UbiStorm

I'm sorry to hear that you encounter an endlessly spinning loading screen when you attempt to create that support ticket! I do still recommend reaching out if you can, especially since these are duplicate purchases. To get around this infinite loading you encounter, I recommend giving the steps located here a try so that you can get that ticket created.

I apologize for the delay in getting back to you! You mentioned that you'd be able to get a video clip of this, correct? If you're still experiencing these freezes in-game, would you be able to send that video over to our support site >>here<< so that this can be further looked into?

Hey there! I'm sorry to see that you're unable to find your purchased copy of the game in your library! It's possible that the game is just hidden, so I recommend giving these steps here a try to see if you can unhide the game. If that doesn't seem to work, could you run the Ubisoft Connect app in admin. mode?

Hello fear.exe. I do apologize for all of the frustration that these crashes are causing, especially since you've worked through all that troubleshooting. Would you confirm for me the steps that you have tried already for this crashing issue? Any information you can provide will help with investigating these crashes, and I'd like to get to the bottom of them so that you can begin enjoying your game once more.

Hey there! Do these freezes only happen in that one spot, or have you noticed if they happen anywhere else? Do they also happen consistently, or randomly?

Hi there Faye_Lau_Fan. Just to clarify, are you not being directed to the correct place to make that purchase? If so, would you confirm for me what you're attempting to purchase? Is it the Welcome Pack? Or is it something else entirely?

Hi there CengizTK1907. I'm sorry to hear that you're unable to get The Division 2 started up! When you're launching the game, are you getting an error codes or messages? Or are you being asked for a key or code?

Hey there cihanselim! I'm so glad to hear that this issue has been resolved for you! I'll be glad to go ahead and get this thread locked. Have a wonderful rest of your week!