Ubi-Mullac

Hey everyone,

We are still actively looking into this issue, I'm sorry it's taking some time, but we aim to resolve this asap!

I can certainly pass this on to the CM in charge!

Hey grf624,

I've just had a check of the ticket and can see that we asked you for more information regarding the bugs reported.

Can you please add that information that we asked for?

SVK_Jacob, Are you able to answer/check my other questions?

If not, can you please contact us on the support site with your Dxdiag and Msinfo: https://support.ubi.com/en-GB/faqs/0...ag-and-Msinfo/

We will need to look into your issue further.

Chat should be live now!

Hey SVK_Jacob,

Thanks for getting in touch!

After searching for this error you are receiving 'Display driver nvlddmkm stopped responding and has successfully recovered.' I have found that it may be related to power being delivered to the card being insufficient, or unstable overclocking/heat production.

Have you overclocked your GPU?

Can you make sure you have a large enough power supply/ not too old?

Also, can you ensure you are getting enough air flow to all of your components.

To add, does this occur with any other games or just Division 2?

- Cheers

Hey orzouei73,

Have you tried shooting the explosive barrels next to where they path?

Also, if they are immune to all types of dmg, can you send me a video of this?

Hey MuleskinnerLU,

I can see that you haven't contacted us yet on the support site with your dxdiag and msinfo. Are you able to get in touch with that info so we can see if we can help

Thanks for sharing what's helped you, hopefully this can help other players, I'll pass this on to the team on my end

Hey,

This does sound odd, are you able to send me a video of this occurring if possible?

But to confirm, does this happen every time that you try to perform a jump, or at random times

Hey,

If you both are getting an issue with cloud syncing causing you to be unable to launch the game, can you please try the following:

1. Open Uplay as administrator, click the menu icon at the top left and go to settings.
2. Untick "Enable cloud save synchronization for supported games"
3. Make backup of savegames - default location C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames
4. Launch game, play till the game makes an autosave or you manually save. If you could play for approximately 5-10 minutes.
5. Quit game, re-enable cloud saves and launch game again.
6. Select local save when prompted. Saves should be resynced.

Hey,

This sounds rather odd if you are on a different account but the same settings in-game with a different outcome. It may be best resetting your settings and setting them up as the same again. Take an image of all your current settings in-game, then delete your config file (bare in mind this will delete all of your current settings and your situations progress)

C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

Thanks for adding further info and clarification to what's happening, unfortunately again we are unable to add the trophy, but we do get reports of the trophies unlocking

Get back to us here if they are missing again!

Hey,

Thanks for that. Can you compile a report in a support ticket on our support site with this information and evidence, we will pass it on to the Siege team to investigate:

https://support.ubi.com/en-GB/

Thanks for getting back to us. To reiterate what Baron said, we are unable to manually unlock trophies on our end, we get reports of this occurring and eventually the trophies unlock.

Hey,

Just to confirm, there is no season pass in the manage game section?

Hey,

What troubleshooting have you tried so far? Have you created a ticket on our support site yet?

Hey,
If you could take a screenshot that would be great: https://www.take-a-screenshot.org/windows.html

Hey,

Have you created a ticket on our support site yet?

https://support.ubi.com/en-GB/