Ubi-Mullac

Thanks for getting in touch everyone and sharing your feedback. We are still working on this, with regards to compensation I don't have any info on that just yet.

However, to better track the issue on our end, are you able to create a ticket on our support site sending your dxdiag and msinfo: https://support.ubi.com/en-GB/faqs/0...ag-and-Msinfo/

But on the ticket can you explain the situation with regards to the RTX 30 series issue, and if you have already can you state that you have tried the following:

... Read more

We are still investigating this on our end! No update as of yet, but we are treating this with a high priority

I don't think it will be a fault with your graphics card if you can play other games past 60 fps without crashing.

Are you able to get in touch with on the support site sending your dxdiag and msinfo: https://support.ubi.com/en-GB/faqs/0...ag-and-Msinfo/

We will be able to see if there is anything out of the blue.

Are you able to either update your GPU drivers or roll back to a previous driver?

Hey RankOverall,

That does sound odd!

Can you have a read over the troubleshooting in this FAQ: https://support.ubisoft.com/en-GB/fa...-or-capped-FPS

If that fails can you get back to me?

Moving this to the Siege forums, we will get back to you ASAP!

You can also get in touch with us on Twitter or Facebook:

https://twitter.com/UbisoftSupport
https://www.facebook.com/UbisoftSupport/

Hi Draggon_ttv

Thanks for getting in touch. I'm afraid digital purchases for consumables aren't eligible for refunds, you can find more info here:

https://support.ubisoft.com/en-GB/faqs/43743

Hey,

Don't worry you aren't bothering us! But I'm happy to see you found the root of the issue

Hey,

Happy to see you resolved the issue, get back in touch if you need any further help

Hey tifik2,

If I'm not mistaken you should be able to play without updating using Offline Mode:

https://ubi.li/mWDL0

However this update is also the free GU 8.0, with hotfixes, balance changes and other improvements.

Perfect, glad to hear!

Hey,

We have been investigating recent reports of this, I don't have an update just yet unfortunately.

Great news, I've passed this on to the devs to see what they think

Originally Posted by wildpotato123
I am playing on ps4 pro, i'll try to share a video of the issues as soon as i can.

Cheers, I'll be able to look into this in more detail and pass it on to the devs

Hey,

I'm not aware of any fixes that have been pushed. Is the issue resolved for anyone else here? We are still looking into this however.

Hey,

I can't say for certain why this occurred. However, when it does, are you able to note down the location if you remember and if anything out of the blue occured?

Also, what PS4 are you using?

Hey,

This is something that the Dev team are still looking into, as of this moment I don't have an update just yet.

If we need anymore info from you or your friend, I'll get back to you here

Hey,

Thanks for getting in touch and I'm sorry to see that you are running into some rendering issues.

Are you able to shoot me a video across showing the rendering issue?

Also, what PlayStation are you playing on?

Hey everyone,

If you haven't already, can you try switching from Dx12 to Dx11 or vice versa?

Also @Cargon57 I have seen other players doing this with good results, I have passed this to the devs on my end to look at.

However, if that fails, if you have a Nvidia GPU, can you please revert to an older driver: https://www.geforce.co.uk/drivers/results/158880

Hey everyone,

Thanks for the reports, we are currently investigating this on our end!