UbiSushiVamp

Hiya enesia!

Welcome to the forums.

I am sorry to hear that you are missing your credits even though the purchase went through!

Please allow 48 hours for the credits to show. If they are still missing, please create a ticket with our support team to help further look into your account for you. Thanks!

Perfect, Devdog97!

Happy to hear that it is working again for you now. (:

Hello, simon09271!

I am sorry to hear that you are unable to buy Rainbow Six Siege credits through Steam. Please make sure that your Steam overlay is enabled.

Here is how to do this:
- Go to Steam > Settings > In-Game tab.
- Make sure "Enable Steam Overlay while in-game" is ticked.
- Go to your Steam Library.
- Right click on the game and select Properties.
- In the General tab, make sure "Enable Steam Overlay while in-game" is ticked.

You may also need to clear your browser cache in Steam. To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

Please let me know if this helps!

Hey there, Il.Mas7eR.lI!

I am sorry to hear that you are running into these issues with Rainbow Six Siege.

Would you be willing to verify your game files in Steam and also try our troubleshooting guide to see if this is resolved for you?

If this does not help please create a support ticket with our ... Read more

Thank you greatly for the video and your explanation in the video! It is strange that it is asking you to play the placement matches even though you have already placed also that it is infinite loading and causing crashing. Thank you for all of the steps you have also tried so far!

Would you also be willing to send me a video of you trying to complete a placement match but it not counting for you? Thanks!

Hi BORMAIDEN!

I am sorry to hear that you are having this issue.

Would you be willing to give this troubleshooting guide a try to see if it helps resolve this for you? Thank you!

Greetings thatsPickle_!

Welcome to the forums. I am sorry to hear that you are having crashing, disconnections, and mouse issues with Siege.

Please take a look at this technical troubleshooting guide to see if it helps resolve any of these issues for you! I also recommend afterwards for you to give our connection troubleshooting guide a try to help ensure that you have the best connection to our servers even with perfect internet.

If these two guides do not work, please create a ... Read more

Hello PanChrupcio!

Thank you for reaching out about this. I am sorry to hear that you are missing your Ash skin.

Our teams are currently investigating this issue at this time, I do apologize for the inconvenience this has caused you.

However, I appreciate your continued patience in the meantime!

Hi there, dontcaress!

Welcome to the forums and thanks for your question!

Currently for Ubisoft Usernames you are only able to use English Characters, which is why you are running into the error. My sincerest apologies for the inconvenience.

Hiya FreaX_997!

Welcome to the forums and thank you for all of the information you have provided about your system.

Would you be willing to tell me what your in game settings are for your game or provide me with a screenshot of your current settings?

Also, have you tried to set them to high to see if that makes a difference? Here is how to do this : Open Rainbow Six Siege with Vulkan > Settings > Display Resolution. Thanks!

Hello Havenz_!

Welcome to the forums. I am sorry to hear that Rainbow Six Siege is not launching on your monitor plugged into your laptop and now the game is not opening.

Please check out this technical troubleshooting guide to see if it helps resolve this for you. If it does not, would you be willing to upload your Msinfo and Dxdiag files to a ... Read more

Hiya, TheBingoKing!

Welcome to the forums. I am sorry to hear that Rainbow Six Siege downloaded twice for you for 130 Gb.

Looking into this for you it looks like the Epic Games Launcher downloads the game installer, but it does not install the game itself. Once Ubisoft Connect opens, it then uses those files to install your game for you.

If the installer files are still there for you, you should be safe to remove them manually. You can do this within your Epic installation directory there should be an "Install" folder and the files will be in there.

I hope this helps!

Hi there, Red.Konflict!

Welcome to the forums and thanks for your question!

We generally advise against using 3rd party software that makes adjustments to the game. Additionally, please take a look at our code of conduct here that goes more into this. Thank you!

Hiya Flamestorme_!

Welcome to the forums.

I am sorry to hear that your account has been banned. Please create a ticket with our support team here to help further look into this for you. Thanks!

Thank you for the image! I am sorry that it is showing the incorrect name for you, were you able to head to New York to see if it shows the correct season name for you? Please let me know!

Hello, Arijima!

Welcome to the forums. I am sorry to hear that you are running into this connection issue.

Please try to uninstall your local DLC for Rainbow Six Siege and then reinstall and see if that helps resolve this connection error for you. Thank you!

Hello Mazzpianist! Welcome to the forums. I am sorry to hear that you are having lagging issues with the Division 2. Please try to verify your game files and try this PC troubleshooting guide to see if this helps with the lagging you are having. Thanks!

Hey there, SCP_-049!

Just to confirm, your mic stopped working in the game about a week or two ago? Please let me know!

Thank you for the video! We are currently aware of this issue and are actively working towards a resolution for this. I do apologize for any inconveniences caused, however I appreciate your patience in the meantime!

Hey there, DaddyNeedsChaos!

Welcome to the forums. I am sorry to hear that Rainbow Six Siege crashed for you causing you to receive a ban.

Please try this connection troubleshooting guide to see if it helps resolve the disconnection issues for you. Thanks!