[2019] crash

Hi jomon202,

Thank you for reporting this to us.

Do you hear sound in the background when this occurs or does it go black and then crash?

What are you current system specifications, and do they match the requirements seen here?

Thanks for the added report, ALLENJOHNMARTIN

Did you get an error message when that occurred?

We'd certainly advise verifying the game files if you haven't already, which will check for missing or corrupt files and replace them. You can do this by clicking on the menu under the game icon in Uplay.

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/CK3/pdx_settings.txt .
From your Documents/Paradox/CK3/logs/ folder, attach system.log , error.log  

[13:12:40][virtualfilesystem_physfs.cpp:1539]: Could not open file: pdx_settings.txt, error: pdx_settings.txt permission denied

What antivirus app do you use?
Add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

You may also need to add steam.exe and C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2020.12/paradox launcher.exe to that list.  

Hey there, I'm deeply sorry that your game crashed which then incurred the penalty and loss of ELO! Does your game crash often? Did you receive any error messages after it crashed?

@Va1bhav and @Topo_Grigio thank you so much for contacting us, and my sincerest apologies for the time it has taken me to get to this thread. I greatly appreciate the suggestions @Topo_Grigio and here is our site that contains the steps for your suggestions, along with a few other things that can be tried.

I've also gone ahead and moved this thread to our Player Support section in case there are any further questions or if more troubleshooting needs to be provided.

Hey @didjamom ,

Thank you for getting in touch.

Are you using a digital or physical copy of the game?

And if you haven't yet attempted any troubleshooting, could you please make sure you give all the steps in this guide a try and let us know if there's any change?

Hey @charlyro_47 and welcome to the Ubisoft Discussions!

I'm sorry to read that you're experiencing crashes in the middle of your games in R6S. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These should help your PC run the game smoothly.

Hello @ROGSOB,

This has been posted to the English forums, would you mind translating your post if you’re okay with responses in English? This is just because we try to avoid automatic translation tools in an effort to avoid potential misunderstandings. I've also included a link to our forum rules here for your convenience.
 
There are some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop-down menu and this will take you to the other language forums where support is available. You can also create a support case and a member of your regional team will reach out to assist you further if you’d prefer that.
 
My apologies for any inconvenience or frustration this causes!