Appreciate the concern, RaiderVC.
Criticism is fine! There are forum rules we have to enforce, but beyond that there's no issues with us passing negative feedback to the team. It is my "****ing job" as lucasbragat said.
From my perspective, I'm less likely to reply directly to extremely negative feedback just because it looks a bit odd and I don't always think that it'll help the thread stay on-track.
No reply from a mod does NOT mean we are not reading the thread. And I will still sometimes reply directly to very negative stuff if I think I can offer necessary info.
It's all on a case by case basis. My main pet peeve at the moment is that every single difficulty thread devolves into a flamewar.
As a side note: please no more flaming in this thread.