintenance progresses.

Thank you,
The Division 2 Team

09 Aug


Diamondback PVP intentionally not working?

Comment
about 1 month ago - /u/Ubi-Johan on Reddit - Thread - Direct

We temporarily disabled the "marking" functionality in PvP due to issues discovered on the PTS that we couldn't fix in time for Episode 1.

It will be re-enabled later.

/ Johan

Impressive work!

Can you PM me the following information:

Ubisoft Account: Platform: Support Ticket #:

Thanks! / Johan

07 Aug


Originally posted by RMG2931

Wait what? You can get Exotics from loot room yellow crates??? This has to be a oops....

It's intentional.

I mean, come on....

Comment
about 1 month ago - /u/Ubi-Johan on Reddit - Thread - Direct

Originally posted by Simon-says-what

Come on, stop wasting everyone's time and hope. This issue exists since the first days of TD1 (yeah, I know, not your fault as you weren't there) and will most likely never be fixed.

First you blamed the shooting range, once that bluff got called you blamed it on the connection of players, now it's apparently the accounts .....and this "blame & investigate" game will go on forever and ever with nothing to show for in the end.

We're closing in on 4 years of a shooter game that doesn't register bullets reliably, and we don't even have a shred of an answer on it.

Sorry to hear that you feel we're wasting players time. We are simply asking for the required information in order to investigate potential underlying causes.

The shooting range was a separate issue and not related to what we're seeing in this video.

These sort of issues can be caused by a myriad of potential reasons, including (but not limited to) the game servers themselves, the players connection or the communication between client and server.

With the account information, we can try and nail down what the cause is and if there's anything we can do to fix the issue from our end.

02 Aug


Originally posted by KillerKap

<insert suggestion here>

This employee literally copy pastes a mail merge pre written response and doesn't even bother to replace the template fields with the relevant information... and no one notices.

Unbelievable. They aren't listening. They don't care. They will never fix this shit.

I think you misunderstood the meaning of my post. That was meant as a "as per normal, i can't make any guarantees that your -> favorite suggestion <- will be implemented, but we are listening"

Nothing is pre-written and copy pasted. We do listen, we do care, we are constantly working to improve the game.

01 Aug


TU6 Will "Vindicate" TD2

Comment
about 2 months ago - Ubi-Johan on Forums - Thread - Direct
Closing thread due to toxicity

TU6 Will "Vindicate" TD2

Comment
about 2 months ago - Ubi-Johan on Forums - Thread - Direct
Reminder to keep it civil. Criticism is fine. Toxicity, flaming and personal attacks is not.

31 Jul


The no damage bug is back

Comment
about 2 months ago - /u/Ubi-Johan on Reddit - Thread - Direct

If you are experiencing this issue, please provide me with your Ubisoft account name in a private message.

Much appreciated! / Johan

If you are experiencing this issue, please provide me with your Ubisoft account name in a private message.

Much appreciated! / Johan

Maintenance - July 30th, 2019 [COMPLETE]

Comment
about 2 months ago - Ubi-Johan on Forums - Thread - Direct
The fix below was not deployed during the maintenance as originally intended. As soon as we have more information or a timeline, we will let you know.

  • Re-introduced the leaderboard for number of raid completions. In order to update your leaderboard from displaying 0 completions, an addition completion of Washington National Airport is required. Note the number of completions does not apply to Discovery mode.

Maintenance - July 30th, 2019 [COMPLETE]

Post
about 2 months ago - Ubi-Johan on Forums - Thread - Direct
Greetings Agents,

The servers will shut down for maintenance on Tuesday, July 30th at 09:30 AM CEST / 03:30 AM EDT / 12:30 AM PDT.
Estimated downtime is approximately 3 hours.

  • Camp White Oak, Manning National Zoo missions and the Kenly College Expedition will become available to all players.
  • Fixed an issue causing the crafting bench not being upgradeable to Gear Score 500 for some players.
  • Fixed an exploit that would allow players to receive a large amount of items by shooting a Supply Drop.


Episode 1 Known Issues can be found here.

Please follow this thread for any updates as the maintenance progresses.

Thank you,
The Division 2 Team

30 Jul


Discussion: Raid leaderboard still not Fixed ?

Comment
about 2 months ago - /u/Ubi-Johan on Reddit - Thread - Direct

Originally posted by sarsante

As a software developer I know you're right but as costumer seems the priority it's to fix loot related things as fast as possible like bank loot cave.

I did the crate glitch 3 times and well it could drop 100 items and still hardly possible to get 5 decent items out of it, yes that's how bad it's. I run the raid multiple times every week, 99% of the time I get the loot using Z. Also every week one char can't get the razorback last key and well the crate loot it's as bad as everywhere else.

So after 4 months plus this should be priority, let people get 30 trash items a day won't ruin your game but people getting trash from whatever activities they do can ruin your game. There is none incentive to do anything in the game if I won't get anything good out of it.

Attributes can roll in a too wide range, like from 1 to 20%, so most of the attributes will be bad. A simple way to fix the insane amount of rng layers would be let people change attribute colors or may...

Read more

I do understand where you are coming from and can appreciate your sentiment.

That said, it would be incorrect to say that we prioritise fixes such as this over other fixes.

Loot is certainly going to have an overhaul, but as mentioned - overhauls of major systems takes time.

/ Johan

Discussion: Raid leaderboard still not Fixed ?

Comment
about 2 months ago - /u/Ubi-Johan on Reddit - Thread - Direct

Update: This particular fix was not included in the maintenance as originally intended. We will be deploying it as soon as we can.

Discussion: Raid leaderboard still not Fixed ?

Comment
about 2 months ago - /u/Ubi-Johan on Reddit - Thread - Direct

Thanks for the info, we'll look into what's going on with this.

Discussion: Raid leaderboard still not Fixed ?

Comment
about 2 months ago - /u/Ubi-Johan on Reddit - Thread - Direct

Originally posted by sarsante

Yes that was the most important thing to fix.

Long load times? Who cares

Sound bug? Who cares

Raid completion numbers missing? Who cares

Shitty loot? Who cares

People getting 30 loot pieces once a day? DAMN WE MUST GET RID OF IT RIGHT NOW

Some things are easier to fix than others, that is just the reality of development. Let me run down the status on the things you mentioned.

Long load times - Improvement were made today, we are monitoring it but it seems to have solved the issue.

Sound bug - Working on various sound related fixes with high priority.

Raid completion numbers missing - We will be looking into this one.

Shitty loot - As announced previously, it is on the list of things to be overhauled. Larger overhauls take time to get right.

We recommend to try this workaround for the time being, while we work on a permanent fix.

/ Johan

Glad to hear it.

Is anybody still experiencing long loading times booting up on PC?

29 Jul


This is Not Division 2 - This is Division 2 BETA

Comment
about 2 months ago - Ubi-Johan on Forums - Thread - Direct
Closing thread due to the toxic delivery of the OP.

/ Johan

black tusk forgot how to repel

Comment
about 2 months ago - /u/Ubi-Johan on Reddit - Thread - Direct

Did Alex from NYC join the Black Tusk?

We'll look into it, thanks! / Johan

27 Jul


Where my 3x items, new Backpack Trophy and Cache?

Comment
about 2 months ago - Ubi-Johan on Forums - Thread - Direct
This should now be fixed.

Restart the game for it to take effect, and if there would by any further issues - let us know!

/ Johan

Where my 3x items, new Backpack Trophy and Cache?

Comment
about 2 months ago - Ubi-Johan on Forums - Thread - Direct
Thanks guys, we are looking into it!

Anybody not on Xbox experiencing this issue?

/ Johan