ZOS_GinaBruno

Hi everyone,

We are currently tracking a number of game crashes on the PC megaservers since updating to patch v8.2.5 and will be using this thread to give you visibility on the most up-to-date status of these crashes.

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[*] Frequent crashes to desktop associated with addons/libraries[list]
[*] After updating the PC client with patch 8.2.5, you may experience frequent crashes straight to desktop with no error messages or crash reporters. Please ensure you disable your addons and libraries as a temporary workaround, particularly any addons that depend on the NodeDetection library.
[*] For instructions on how to disable addons and libraries, please visit the following pages:[list]
[*] ... Read more

DreamyLu;c-7743224

fizl101;c-7743212

I'm on console so I don't have the patch yet, but wasn't it only in specific places like the writ hand in points?

Since I see right now a pet standing on a crafting table, I think we can assume the implementation is not as it should be :D

Which crafting table are you at?

maniel1989b16_ESO;c-7743115

I'm experiencing the same issues with crashes without any errors soon after logging in to different characters as everyone else. Both with and without add-ons enabled.

Just to clarify, multiple people are reporting losing items due to server rollbacks and you're still insisting on keeping the server online?
It's almost 4PM CET and most people here are off work soon, hopefully it won't get worse but I fear the worst.

That is a separate issue that we are also currently working on fixing.

Just to update, we are working on getting this fixed and should be resolved later today.

Could we get your UserID, please? Feel free to post here or send a PM.

tauriel01;c-7742962

It's clearly not the addons. Some people can't play with addons/libraries all turned off (like me). Some can play with only turning some off. Some can play with all them on. I don't think this correlation = causation at this point.

In another reply, you mentioned that disabling addons and libraries did allow you to play without crashing. Just to clarify, are you able to play without crashing or is your comment that you dislike playing without addons enabled?

Are you able to post a screenshot? Also, which server are you on? Thanks!

Rhazz;c-7742889

All add-ons off. Crashed anyway.

Just to double check, did you submit that crash report after you got it?

Dragonredux;c-7742909

Jordan_Black;c-7742816

try removing libaddonmenu-2.0, it wrecked my pChat but I can play now

Might be the culprit. Noticed the game crashed when lazywritcrafting finished "updating".

After disabling addons, game stable again.

Edit 1: welp aint libaddonmenu-2.0. Tried just singling it out.

Try disabling NodeDetection if you have that?

Hey everyone, please try disabling not just addons but libraries as well, and see if that helps?

Enrik72;c-7742790

so... bye bye addons?

Not necessarily as we're still digging into this. But as mentioned earlier, please make sure you are completely disabling addons and libraries to see if that helps.

Zenodil;c-7742759

Had the same problem on all characters, disabled addons and still the same, disabled libraries now have no problems can play on all characters.

Hmm, could someone else try this and see if it helps at all?

While we continue to look into this, please make sure you have disabled all your addons (and relog) to see if that helps in the meantime.

Thanks everyone. We're continuing to dig into this.

To confirm, is anyone getting an error message after you crash to desktop?

Thanks everyone, we're investigating this now. If you are running into this issue, please provide your UserID and megaserver.

starlizard70ub17_ESO;c-7742629

Petoften;c-7742621

Six hours is a long downtime.

From experience here, we can only hope downtime is a mere 6 hours.

The PC servers are open now.

Welcome to The Elder Scrolls Online v8.2.5 and the final DLC in this year’s Legacy of the Bretons adventure: Firesong! In this update, you can explore the island of Galen and dive deep into the culture and histories of Tamriel’s druids. While doing so, collect new item sets, unique collectibles, Antiquities, achievements, and more. You’ll also be able to discover a new Tales of Tribute Patron deck during your adventures through Firesong – The Druid King.

In the Update 36 base game patch, we’ve added a new Target Marker system that allows you to mark allies, enemies, and even yourself with a unique icon. There are also several Housing quality of life improvements, along with a new setting to hide pets around some of the more busy interaction stations in towns. For PvP, Emperor bonuses will now scale depending on how many home Keeps you own, and we’ve added Armory Stations in both Cyrodiil an... Read more

This should be fixed next Tuesday with the launch of Update 36.

This is something we've been investigating but are having trouble reproducing the issue internally. We'll continue to try and pinpoint the issue but any additional information couldn't hurt. Let's start with the following to see if there are any commonalities:

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[*] What kind of controller are you using?
[*] Is Accessibility Mode on or off?
[*] Are you in a group or solo?
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