WotC_Lexie

WotC_Lexie


12 May


We have a Creator Program that gives rewards for in-stream challenges, we promote a featured creator each day, etc. You can find it here. :slight_smile:

05 May


My favorite loss wasn't really a beat down, but just a fun instance that I'll always remember.

It was towards the end of my work day, so I thought I'd play a quick game on MTGA. Well we were both playing janky token decks, so our "quick game" ended up lasting TWO HOURS. We both had crazy board states and way too much life so the game wasn't going to end any time soon. My coworker finally told me to surrender because the other person deserved it (and at that point it was probably 7:30pm so we were the last people in office). It was a really fun match and they definitely deserved the win for putting up with my shenanigans that long!

30 Apr


If you would like to make a constructive post, please do! There are LOTS of opinions and complaints posted here every day. However if your post breaks the ...

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@Padishar:

@MTGfan2000#07562:

@Some Rando#19759:


https://magicthegatheringarena.statuspage.io/
Is that even an official page? And if it is that is a bad way to handle communications.
There is a huge link to that page from the forum homepage. It's the first thing you should check when something's wrong with Arena. Also, if you check official WotC posts in forums, which are sorted in chronological order, link available from forum homepage, you see Lexie mentioning about daily deals and also sharing the status page link.
I'd call that sufficient communication, although an in-client message would hav...
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29 Apr


Daily Deals look a little borked? The status page probably has the answers that you seek.

The status page has the answers that you seek.


(store is borked, we're looking into unborking it)

23 Apr


Thanks for letting me know, everyone! Restart the client and you should be able to get back in. :slight_smile:


(Note: It may take a few minutes but should be fixed. Grab a snack or something, then come back and try again.)

@Johehan#75353:

Same here, system is down for maintenance.

What region are you in? Any details that you can give me would be great, so we can look into this a bit farther!

@TheBlackSquirrel#66193:

This forum makes it seem like the patch is done, and the game should be up and running. So, how long before we can actually play again? I'm getting tired of loading it up and getting the SYSTEM IS DOWN message.

The game should definitely be operational. Could you walk me through what is exactly happening to you?

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@Tamiyo's Toyboy:

My checking for updates is currently at 5mins 12secs and counting. Will update when it eventually finishes


I mean, there's an actual update that it is checking for right now, but going forward it shouldn't be a problem. Definitely keep me posted though!

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@Lidofrin:

Hy there,
I got the update. It completely installed. Now the step "checking for updates" doesn't take even longer (no idea if it is just because there WAS an update this time)


So you're saying that the "checking for updates" is taking less time now that you have updated the game?

Loading time

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@Vishnu:

Am I the only one experiencing this extemely long loading and checking for updates screen before entering the game?

We're aware of this issue! Checking for updates should take significantly less time once the current maintenance is over (like the fix is happening right now).

22 Apr


First off, I'm sorry that you're having in-game issues! I know that it's super frustrating. This can be due to MANY different things, from your local ISP to a secondary program running in the background to servers to hardware etc, which is why I ask people to let us know via the proper channel and submit logs along with it. Unfortunately reporting an issue doesn't mean that it will be solved in an hour, or even a couple weeks, but it is the first step. We take performance issues VERY seriously. If you run into a performance issue while in an event, contact our support team via this request.

Second, I am in studio w...

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21 Apr


@InFeCtEdZoMBiE#30005:

@WotC_Lexie:


@AzrealsWrath#88364:

@WotC_Lexie:


Unfortunately performance issues are not an quick or easy fix. It could be due to many, many reasons. Anything from your local ISP to your computer hardware to numerous things on our end. Every case is different (unless they aren't).
How can we get this figured out, you ask? Giving us a detailed report on our ...
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20 Apr


@AzrealsWrath#88364:

@WotC_Lexie:


@AzrealsWrath#88364:

@WotC_Lexie:


@AzrealsWrath#88364:


@WotC_Lexie:


Unfortunately performance issues are not an quick or easy fix. It could be due to many, many reasons. Anything from your local ISP to your computer hardware to numerous things on our end. Every case is different (unless they aren't).
How can we get this figured out, you ask? Giving us a detailed report on our ...
Read more

@AzrealsWrath#88364:

@WotC_Lexie:


@AzrealsWrath#88364:

@WotC_Lexie:


Unfortunately performance issues are not an quick or easy fix. It could be due to many, many reasons. Anything from your local ISP to your computer hardware to numerous things on our end. Every case is different (unless they aren't).
How can we get this figured out, you ask? Giving us a detailed report on our ...
Read more

@Nectaria Coutayar#92103:

So any fixes for the "checking for updates for 10 minutes" on start up? That are definitely NOT client side induced?
Might fix your dwindling player numbers too btw.

If you would like us to look into a problem that you're experiencing, a constructive way to do so is to submit it on our bug forums! :slight_smile:

@AzrealsWrath#88364:

@WotC_Lexie:


Unfortunately performance issues are not an quick or easy fix. It could be due to many, many reasons. Anything from your local ISP to your computer hardware to numerous things on our end. Every case is different (unless they aren't).
How can we get this figured out, you ask? Giving us a detailed report on our ...
Read more

@Neiniou#41097:

@WotC_Lexie:

Unfortunately performance issues are not an quick or easy fix. It could be due to many, many reasons. Anything from your local ISP to your computer hardware to numerous things on our end. Every case is different (unless they aren't).
How can we get this figured out, you ask? Giving us a detailed report on our ...
Read more

Unfortunately performance issues are not an quick or easy fix. It could be due to many, many reasons. Anything from your local ISP to your computer hardware to numerous things on our end. Every case is different (unless they aren't).

How can we get this figured out, you ask? Giving us a detailed report on our bug forums, with logs! This helps us look dee...

Read more

16 Apr


Restart your client, it will probably start updating.

14 Apr


I'd love for us to have something like this eventually! Unfortunately it's not happening any time soon.

13 Apr


The Status Page always has the answer!


(Yes, the queue is currently disabled.)

09 Apr


I'm closing down this post, because this is getting out of hand. You can discuss things and get your point across without hurling insults at people. Please be decent to each other. :innocent:

@Zalhir:

@WotC_Lexie
Is he leaving as soon as Ikoria comes out on Arena or will he stay for a while? I only ask because that's how Kuronos was supposed to work, even though it wasn't clear that was the case.

He will be staying for a little while after Ikoria comes out. :slight_smile: