UbiSushiVamp

UbiSushiVamp



08 Jun

Comment
    UbiSushiVamp on Support Forums - Thread - Direct
Thank you for translating your message and for that information! I do see that you had a ticket with our support team. This issue is still currently being investigated and worked on. That being said, I do appreciate your patience and understanding as the fix is being worked on. I hope you have a wonderful day and a happy week ahead in the meantime!
Comment
    UbiSushiVamp on Support Forums - Thread - Direct
Thank you for that information, WaduBen7130! Would you be willing to upload your Msinfo and Dxdiag to a support ticket and provide me with the ticket number to help look into this for you? Please check out this guide to help you with locating these files!

07 Jun

Comment
    UbiSushiVamp on Support Forums - Thread - Direct
Hello Ros0583! I am sorry to hear that you are running into a bug with your drone when playing as an attacker. Thank you also for all of the troubleshooting steps you have already tried to resolve this! Would you be willing to capture a video clip of this for me the next time that it happens and provide me with the clip to help look into this for you? The best way to do this would be to upload the video to YouTube as an unlisted video and then provide me with the link. Thank you!
Comment
    UbiSushiVamp on Support Forums - Thread - Direct
Thank you for your ticket number! For the toxicity, we do take reports very seriously for cheating and toxicity while playing. I do sincerely apologize that it seems to be worse than ever this season. Please report these players in game, you can also forward along reports with our support team if you run into any errors while forwarding the report in game!

That being said, I'd love to help resolve the crashing for you! I do see a few more troubleshooting steps that we can try to help assist with the crashing that you are encountering. Please try to disable your background applications. I do see that you have Overwolf enabled which has been found to cause some crashing issues for players. Let me know once... Read more
Comment
    UbiSushiVamp on Support Forums - Thread - Direct
Thank you for your system files and the case number, No_L! Would you be willing to upload the MSinfo as a .(nfo) file and then update me here letting me know when this is completed? Please make sure that you allow all of the errors to fully load before saving the file to avoid any errors. Thank you!
Comment
    UbiSushiVamp on Support Forums - Thread - Direct
Thank you! I hope you have a happy summer also and a great rest of 2021. Enjoy the beautiful weather!