We know this is an ongoing issue, I'll keep you up to date on a weekly basis.
If you experience these issues send us your account details so we can investigate further.
A good guide on how to approach this armor can be found in the link below:
https://www.reddit.com/r/thedivision/comments/ghrojy/how_to_destroy_all_of_basilisks_armor_before/
Please give it a try and I hope that it results in success for you :)
Read moreEnvironment: Playstation 4 Pro - ver. 7.50, LAN Cable
Application Version: 1.23 (Title Update 9.1)
Severity: Low
Issue Type: Visual
Frequency: Every TimeAction Performed:
1) Open 'Division 2' application
2) Loaded into Base of Operations (White House)
3) Fast traveled to Safe House nearest to "Ivy Tunnel" Control Point
4) Used 'Artillery' Turret skill
5) Inflicted damage onto the enemy NPC with skillExpected Result:
Once the blast from the Artillery Turrets hits an enemy NPC, numbers appear, indicating damage dealt. The 'Bleeding' icon appears beside the enemy's health bar and a stream of numbers begins to appear, displaying damage done by the Bleeding status effect applied by the player.Actual Result:
The numbers ...
Here's a ⭐for providing such a detailed report, seriously, very appreciated.
It has been reported to the team!
Sorry, but as I mentioned in another comment in this post I uninstalled/reinstalled the game (and all add-ons) and that thankfully fixed the problem.
The game freezing would mean that sound/video would freeze completely (no sound stutter) and it would happen instantly when sending a message via my Xbox phone app or through the console. Doing it through my phone was interesting to see since I'm not interacting with the console menus and it locks up immediately.
When frozen, I can still access the Xbox tray menu as usual in order to force-quit the game, etc.
I'm not playing any other games at the moment, so I'm not sure if this is was Division-specific.
I'm running an Xbox One X that is one of the early ones.
Thank you for your update, I will let them know.
If it does happen again, please feel free to send me a video :)
Would you be able to forward a video of it happening?
Is it only The Division that the Xbox freeze and crashes when using the messaging functions?
Originally Posted by TOKYO_ROGUE
just need a tea and some scones.
Thank you for reporting this, I've forwarded this to the team straight away.
Should you encounter it again, do send me a video of it happening so I can pass it on.
For those of you that have experienced this could you post or send me videos of this happening? We're investigating and videos would help us a lot :)